Jovaro AI is automated call QA and intelligence for call centres. It evaluates recorded customer calls against the organisation's own scorecard and compliance standards, records the evidence behind every result, and surfaces the calls that need human review. Jovaro flags; your QA team clears every flag. Most call QA tools give you a score. Jovaro gives you a score you can explain and defend: every evaluation carries the transcript evidence it was based on, so a result stands up when a client, an auditor or a regulator asks why a call was judged the way it was. What it does: • Automated QA scoring against your own scorecard, not a fixed rubric • Structured evaluations generated from recorded customer calls • Bulk evaluation scheduling for high call volumes • Call intelligence — custom metrics and behaviours extracted from your calls • Agent and team reporting from one management dashboard • A review workflow that routes the calls needing human attention • Role-based access, secure call and transcript handling, and client data isolation Who it is for: contact centres, collections and receivables teams, insurance, utilities, telcos, energy retail and other phone-based operations where a score has to be defensible. Integrations: Vapi is live for automatic call ingestion. Genesys Cloud connection setup is available with ingestion in progress. Using another telephony provider? Send us the name and we will tell you honestly whether we can connect it. Plans bill per audio minute, and every plan includes unlimited users. Start with a free trial: 1,000 audio minutes over 30 days, no credit card required. Jovaro AI is a trading name of Finn Jones, ABN 13 406 513 606, Victoria, Australia. https://jo-varo.com