Products

CallPilot is a powerful and feature rich cloud based dialer platform. Designed by software experts, in regular contact with reference call centers, to deliver a flexible best of breed solution for call center management.

The elephant call management system is a call logging program designed to increase operator efficiency while providing accurate calculation and complete management of all your telephone costs

ClearMash is a platform that offers a complete knowledge management solution for contact centers and other knowledge driven department.

Full control, with guaranteed quality performance.

Corizon is a platform that combines the bits of business applications, giving the users the right information at the right time, to do their jobs better. The Corizon approach delivers project payback by addressing critical pain pointone process at a time.

Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.

Orbit™ IVR provides adaptable, dynamic call trees based on utility needs and preferences

HelloSells is a lead qualification service that helps to maximize your marketing ROI. We talk to your leads via inbound and outbound calls to qualify them as prospects for your sales team After qualification, we can book appointments, transfer calls over to you or sync lead information directly to your CRM.

Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected

The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP, Toll-Free numbers, and Call Center solutions are highly cost effective and consumer oriented.

We provide complete suite of digital products tailored to the client needs.

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.

CenterWare Xion helps with the routing of inbound and outbound calls as well as analysis and management of service availability, productivity, and efficiency levels.

Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, telemarketing, sales calls, and more.

ia.Enterprise is a quality and liability management solutions that helps with call recording and monitoring, screen capture, quality management, agent scoring, and agent scripted coaching and learning.

NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty.

Cloud Contact Center is a cloud-based sales lead management system inlcuding inbound and outbound calling.

Cloud4com provides enterprise cloud IaaS services.