Products

ServiceMob, Inc. is a startup based in Southern Califorina, with a mission to fix the many inefficiencies in how people access and interact with companies when they need customer service.

AVDOR CIS is a call & screen recording solution for businesses, enterprices, call and contact centers; suitable for diverse telephony infrastructures. 100% integration with leading PBX switches: Cisco, Avaya, Genesys, Speakerbus, Mitel, AudioCodes, SIPREC, NEC, Panasonic, Huawei and others. Crystal Quality by Avdor CIS provides management of recordings of all types (call centers, contact centers, telephony, mobile phones, screen capture, SMS, Skype for Business and more) using a simple,

Don’t let contact center testing be time- and resource-consuming. Test early and test often to make sure everything works as expected. End-to-End Monitoring: From the carrier to your IVR or IVA all the way to the agent, VoiceWatch monitors the interaction to make sure everything is operating as planned. Acoustic Fingerprinting: Using automation to verify that prompts are precisely as expected, VoiceWatch provides effective and efficient solutions, keeping customer experience high and labor c

Send Intercom Ratings to Slack Instantly Don't wait days or weeks to address negative customer satisfaction ratings. Follow up with unhappy customers immediately and build a culture of feedback with SupportMan. Connect it with Slack and Intercom.

CXFirst.ai is a next-gen customer experience platform designed to simplify and enhance support operations across every channel — from voice and chat to email and social messaging. CXFirst.ai unifies all customer touchpoints into one intuitive, AI-powered interface built for speed, scale, and service excellence. Our flexible Self-Serve and AI+HI (Human Intelligence) models empower support teams to deliver personalized, consistent, and context-rich experiences — every time. The platform combines r

This solution identifies data belonging to the same entity/duplicate records across two data sources and creates a linked master dataset.

Quality Hub is a New Zealand-based software development company specializing in delivering comprehensive quality management systems tailored to organizations of all sizes and industries. Established in 2009, Quality Hub has built a reputation for implementing robust, secure, and user-friendly solutions, particularly within the health sector, where stringent quality control is essential for patient safety. Key Features and Functionality: - Comprehensive Quality Management Systems: Offers a ful

Automated CX Assurance Testing that enables you to focus on what matters most—your customers. Lens 5.0 is designed to deliver detailed, actionable insights into the health and performance of your contact center environment to quickly identify and resolve problem areas to achieve and maintain outstanding customer experience.

Evalyn is an AI-powered platform that delivers rapid, accurate customer experience (CX) audits and tailored training recommendations. Designed for mystery shopping firms, call centers, and customer service teams, Evalyn automates the review of calls, chats, and surveys to uncover actionable insights. With Evalyn, businesses receive structured evaluations, trend analysis, and coaching-ready feedback, skipping manual review. Whether you’re looking to scale quality assurance or train agents more e

OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level

Elision Technologies' AI Voice Analysis solution helps businesses gain actionable insights from customer conversations. By analyzing voice interactions, organizations can better understand customer sentiment, identify conversation trends, evaluate service quality, and improve contact center performance. It supports data-driven decision-making for customer support, sales, and contact center operations.

NeatScore is janitorial inspection software for cleaning contractors and facility teams. Score areas on the APPA 1 to 5 scale from your phone, attach timestamped photos, turn problems into tracked work orders, and send clients clear reports. Fully customisable templates, sites and areas. $149 CAD per month with 3 users included and a 14-day free trial.

AutoQC helps QA, sales and customer-experience teams review recorded conversations against their process rules and business questions. Using supplied recordings or transcripts, teams can review SOP steps, examine objections and agent responses, follow commitments across contacts, or organize recurring customer concerns. Checks and categories are configured around the team’s rules. Findings can include source passages and reasons for reviewer inspection. The inputs, output structure and evaluatio

Sales & QA Enablement Plugin (VoIP)

Qualitify records WhatsApp calls from a Windows app and an Android app, then helps teams review a fair sample against their own scorecard, set daily call goals and run coaching plans. Built for teams that sell and support customers on WhatsApp.

Cadence is an AI voice-agent platform for lenders and collections teams. It places collection calls at scale and reviews 100% of recovery-call recordings against conduct checklists - flagging threats, wrong amounts and missed disclosures - so risk and compliance teams catch issues that 2-3% manual sampling misses.

Testera is an agentic test management platform that combines classic QA workflows with AI-powered automation. Teams manage projects, manual and BDD test cases, plans, environments, and runs in one workspace, import existing suites from CSV/XLSX, and link CI runs from GitHub Actions. Upload results from Allure, Playwright, Cypress, HTML, or unit-test output to compare runs and environments, and track coverage, quality trends, and DORA metrics. Testera's AI Companion answers questions about your

ArtificialQA is the QA platform for AI agents, chatbots and LLM-based applications, developed by QAlified, a software testing company with 30+ years of experience. It automates the validation of AI outputs using more than 15 configurable AI judges that score accuracy, tone, hallucinations, completeness and context adherence from 0 to 100%. Teams connect their agent, define test cases, organize them into test plans, run them and track whether each new version improves or regresses. Semantic evalu

Jovaro AI is call quality assurance software for contact centers. It evaluates recorded customer calls against an organization's own QA scorecard and compliance standards, records the evidence behind each score, and surfaces the calls that need human review. QA teams define custom scorecards, run evaluations in scheduled batches across large call volumes, and track scores, call intelligence, and agent performance from one dashboard. Every evaluation returns the transcript evidence supporting eac