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Help Scout

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4.4 out of 5 stars
438 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2011
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Help Scout

429 reviews

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

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Help Scout for G Suite

10 reviews

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.

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Star Rating

299
102
23
8
7

Help Scout Reviews

Review Filters
Profile Name
Star Rating
299
102
23
8
7
Milos J.
MJ
Milos J.
Customer Care Lead at ActiveCollab
05/07/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

A solid ticketing system tool for communication via email

|Help Scout
What I like most is the application interface, which is simple and contained within a single window. Unlike other similar applications that have multiple navigation menus and user account menus, everything here is so polished that it looks effortlessly simple. The labels are aligned at the level of the ticket title, where the visibility is excellent.
Magdalena O.
MO
Magdalena O.
04/08/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Robust Features but Requires Improved Reliability

|Help Scout
I like Help Scout's wide range of features for my team's support setup. We use chat and email a lot, but it's great that there are also pre-baked automations, saved replies, and beacon messages. Recently, they've launched a bunch of AI features that we use regularly. These aspects help us stay in touch with our customers, understand their journey and experience with our product, and enable us to offer first-class customer support.
Emily J.
EJ
Emily J.
03/03/2026
Validated Reviewer
Review source: Organic

Great for Tracking Tickets, but CRM Integration Is Missing

|Help Scout
It is very easy to keep track of incoming tickets

About

Contact

HQ Location:
Boston, MA

Social

@helpscout

What is Help Scout?

Help Scout is a customer support platform designed to facilitate seamless communication between businesses and their customers. It provides tools for shared inboxes, knowledge base management, and customer engagement, enabling teams to deliver personalized and efficient support. With features like live chat, reporting, and integrations with popular applications, Help Scout aims to enhance the customer experience while streamlining support operations. More information can be found on their website at [helpscout.com](https://www.helpscout.com/).

Details

Year Founded
2011