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Help Scout

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4.4 out of 5 stars
439 reviews
  • 2 profiles
  • 9 categories
Average star rating
4.4
Serving customers since
2011
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All Products & Services

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Help Scout

429 reviews

Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.

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Help Scout for G Suite

10 reviews

Help Scout provides your team with a scalable help desk, while keeping the customer experience simple and personalized.

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Star Rating

299
102
23
8
7

Help Scout Reviews

Review Filters
Profile Name
Star Rating
299
102
23
8
7
Jonathan K.
JK
Jonathan K.
Founder, HeyCarson | Shopify Experts
12/12/2024
Validated Reviewer
Review source: Organic

Using Helpscout since 2015

|Help Scout
Helpscout has been the cornerstone of our support team for nearly 9 years. We've enjoyed the smooth experience, custom workflows and constant deploymetn of new and useful features. The team is always responsive to our feature requests and more often than not we end up seeing these features added to the experience.
Verified User in Computer Software
UC
Verified User in Computer Software
12/05/2024
Validated Reviewer
Verified Current User
Review source: Organic

Clear and intuitive platform for managing multiple inboxes within the team

|Help Scout
I use this tool daily to manage our company’s integrated Google inboxes. The clean, well-organized interface keeps distractions to a minimum, making it easy to focus on each task efficiently. They also offer a weekly newsletter on customer support, which is always an enjoyable read!
Damiaan P.
DP
Damiaan P.
Certified Umbraco Master
11/05/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Down to earth product that works

|Help Scout
Helpscout was easy to setup. And to maintain the system. And as a result my customers are helped much better. Also, they are very clear in there communication. Once, they announced a change in the system. They helped me on every aspect to implement this change and to make sure everything was setup correctly. Awesome support.

About

Contact

HQ Location:
Boston, MA

Social

@helpscout

What is Help Scout?

Help Scout is a customer support platform designed to facilitate seamless communication between businesses and their customers. It provides tools for shared inboxes, knowledge base management, and customer engagement, enabling teams to deliver personalized and efficient support. With features like live chat, reporting, and integrations with popular applications, Help Scout aims to enhance the customer experience while streamlining support operations. More information can be found on their website at [helpscout.com](https://www.helpscout.com/).

Details

Year Founded
2011