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Help Scout

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4.4 out of 5 stars
439 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2011
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All Products & Services

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Help Scout

429 reviews

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

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Help Scout for G Suite

10 reviews

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.

Profile Name

Star Rating

299
102
23
8
7

Help Scout Reviews

Review Filters
Profile Name
Star Rating
299
102
23
8
7
Verified User in Computer Software
AC
Verified User in Computer Software
01/21/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy Team Management, Instant Updates, and Seamless Integration

|Help Scout
It is very easy to use, and managing teams is also straightforward. Whenever there is an email or chat, we are able to get instant updates, and it’s easy to assign conversations to everyone who is available. It also provides seamless tracking of our CSAT and average handling time. Saved replies are useful, the automated AI is very helpful, and the integration with Jira is seamless. As a customer success team, we can easily respond to client queries.
Vasim T.
VT
Vasim T.
01/20/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Clean, Intuitive Support Inbox That Keeps Customer Conversations Personal

|Help Scout
What I like best about Help Scout is its clean, intuitive interface and the way it keeps customer conversations personal and organized. It makes it easy to collaborate as a team, track conversations across channels, and respond efficiently without losing context. The shared inbox, automation features, and reporting tools help streamline support workflows while still delivering a human, email-like experience for customers.
Verified User in Higher Education
UH
Verified User in Higher Education
01/13/2026
Validated Reviewer
Review source: Organic

Streamlined Cross-Department Communication with Easy Email Assignment

|Help Scout
Help Scout has streamlined the flow of communication among all facets of our organization. It allows for users to easily direct emails from one department to the other with forwarding and assigning features.

About

Contact

HQ Location:
Boston, MA

Social

@helpscout

What is Help Scout?

Help Scout is a customer support platform designed to facilitate seamless communication between businesses and their customers. It provides tools for shared inboxes, knowledge base management, and customer engagement, enabling teams to deliver personalized and efficient support. With features like live chat, reporting, and integrations with popular applications, Help Scout aims to enhance the customer experience while streamlining support operations. More information can be found on their website at [helpscout.com](https://www.helpscout.com/).

Details

Year Founded
2011