# Sword Reviews
**Vendor:** Dialoga  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Sword
Sword is a business line on any device. It supplies telephone line and talking from anywhere in the world and on any device, using the same number. Make and receive calls on the computer, mobile or even use tablet as a phone.






- [View Sword pricing details and edition comparison](https://www.g2.com/products/dialoga-sword/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+06%3A16%3A39+-0500&secure%5Bsession_id%5D=3099c0ad-2db8-41a4-a768-7bc132b8978d&secure%5Btoken%5D=e14c1aa829f4866fe1b780bc438af48ef8b41ae479480281ee8e0e89b327c997&format=llm_user)

## Sword Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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