---
title: NEC Contact Center Reviews
meta_title: 'NEC Contact Center Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how NEC Contact Center works for a business like yours.
date_modified: '2026-06-21'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# NEC Contact Center Reviews
**Vendor:** NEC Corporation of America (NECAM)  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Total Reviews:** 1
## About NEC Contact Center
NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty.




## NEC Contact Center Reviews
  ### 1. NEC Contact Center solutions

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samar A. | Manager Data Center, Enterprise (> 1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about NEC Contact Center?**

NEC Contact Center solutions can help businesses improve customer service and satisfaction

**What do you dislike about NEC Contact Center?**

Lack of empathy: Inability to comprehend and relate to the situation of the customer

**What problems is NEC Contact Center solving and how is that benefiting you?**

To enhance customer satisfaction and foster customer loyalty through attentive service.

An informal contact center solution that enables effective call management and promotes collaboration among dispersed workers



- [View NEC Contact Center pricing details and edition comparison](https://www.g2.com/products/nec-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+15%3A35%3A09+-0500&secure%5Bsession_id%5D=7b0d8463-f33d-441a-8772-e6422f870035&secure%5Btoken%5D=c415aa4a3d092f0b8fe8487398656ddbd0f05f4c13849f058c5529e6c8a47ea3&format=llm_user)

## NEC Contact Center Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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