Intercom, Inc.
3,850 reviews
- 1 profiles
- 15 categories
Average star rating
4.5
#1 in 4 categories
Grid® leader
Serving customers since
2011
Intercom, Inc. Reviews
AA
Verified User in Airlines/Aviation
Fast, Intuitive AI Assistant That Streamlines Tasks and Boosts Productivity
Fin is a fast, intuitive AI assistant that helps streamline tasks, understands context well, and boosts productivity—all in one place.
UC
Verified User in Computer Software
Fin (Intercom) Makes Customer Communication and In-Product Guidance Easy
We use Fin AKA intercom as our customer communications tool. It allows our customers to easily reach out to us. We also use Intercom tours for in-product guidance.
PE
Preticia E.
Senior Onboarding Lead at Radius Agent | Driving Seamless Agent Onboarding in a SaaS/ Real Estate Tech Environment | CRM Systems | Operations | Process ImprovementSeamless Integrations, Easy Workflows, and Smooth AI for Ticket Management
Fin has so many workflows that can be created which are very easy to implement once we learn more about them. It can be easily integrated with other platforms that I regularly use at the workplace, which again simplifies my work and saves time. It seamlessly sends the notifications to the integrated platforms and very swiftly. Also, the important task that Fin does, which is handling customer tickets, calls and emails, is all very organised and user-friendly. Once again, we can set so many rules, we can create a workflow for the tickets and emails as to whom a specific type of ticket or email should be diverted and many more. The AI integration of Fin is very smooth and without any flaws. Very much directive without any complications.
About
What is Intercom, Inc.?
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Details
Year Founded
2011
Website
www.intercom.com