Products

Sparrow is an omnichannel contact center technology that provides agents with a 360-degree view of customers and their inquiries across various communication channels, including social media, phone calls, text messages, SMS, and more. This means that agents using Sparrow have access to a unified interface or platform that allows them to seamlessly handle customer interactions and access relevant information, regardless of the channel through which the customer reaches out. By integrating and co

Lower Your Costs, Pay As You Grow Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Gravis Apps cloud technology for your contact center. With our managed services, we handle everything for you so you can focus on the things that matter most.

Technosys IT Management has been helping the companies to deliver the best call center services. Being it's our core competency, we made “Our Quality” like this, it is more than just a promise/assurance of making our clients reach the heights of success by rendering the best customer service all the time. TECHNOSYS IT MANAGEMENT, one of the main customer service outsourcing organizations, realizes that it is so important to develop and keep up positive associations with your customers. Whether

Tierzero began over 20 years ago as an effort to disrupt the telecommunications industry, so we understand the frustration when it comes to dealing with the big phone companies. We believe it's our job to make the lives of business owners and IT managers less complicated and deliver an elegant solution that works with the least amount of hassle

Maxicus derives its name from its goal of Maximizing Customer Experience. We are an independent business unit under the KocharTech umbrella, functioning as a technology driven Back Office Operations vertical.

CC Capital Group was built out of the necessity to find a solution for all of the following: -Call centers that over charge -Outsourced sales companies that talk a big game and deliver nothing -Difficulty in finding the right person through job post -High turnover -Cubicles -W2s -1099s -Work comp insurance cost -Performance based pay that delivers bad results -And most importantly a sense of entitlement by in-house workers with attendance problems. 8 ½ years later we serve over 100 clients in

Self Service applications built with your Customer in mind

QCT System Manager is tailored with an intuitive systems management console solution optimized on monitoring and managing of QCT system hardware. QCT System Manager not only helps consolidate numerous systems information but also simplifies the management process, which significantly reduces operation cost and maintenance time. QCT System Manager is agent-less, and its manageability converges across computing servers (storage server) and networking.

GTS Central Europe, owned by Deutsche Telekom AG, is the leading infrastructure-based telecommunications service provider in Central and Eastern Europe.

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

LightEdge offers a full stack of best-in-class IT services to provide flexibility, security, and control for any stage of our customers technology roadmap.

Cloudli's solutions include TalkNText, a unified voice and Business Texting app designed for micro-SMBs and franchises; Cloudli Connect, a work-from-anywhere unified communications solution with innovative features and flexible service-based pricing; VoIP connectivity solutions optimized for businesses of any size; and highly reliable, highly secure IP fax solutions that leverage new and proprietary technologies without disrupting trusted and established workflows.

VoIP4Callcenters is a pioneer in offering flexible cloud based Call Center Solutions based on VoIP Technology since 2010 to help the call centers work more efficiently and provide phenomenal customer service to their customers.

The Phone system for small businesses. Wave is a cloud PBX designed to help you and your colleagues work from anywhere.

INSIDE is a cloud based live chat and customer engagement platform.

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’

Loopy is an observability platform for customer support operations. It serves as a central hub for data aggregation and analysis, collecting information from various sources, including CRMs, human resource tools, WFM systems, QA platforms, and chatbots. All this data is consolidated in a single location, a CX Ops Data warehouse, to overlay the visibility CX teams need to spot anomalies early, identify pain points, and evaluate changes effectively. Instead of reacting to issues, our observability

Agility Hosted Telephony is Simplicity Group’s Cloud Telephone System for Northern Ireland & UK businesses which utilises the very latest telephone system technology. Cloud-Based: Agility is hosted in the cloud, eliminating the need for on-premises hardware and reducing maintenance and management overhead. Users can access their phone system from anywhere with an internet connection. Microsoft Teams- Microsoft Teams Phone is rapidly becoming the go-to solution for businesses looking to

Indicate me provides a 360 view of customer service performance through user-friendly dashboard. With our all-in-one solution you can improve operational results and increase customer service quality.

Cologix provides managed services, cloud, media, content, financial services and enterprise customers trust Cologix to support their business critical infrastructure and connect them to customers, vendors and partners.