Products

TicketSync by Fermi Systems is a fully managed integration service designed to help Managed Service Providers (MSPs) securely and efficiently synchronize incidents, tasks, and service requests across various IT Service Management (ITSM) platforms, including Jira, ServiceNow, Zendesk, and Freshdesk. Tailored for MSPs operating in cloud-native or hybrid environments, TicketSync is particularly effective in aligning internal and customer-facing systems, especially when managing AWS-hosted workloads

Partnerway is a leading official reseller of renowned software solutions, including Google Workspace, Asana, Zendesk, AWS, and Microsoft, across Europe. Established in 2021 and headquartered in Tallinn, Estonia, Partnerway specializes in assisting small and medium-sized businesses (SMBs to accelerate growth by digitalizing operations, optimizing business processes, and facilitating seamless cloud migrations. With a dedicated team of industry-certified specialists, Partnerway has successfully sup

MigrateX moves data across ITSM, help desk and CRM platforms, including Freshworks, ServiceNow, Salesforce, Zendesk and Jira Service Management. Its migration platform, backed by a hands-on team of migration engineers, carries over records, history, relationships, attachments and custom fields, with delta syncs right up to cutover. As an official Freshworks migration partner, MigrateX runs migrations in hours, not weeks, so teams go live on their new platform without losing their past.

Saasten Technologies is a cloud computing consulting firm specializing in Customer Relationship Management solutions, G Suite, and Platform as a Service offerings. Established in 2009, the company partners with leading cloud providers such as Salesforce, Zendesk, and Google to deliver tailored solutions that enhance business operations. Key Features and Functionality: - Salesforce Integration: Offers CRM software focused on sales, customer service, marketing automation, analytics, and applica

DeskClone AI is a platform for building AI support agents that clone your team's expertise. You don't configure workflows or train models - you describe your support to Jarvis, the super-agent built into the platform, or just upload your requirements and spec docs, and Jarvis builds the agent, loads its knowledge, and publishes it with a one-line embed code. Every change Jarvis makes is journaled and one-click reversible. Your agent answers from your docs, email history, and past tickets - and r

SupporTrends connects product teams with customer feedback, delivering automatic, actionable insight from actual users so that companies can iterate faster. In addition to processing call recordings, customer reviews, and more, SupporTrends offers integrations with popular platforms such as Intercom, Zendesk, Kustomer and more. With full sentiment analysis, NPS impact estimation, and feature-based action recommendations, SupporTrends helps plot a clear feature and product development roadmap.

Arcserve SaaS Backup is a cloud-native, cloud-to-cloud backup solution designed to protect critical business data hosted in SaaS platforms such as Microsoft 365, Entra ID, Google Workspace, Salesforce, Zendesk, Jira, Confluence, and more. It provides secure, scalable, and automated backup for critical SaaS platforms and features immutable backups, encryption during transit and at rest, and multi-factor authentication to safeguard against data loss as well as multiple copies stored in geographica

Ordemio offers an AI support agent designed to enhance customer service for SaaS and tech companies by automating up to 70% of frontline tickets. The chatbot integrates seamlessly with popular helpdesk platforms like Intercom and Zendesk, providing human-like responses in over 95 languages. It allows businesses to optimize support efficiency, improve user onboarding, and retention, and offers analytics to monitor performance. With fast setup times and customizable features, Ordemio serves to ele

Maaz Technologies delivers enterprise-grade contact center CTI solutions, cloud telephony integration, and AI-driven customer experience software. Our flagship solutions, including SmartConnect, seamlessly connect legacy and modern contact centers (Cisco UCCX, UCCE, Webex CC, Amazon Connect) with major CRM platforms like Salesforce, Microsoft Dynamics 365, and Zendesk. We empower enterprises to optimize agent workflows, automate customer interactions through conversational AI, and unify telephon

DataGrine Migration Platform moves helpdesk data between customer support platforms: companies, contacts, tickets and conversations with their replies, notes and attachments, and knowledge base articles. Every migration starts with a written field mapping and a sample run of your own records in the destination. The full run happens while your team keeps working, a delta run at cut-over carries only what changed, and every record is logged so a run can be audited or rolled back. Runs are paced to

ADL Solution helps businesses streamline workflows by connecting Salesforce with the tools their teams use every day. ADL Connect enables organizations to synchronize data between Salesforce and platforms such as Jira, Azure DevOps, ServiceNow, Zendesk, and Xurrent. It supports bidirectional data synchronization, custom field mapping, and improved visibility across sales, development, and support teams. ADL Solution also provides Salesforce implementation, custom development, integration, admini

Atile.Digital is a leading Brazilian consultancy specializing in Customer Relationship Management and digital transformation. With over 17 years of experience and more than 750 projects implemented across six countries, Atile.Digital focuses on enhancing business productivity, operational efficiency, and management capabilities through robust CRM strategies and intelligent technology utilization. Key Features and Functionality: - CRM and BPM Implementation: Expertise in deploying CRM and Busi

An AI agent platform for e-commerce that handles sales, customer support, and workflow automation across chat, voice, and video. It supports 90+ languages, includes a no-code workflow builder, and integrates with tools such as Gmail, Slack, and Zendesk.

Tryvium is an AI-powered, cloud-based contact center solution designed to enhance customer and employee experiences by integrating seamlessly with Microsoft Teams. Leveraging advanced artificial intelligence and machine learning, Tryvium streamlines operations, automates routine tasks, and provides actionable insights to optimize performance. Its comprehensive suite of features includes intelligent routing, multilingual virtual assistants, real-time analytics, and robust integrations with leadin

SmartOffice for Alexa Skills is a no-code enterprise skill management platform that enables organizations to create and deploy secure Alexa Skills seamlessly. By integrating with enterprise data sources such as Salesforce, ServiceNow, and Zendesk, SmartOffice allows businesses to voice-enable their CRM and Helpdesk systems without the need for coding or custom development. This solution simplifies interactions with CRM opportunities, accounts, contacts, activities, and cases, enhancing productiv

Ampersand is integration infrastructure for enterprise AI agents and B2B SaaS products. Engineering teams use it to ship deep, bidirectional, native integrations with the systems of record their customers run on, including Salesforce, HubSpot, NetSuite, Microsoft Dynamics 365, Zendesk and Workday, managed as code in a declarative YAML framework with an embeddable setup UI that adapts to each customer's custom fields and objects. Customers include Square, Yelp, 11x and Orb. Founded by Ayan Barua

ChatShield is a workspace compliance monitoring platform for businesses using Intercom or Zendesk. It monitors customer conversations across the workspace and uses AI to identify potentially risky responses, including unauthorized refund or pricing promises, cancellation commitments, unsupported policy claims, sensitive financial or medical advice, and potential privacy or PII issues. ChatShield helps support and operations teams identify and review risky conversations without manually checking

Chatonbo is an AI chatbot platform that lets businesses deploy smart chatbots on their websites in minutes. It captures leads, answers customer questions, and provides 24/7 support — no coding required. Powered by GPT-5.2, it supports 50+ languages with automatic detection, knowledge base training (PDF, URL, FAQ), and integrates with Zapier, Slack, Zendesk, and HubSpot. Free plan available with no credit card required, with more than 4000 users.

Promte AI is a GDPR-compliant AI platform that enables organizations to build secure, on-premise AI assistants using their own data. With Promte, public institutions and private companies can create intelligent chatbots that provide instant answers to users and employees—based on internal documents, websites, and knowledge bases. The platform offers full data control, customizable workflows, and seamless integration with tools like SharePoint, Zendesk, and Chrome. Promte is trusted by municipal

Vennie is an AI-powered customer support automation platform built for DACH e-commerce brands. It integrates natively with Zendesk and Shopify to automatically resolve incoming support tickets - from order status and returns to subscription changes and product questions - without human intervention. Vennie analyzes existing ticket history to identify automation gaps, builds tailored automation flows, and continuously optimizes them. The result: lower first response times, higher first contact r