Products

EvalidateQA by BPA Quality is a robust, purpose-built Quality Assurance platform that empowers contact centers with the tools to elevate performance, ensure compliance, and drive measurable improvements in customer experience. Developed by industry leaders in QA and Customer Experience, EvalidateQA combines intuitive design, psychometric rigor, and advanced analytics to deliver a holistic solution tailored to real-world operational needs.

PulseAI360 is an AI-powered contact center platform that revolutionizes quality assurance, agent performance, and compliance management. The solution analyzes 100% of customer interactions—far beyond traditional manual sampling—delivering real-time, actionable insights that drive operational efficiency and elevate customer experiences. With AI-driven coaching, PulseAI360 empowers supervisors and agents to boost engagement, improve retention, and maximize first-call resolution rates. The platform

Guided Reach Solutions offers specialized services in Amazon Connect 311 and non-emergency call automation, enabling organizations to modernize their contact centers with cloud-based, AI-driven solutions. By leveraging Amazon Connect, they provide scalable, pay-as-you-go models that enhance customer engagement and operational efficiency. Key Features and Functionality: - Omnichannel Support: Engage customers across voice, chat, SMS, and social platforms within a unified solution. - A

Skyline Live Support is a trusted BPO partner for web3, fintech, crypto, e-commerce, and digital-first companies. We provide 24/7 multilingual customer support, community development, digital marketing, branding solutions, and Employer of Record (EOR) services in the Philippines. From seamless compliance and payroll management to engagement boosting and reputation protection, we empower brands to scale globally with confidence.

DID Virtual Numbers is a global telecommunications platform that provides reliable and affordable virtual phone numbers for businesses and individuals. With support for hundreds of countries, DID Virtual Numbers enables users to make and receive calls, manage SMS messages, and forward calls to any device — all through a secure online dashboard. The service is ideal for remote teams, international businesses, and digital professionals who need local phone presence without maintainin

Arya is an advanced AI engine built to optimize business operations, enhance customer experience, and drive intelligent decision-making. Inspired by Aryabhata’s precision and analytical foresight, Arya empowers organizations with actionable insights, automated workflows, and predictive intelligence to improve efficiency and performance across teams. Key Capabilities: Quality Auditor: Analyzes agent-customer interactions with structured scoring to ensure compliance, communication quality,

OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level

Audition is an AI-powered voice simulation platform built for contact centres. It runs realistic, scored phone call simulations for recruitment screening, agent training, and leadership coaching. Powered by OpenAI's Realtime API, every simulation is a live voice conversation with an AI persona that adapts in real time. Instant automated scoring across five dimensions, live coaching nudges, call recordings, and transcripts included.

Voizematic AI is a fully no-code AI voice agent platform that helps businesses automate inbound and outbound calls, qualify leads, book appointments, and handle customer interactions without any technical setup. Everything is pre-configured right after signup — including Twilio calling, analytics, and automation. Voizematic stands out with native Google Workspace integration, business-specific custom metrics for every call, and real-time insights that go beyond generic AI dialers. Companies use

Wayfound is the Agentic Success Platform. We go beyond basic dashboards, offering comprehensive AI agent supervision and intuitive supervision tools, covering any and all AI agents in your organization. Gain immediate access to agent behavior scorecards, detailed transcripts, and real-time insights into what your agents are doing — and why — so you can optimize their performance to meet your goals.

CarDealer AI is an automotive voice AI platform built for car dealerships to automate inbound and outbound customer calls. It handles sales inquiries, service scheduling, BDC follow-ups, lead qualification, and missed call recovery using real-time conversational AI. Designed for dealership workflows, CarDealer AI integrates with CRM and DMS systems to log interactions, capture leads, book appointments, and improve showroom conversion rates. The platform helps dealerships increase appointment vol

Sherlock Calls is a call intelligence platform for teams running voice AI in production. When a call fails, evidence is split across multiple vendors — Twilio telephony events, ElevenLabs audio and TTS behaviour, webhooks, CRM records, etc. with timestamps that rarely align. Most teams resort to manual log correlation across four or five dashboards before they can identify the root cause. The process commonly takes two to three hours. Sherlock Calls connects to a team's existing stack via OAuth

MyBCAT is a HIPAA-compliant medical answering service built specifically for healthcare practices. Founded by a practicing optometrist who experienced the pain of missed patient calls firsthand. Key Features: • 24/7 live answering with healthcare-trained staff • Direct EHR integration - appointments booked directly into your system • HIPAA-compliant messaging and patient intake • Specialized for optometry, dental, veterinary, and urgent care Results: • 80+ healthcare practices se

Astervis is a real-time call center analytics platform built for Asterisk PBX. Get 30+ interactive charts including call volume trends, operator performance leaderboards, queue monitoring, and CRM analytics — all updating in real time. Track operator KPIs, listen to call recordings, and optimize wait times with actionable dashboards. Integrates with Bitrix24 and AmoCRM. Self-hosted with one-command install. Works with Asterisk, FreePBX, Issabel, and VitalPBX. 14-day free trial, no credit card re

ViciStack is an AI-powered optimization platform built exclusively for VICIdial contact centers. It bolts directly onto existing VICIdial installations — no migration, no rip-and-replace — and delivers seven modular tools that increase agent productivity, contact rates, and revenue from day one. The platform's neural AMD engine classifies calls in under 200ms with 98.3% accuracy (compared to VICIdial's native 60–70%), while automated DID reputation management, intelligent list prioritization, an

Assistring's inbound call center service provides personalized customer support, expertly handling inquiries and issues to ensure a seamless experience, boosting satisfaction and loyalty for your business around the clock.

Total.Care is a secure voice and messaging solution purpose-built to solve the unique capacity challenges of modern healthcare. With a reliable infrastructure that unifies all patient interactions - voice, chat, text, email, fax and social - into one auditable record. Our augmented intelligence layer empowers staff by automating documentation, providing real-time coaching, and utilizing intent identification to route complex, high-value calls with precision. Total.Care doesn't just manage calls;

Go2Market is a VNO-licensed CPaaS service provider offering a wide range of communication solutions to businesses and organizations. Our offerings include IVR systems, Bulk SMS, RCS SMS, WhatsApp Business API, Cloud Call Center solutions, and omnichannel engagement tools designed to enhance customer interactions and streamline operations. With secure, scalable, and customizable communication platforms, Go2Market helps brands connect with their audiences more effectively and deliver seamless, rea

OptiCall Solutions is an AI-powered call center analytics platform that analyzes customer calls to improve sales performance, support quality, QA automation, and compliance.

Smart Ai receptionist 24/7 call answer services