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Help Scout

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4.4 out of 5 stars
440 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2011
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All Products & Services

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Help Scout

430 reviews

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

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Help Scout for G Suite

10 reviews

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.

Profile Name

Star Rating

300
102
23
8
7

Help Scout Reviews

Review Filters
Profile Name
Star Rating
300
102
23
8
7
Fahim M.
FM
Fahim M.
01/02/2025
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

One of the best support portal I ever used

|Help Scout
mail delivery was the faster like google mail. their documentation and blogs are super friendly.
Jonathan K.
JK
Jonathan K.
Founder, HeyCarson | Shopify Experts
12/12/2024
Validated Reviewer
Review source: Organic

Using Helpscout since 2015

|Help Scout
Helpscout has been the cornerstone of our support team for nearly 9 years. We've enjoyed the smooth experience, custom workflows and constant deploymetn of new and useful features. The team is always responsive to our feature requests and more often than not we end up seeing these features added to the experience.
Verified User in Computer Software
UC
Verified User in Computer Software
12/05/2024
Validated Reviewer
Verified Current User
Review source: Organic

Clear and intuitive platform for managing multiple inboxes within the team

|Help Scout
I use this tool daily to manage our company’s integrated Google inboxes. The clean, well-organized interface keeps distractions to a minimum, making it easy to focus on each task efficiently. They also offer a weekly newsletter on customer support, which is always an enjoyable read!

About

Contact

HQ Location:
Boston, MA

Social

@helpscout

What is Help Scout?

Help Scout is a customer support platform designed to facilitate seamless communication between businesses and their customers. It provides tools for shared inboxes, knowledge base management, and customer engagement, enabling teams to deliver personalized and efficient support. With features like live chat, reporting, and integrations with popular applications, Help Scout aims to enhance the customer experience while streamlining support operations. More information can be found on their website at [helpscout.com](https://www.helpscout.com/).

Details

Year Founded
2011