# Total.Care Reviews
**Vendor:** Total.Care  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Total.Care
Total.Care is the secure, high-availability engine purpose-built to replace outdated, fragmented systems across the healthcare continuum. We specialize in turning high-volume, complex interactions into efficient, auditable workflows. Total.Care is the choice for healthcare leaders prioritizing HIPAA compliance, clinical governance, and staff augmentation over generic features.






- [View Total.Care pricing details and edition comparison](https://www.g2.com/products/total-care/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+07%3A17%3A21+-0500&secure%5Bsession_id%5D=67505c30-6c8e-451e-adc9-28fb306173ee&secure%5Btoken%5D=eccfe551063f63b4ff1ca7f209c0a3442c509547132859b67d3ee0fdc28fa8c8&format=llm_user)

## Total.Care Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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