ChatShield is a workspace compliance monitoring platform for businesses using Intercom or Zendesk. It monitors customer conversations across email, WhatsApp, live chat, and AI-powered support interactions, using AI to identify potentially risky responses in real time. ChatShield can flag issues such as undisclosed AI interactions, potential privacy and PII exposure, false promises, unsupported policy claims, and sensitive financial or medical advice. Teams can review flagged conversations, understand the reason for each risk, and export audit reports. ChatShield provides informational risk flagging and is not legal advice.