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Help Scout

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4.4 out of 5 stars
439 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2011
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Help Scout

429 reviews

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

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Help Scout for G Suite

10 reviews

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.

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Star Rating

299
102
23
8
7

Help Scout Reviews

Review Filters
Profile Name
Star Rating
299
102
23
8
7
Marcelo H.
MH
Marcelo H.
Making SaaS simple and customers happy.
07/30/2025
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Centralized Support That Connects Perfectly With HubSpot

|Help Scout
The shared inbox keeps all client conversations organized in one place, and the HubSpot integration automatically adds context to every interaction. Saved replies make it easy to respond quickly and consistently, and having the Knowledge Center built into the same platform makes supporting clients even easier.
Steven B.
SB
Steven B.
07/30/2025
Validated Reviewer
Review source: Thank You page

Used Helpscount as Helpdesk specialist

|Help Scout
The ability to look up past cases by keywords, reply to customers by aggregating past replies and easily track incoming issues.
Chandu P.
CP
Chandu P.
Senior CX Associate
06/29/2025
Validated Reviewer
Verified Current User
Review source: Organic

Helpscout is very CX user friendly for handling emails

|Help Scout
I feel helpscout is a best tool compared to all other competitors who are still in the learning stage of email management. The number of workspaces, modifications, feature rich tool helps in effective management of all inbound customer emails.

About

Contact

HQ Location:
Boston, MA

Social

@helpscout

What is Help Scout?

Help Scout is a customer support platform designed to facilitate seamless communication between businesses and their customers. It provides tools for shared inboxes, knowledge base management, and customer engagement, enabling teams to deliver personalized and efficient support. With features like live chat, reporting, and integrations with popular applications, Help Scout aims to enhance the customer experience while streamlining support operations. More information can be found on their website at [helpscout.com](https://www.helpscout.com/).

Details

Year Founded
2011