Search results for ToDesk

Chatiex AI empowers businesses with an intelligent AI chatbot and complete help desk solution. Auto Train your website, files, PDF's, Videos, Sitemap, Automate responses, organize tickets, manage emails, and offer 24/7 support with ease. Scale your customer support smarter and faster.

Teckinfo’s ActivDesk Help Desk Software is designed to help businesses deliver fast, consistent, and high-quality customer support in today’s experience-driven environment. As customer expectations continue to rise, organizations need a solution that ensures prompt responses, well-informed service desk agents, and faster resolution of issues. ActivDesk brings these critical service elements together on a unified, intelligent, and AI-enabled platform that empowers support teams to perform at their best. ActivDesk centralizes customer interactions from multiple channels such as voice, email, chat, WhatsApp, SMS, and social media into a single interface. This omnichannel approach ensures that no customer query is missed and every interaction is tracked from start to resolution. With intuitive ticket management, automatic ticket creation, and intelligent routing, issues are assigned to the most suitable agents in real time, reducing response times and improving resolution efficiency. The unified agent view allows access to complete interaction history including calls, emails, and chats, enabling customer service representatives to deliver consistent and personalized service. Built with modern service demands in mind, ActivDesk leverages AI-powered capabilities to enhance support operations. AI-enabled voice bots and chatbots help automate routine inquiries, provide instant responses, and support customers 24×7. Natural language processing and sentiment analysis assist agents in understanding customer intent better, improving interaction quality and decision-making. These intelligent tools help reduce service team workload while maintaining high service standards. The platform also includes robust SLA and escalation management to ensure service commitments are met consistently. Predefined SLAs set clear response and resolution timelines, while automated escalations ensure critical issues are routed promptly to supervisors or higher-level support. Real-time alerts and notifications keep teams informed, helping organizations maintain accountability and customer trust. ActivDesk further strengthens support efficiency with comprehensive knowledge base management. Centralized repositories of FAQs, guides, and tutorials enable faster issue resolution through self-service, improve first-contact resolution rates, and support employee training. Seamless integration with Teckinfo’s ID Cloud contact center software, and other third-party dialers and call center solutions, or in-house applications through flexible APIs ensures smooth data flow, eliminates silos, and enhances overall productivity. With advanced analytics and reporting, businesses gain actionable insights into agent performance, ticket trends, and operational efficiency. Designed for scalability, remote access, and cloud deployment, ActivDesk offers a cost-effective, secure, and future-ready help desk solution that adapts to growing business needs while delivering superior customer experiences.

Helpdesk MX brings email, live chat, contact forms, and social messages into one workspace for e-commerce support teams. Every message becomes a trackable ticket in a unified inbox, making it easier to support one or multiple stores without losing customer or order context. The platform is built for real support operations, not just message collection. Flexible workflows, automation, scripts, custom fields, and integrations help teams shape routing, priorities, and ticket handling around their own business logic. That makes it easier to support different stores, brands, and teams without forcing everyone into the same fixed process. This setup is especially useful for Shopify and other e-commerce platforms where support spans several stores, brands, and channels. Built-in live chat works inside the same system, not as a separate widget, and the product was shaped by real support workflows, with an emphasis on control, clarity, and predictable processes as teams scale.

Novamag is a B2B digital publishing platform that enables companies, agencies, publishers, and educational institutions to create, publish, and analyze interactive digital publications — including magazines, brochures, white papers, reports, and other interactive digital publications — without technical expertise. Built for marketing teams, communication departments, editorial teams, and content creators, Novamag combines customizable templates, multimedia elements, and integrated analytics to increase reader engagement and measure content performance across multiple publication formats. Unlike traditional document or design tools, Novamag covers the full digital publishing workflow, from content creation and layout to publishing, distribution, and performance analysis. As audiences increasingly consume content digitally and demand interactive and video-based formats, Novamag supports the transition from static print and PDF materials to future-ready, interactive digital publications. A key advantage of digital publishing with Novamag is content reusability: existing content can be republished, updated, or strategically linked with new content. This ensures publications remain visible, relevant, and valuable over time instead of being archived and forgotten. By replacing static PDFs and print materials with interactive digital content, Novamag helps reduce production costs, streamline content workflows, and support more sustainable publishing practices.

Taylin Helpdesk is purpose-built for MSPs and IT teams supporting organisations with multiple locations, departments, or branches. Unlike generic helpdesk tools that charge per organisation or per site, Taylin uses a simple per-agent model. Support 5 clients or 50—your cost stays the same. Key features: Three-tier hierarchy: Your MSP → Client organisations → Their sites/branches Unique support email for every organisation and location Group tickets with watchers for incidents affecting multiple users Built-in SLA tracking and multi-level escalation Oversight roles for client IT managers who need visibility Microsoft Teams and Zapier integration Security: Azure-hosted in UK, mandatory MFA, penetration tested, Cyber Essentials compliant. Built for public sector and healthcare. Pricing: £25/agent/month. Unlimited client organisations, unlimited sites, unlimited tickets. Available on Microsoft Azure Marketplace.

AI-powered remote connection manager for SSH, RDP, VNC, and web sessions. Features an encrypted credential vault, built-in AI assistant with 9 models, and MCP server integration for AI coding agents. Cross-platform for macOS, Windows, Linux, iOS, and iPadOS. Free forever with unlimited connections. Pro from $12/month.

SoftDesk is an AI-powered customer support platform that brings live chat, email, WhatsApp, and SMS support into one unified inbox. It offers a customizable chat widget that installs with a single line of code, plus email support workflows with smart routing to help teams manage conversations more efficiently. SoftDesk is designed for businesses that want to centralize support, respond faster, and deliver a cleaner customer experience across channels.

KDesk is a modern ticketing system built for teams that need clear ownership, structured workflows, and predictable pricing without the complexity of traditional helpdesk tools. It centralizes requests across email, forms, and a customer portal while providing strong visibility, accountability, and control over operations.

SupportLayer is helpdesk software built for teams that need real SLA accountability without the enterprise price tag or the six-month setup. Most helpdesk tools lock their best features — SLA management, custom roles, MFA enforcement, compliance reporting — behind expensive tiers. SupportLayer includes everything on every account. No tiers, no feature gates, no “upgrade to unlock.” What makes SupportLayer different: • SLA clocks pause when a ticket is on hold or waiting on a customer, so your metrics reflect agent effort — not time spent waiting • Email-to-ticket intake — customers email your support address and tickets are created automatically • Four role types (end user, agent, service manager, admin) with granular permissions out of the box • Embeddable live chat widget included — no extra subscription • Business hours SLA — deadlines calculated against working hours and timezone • SLA compliance reporting, agent workload stats, and daily volume — all built in • MFA enforcement configurable per organisation • Full REST API and PHP SDK Your first agent is always free. No credit card required. Live in under five minutes.

MuninX is a simple, cost-effective customer support platform built for businesses that want to handle support faster without the usual complexity. It combines easy setup, transparent pricing, and AI-first capabilities such as AI-assisted reply drafting, response improvement, ticket research, and smart ticket management. The goal is to make customer support affordable, efficient, and easy to run for growing teams.

Collateral Maker is a content repository and simple “point and click” content creation tool for building all different types of print and digital collateral, from a single piece to an entire collateral set, all with aligned branding and messaging. Collateral Maker makes it easy to create beautiful, on-brand sets of ready-to-print or digital collateral across multiple formats like fliers, brochures, placemats, and more.

TxHelpDesk is an advanced ticketing module that helps enterprises to manage their customer’s queries in real time by distributing incoming emails based on the live status of logged-in users assigned to handle support queries. In order to enable real-time interaction with customers for information gathering, Chat, Voice, Email, and Social Media channels are embedded in a Unified User Interface. Using TxHelpDesk, enterprises can implement an automated and seamless business process that requires distributing a large number of emails in real-time to multiple users based on their availability, skill, and geographical location. By creating and deploying specific rules, it is possible to channel the service process over multiple steps till completion. The entire process can be tracked through user dispositions and events at each stage.

Discover the power of Aroopa's intuitive features, designed to elevate your ticket management process. Whether you're a small business or a large enterprise, our SaaS app ensures efficiency and collaboration at every step. Key Features: Automated Ticket Assignment Service Level Agreement Monitoring Efficient Communication Hub Insights through Reporting Mobile Accessibility

Reemo is a remote access platform, where CISOs can securely connect and access their remote infrastructure via Google Chrome. We developed a powerful and safe protocole allowing to connect to desktops, apps, and also isolated environments through containers technology. On the Reemo platform you can find advancement management features with all your distant devices and apps, your employee's time use and allocations, security features and more...

Helpdesk, Ticketing and Incidence Management Tool. Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency.

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Softwarelösung für die Verwaltung und Buchung von Arbeitsplätzen und Räumen in einem Bürogebäude. Die Desk-Sharing-Lösung ermöglicht es Unternehmen, ihre Arbeitsbereiche effizienter zu nutzen und bietet Mitarbeitenden die Flexibilität, ihren Arbeitsplatz je nach Bedarf zu wählen. Als SaaS-Cloud-Lösung kann die Software im Unternehmen direkt eingesetzt. Gleichzeitig wird vom Betreiber sichergestellt, dass alles DSGVO-konform ist und in Deutschland gehosted wird.

Auvo is an external team management software that allows you to monitor, reduce costs, and digitize the main activities of your field technician. Whether on a computer or through the app, with Auvo you can: schedule the team's agenda, send quotes and work orders, track support calls, and monitor the team's location in real time. The technician can: fill out visit reports, collect signatures, attach photos and videos, input values and used parts, and have access to the entire maintenance history right from their phone. Additionally, Auvo also assists in financial management, provides a customer evaluation and feedback mechanism, and generates managerial reports that contribute to the business's performance and productivity.

If you need a help desk, trouble ticketing solution, issue tracking software, service desk software, customer service software, or ITSM software, the HEINZELMANN Service.Desk might be of interest to you. Thanks to its modular structure, it can be easily adapted to the processes of your organization or public administration. It complies with ITIL and ISIS12 standards. Its features include a web-based self-service portal, automated workflow management, a Scrum module, and support for both IT and non-IT assets, in addition to many other functions. It offers an email interface and can be used either on-premise or as SaaS. Furthermore, it is user-friendly and backed by a support team based in Germany. When combined with the FCS solution Asset.Desk, it can help leverage the benefits of IT Service Management and IT Asset Management. An added bonus: There are no additional customization costs.

Ciao is a desk booking application with floorplan views for the hybrid-flex office. It is designed to enable businesses to adopt the hybrid work model successfully. By booking a desk before going to the office, employees can ensure they will be walking into a suitable workplace. Using Ciao, employees can book a desk during a quiet or buzzing day at the office according to their needs. Ciao provides insight into who is in the office and where they are seated. With the app, employees can plan to work in-office on specific days. They can also invite colleagues to join them in the office for better collaboration. Ciao provides tools to set up your own office rules, which are suitable for your organization. Administrators can control daily occupancy, allocate specific zones and days for certain teams to come into the office.