Help Scout
438 reviews
- 2 profiles
- 9 categories
Average star rating
4.4
Serving customers since
2011
Help Scout Reviews
UC
Verified User in Computer Software
Easy to Use, Occasional Lag but Resolved Quickly
It is quite easy to use. Budget friendly.
SM
Sabyasachi M.
User-Friendly and Reliable—HelpScout Gets the Job Done
The best thing about HelpScout is how user-friendly it is and how easy it is to navigate between different tabs. HelpScout may look a bit old-school, but it gets the job done, and the UI is quite simple. I’ve been using it for 2 years and have never been disappointed.
AC
Verified User in Computer Software
Easy Team Management, Instant Updates, and Seamless Integration
It is very easy to use, and managing teams is also straightforward. Whenever there is an email or chat, we are able to get instant updates, and it’s easy to assign conversations to everyone who is available. It also provides seamless tracking of our CSAT and average handling time. Saved replies are useful, the automated AI is very helpful, and the integration with Jira is seamless. As a customer success team, we can easily respond to client queries.
About
What is Help Scout?
Help Scout is a customer support platform designed to facilitate seamless communication between businesses and their customers. It provides tools for shared inboxes, knowledge base management, and customer engagement, enabling teams to deliver personalized and efficient support. With features like live chat, reporting, and integrations with popular applications, Help Scout aims to enhance the customer experience while streamlining support operations. More information can be found on their website at [helpscout.com](https://www.helpscout.com/).
Details
Year Founded
2011
Website
www.helpscout.com