---
title: SupporTrends Reviews
meta_title: 'SupporTrends Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SupporTrends works for a business like yours.
date_modified: '2024-10-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# SupporTrends Reviews
**Vendor:** SupporTrends  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)
## About SupporTrends
SupporTrends connects product teams with customer feedback, delivering automatic, actionable insight from actual users so that companies can iterate faster. In addition to processing call recordings, customer reviews, and more, SupporTrends offers integrations with popular platforms such as Intercom, Zendesk, Kustomer and more. With full sentiment analysis, NPS impact estimation, and feature-based action recommendations, SupporTrends helps plot a clear feature and product development roadmap.






- [View SupporTrends pricing details and edition comparison](https://www.g2.com/products/supportrends/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-03+19%3A21%3A53+-0500&secure%5Bsession_id%5D=6cf20b2f-8b60-4252-b56b-1a0e84088a54&secure%5Btoken%5D=b16ff51dff482b4a71768686e4e3e254bec846adcd0635df01de54d379b2920b&format=llm_user)

## SupporTrends Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

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