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Help Scout

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4.4 out of 5 stars
441 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2011
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All Products & Services

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Help Scout

431 reviews

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

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Help Scout for G Suite

10 reviews

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.

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Star Rating

301
102
23
8
7

Help Scout Reviews

Review Filters
Profile Name
Star Rating
301
102
23
8
7
Anshu K.
AK
Anshu K.
09/29/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Help scout

|Help Scout
Help Scout is a customer support or help desk tool which is mostly used in our organization to provide customer support to our customers and resolve their queries. We can also make a record of provided support by creating tickets on Help Scout.
Sunnysher H.
SH
Sunnysher H.
Digital Marketing Expert at A PATTERN MEDICAL CLINIC
09/23/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Help Scout; Scalable Help Assistance from the App, But Still, Work in Progress

|Help Scout
Help Scout is users and customer focused, ensuring that the UI is accessible and articulate <br>The app has a shared inbox, that all conversations are shared by any individual in a firm<br>The knowledge base availability from Help Scout makes our customers find solutions alone<br>The tool fosters live chats, a fruitful way of addressing issues that arise anywhere any time
JG
Justin G.
09/16/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Utilizing Help Scout to simplify day to day customer service

|Help Scout
Technical support is #1. They're team is constantly updating features and notifying their customers with new information and products in a way that isn't salesy or pushy, but purely informative.

About

Contact

HQ Location:
Boston, MA

Social

@helpscout

What is Help Scout?

Help Scout is a customer support platform designed to facilitate seamless communication between businesses and their customers. It provides tools for shared inboxes, knowledge base management, and customer engagement, enabling teams to deliver personalized and efficient support. With features like live chat, reporting, and integrations with popular applications, Help Scout aims to enhance the customer experience while streamlining support operations. More information can be found on their website at [helpscout.com](https://www.helpscout.com/).

Details

Year Founded
2011