---
title: Total.Care Reviews
meta_title: 'Total.Care Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Total.Care works for a business like yours.
date_modified: '2026-07-14'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Total.Care Reviews
**Vendor:** Total.Care  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Total.Care
Total.Care is a healthcare communication and conversational intelligence platform that brings calls, messages, routing, and follow-up into one connected workflow. It gives the teams responsible for patient access and service practical visibility into what happened, what needs attention, and what happens next. Configured AI can assist with routing, draft notes and summaries, quality review, and operational visibility, with human accountability where it matters. Unlike generic business communications tools, Total.Care is designed around healthcare workflows and the privacy, governance, and continuity those workflows require.






- [View Total.Care pricing details and edition comparison](https://www.g2.com/products/total-care/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-25+06%3A17%3A18+-0500&secure%5Bsession_id%5D=f3e768cb-1eb9-42ec-a70f-8d6394981fab&secure%5Btoken%5D=d8225afa43b6e4be5578916378b8db25c457852cc56a2623bbb7aa33cb76d2c0&format=llm_user)

## Total.Care Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top Total.Care Alternatives
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