SupportLayer

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SupportLayer is helpdesk software built for teams that need real SLA accountability without the enterprise price tag or the six-month setup. Most helpdesk tools lock their best features — SLA management, custom roles, MFA enforcement, compliance reporting — behind expensive tiers. SupportLayer includes everything on every account. No tiers, no feature gates, no “upgrade to unlock.” What makes SupportLayer different: • SLA clocks pause when a ticket is on hold or waiting on a customer, so your metrics reflect agent effort — not time spent waiting • Email-to-ticket intake — customers email your support address and tickets are created automatically • Four role types (end user, agent, service manager, admin) with granular permissions out of the box • Embeddable live chat widget included — no extra subscription • Business hours SLA — deadlines calculated against working hours and timezone • SLA compliance reporting, agent workload stats, and daily volume — all built in • MFA enforcement configurable per organisation • Full REST API and PHP SDK Your first agent is always free. No credit card required. Live in under five minutes.