Products

2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected

We are business communication experts who specialise in delivering cloud based unified communications without compromise. At Aurilo, we believe that establishing great communication between business and their customers is key to their success and growth in their markets.

iCallify, developed by iNextrix Technologies, is an intelligent call center software designed to enhance customer experience, boost sales, and improve productivity. Leveraging advanced algorithms and cutting-edge technologies, iCallify offers a comprehensive suite of features tailored for inbound, outbound, blended, and helpdesk call center operations. Its scalability and flexibility make it suitable for businesses of all sizes and across various industries. Key Features and Functionality: - M

MakV Infotech is committed to understand your needs and turn your ideas into reality to enhance your business and reach your goals. We provide a wide range of solutions with our regularly increasing experience. MakV Infotech has always maintained a very satisfying client relationship, with its solutions and services par excellence, timely delivery and support when needed. We deliver product development, business solutions and services with specialized knowledge.

Cloud-based business telephony with complete telephony features.

Control measures to ensure quality across all business processes

Cloud4com provides enterprise cloud IaaS services.

Sword is a business line on any device. It supplies telephone line and talking from anywhere in the world and on any device, using the same number. Make and receive calls on the computer, mobile or even use tablet as a phone.

Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touch point needs today with upgrade paths to your needs tomorrow.

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

CenterWare Xion helps with the routing of inbound and outbound calls as well as analysis and management of service availability, productivity, and efficiency levels.

ia.Enterprise is a quality and liability management solutions that helps with call recording and monitoring, screen capture, quality management, agent scoring, and agent scripted coaching and learning.

NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty.

Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, telemarketing, sales calls, and more.

Cloud Contact Center is a cloud-based sales lead management system inlcuding inbound and outbound calling.

Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.

Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.

The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP, Toll-Free numbers, and Call Center solutions are highly cost effective and consumer oriented.

Customer service centre automation with Google AI and Twilio. Tailored for your business needs. - Be swifter, smarter and leaner. Help your customers self-serve, your agents focus on value and give your analysts the control they need.