Products

The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP, Toll-Free numbers, and Call Center solutions are highly cost effective and consumer oriented.

We are business communication experts who specialise in delivering cloud based unified communications without compromise. At Aurilo, we believe that establishing great communication between business and their customers is key to their success and growth in their markets.

We offer tailored packages to meet the needs of the enterprise. From kickstarting your Operata implementation, Amazon Connect hosting and support, to testing and diagnostic programs.

Millennial Services offers a comprehensive contact center solution which includes email and form support, inbound phone support, and live chat, and outbound contact center services. We pride ourselves on being able to offer these services without lengthy agreements or complex terms. This makes our service offering an exceptional fit for fast growing companies that require scalability (up or down) or customers who are subject to intense seasonality.

Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.

FoneBox is Australia's leading provider of inbound call services.

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected

HelloSells is a lead qualification service that helps to maximize your marketing ROI. We talk to your leads via inbound and outbound calls to qualify them as prospects for your sales team After qualification, we can book appointments, transfer calls over to you or sync lead information directly to your CRM.

plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox, Tech Track 100 league.

Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it. Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition any

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

ia.Enterprise is a quality and liability management solutions that helps with call recording and monitoring, screen capture, quality management, agent scoring, and agent scripted coaching and learning.

Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.

NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty.

Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, telemarketing, sales calls, and more.

Cloud Contact Center is a cloud-based sales lead management system inlcuding inbound and outbound calling.

CenterWare Xion helps with the routing of inbound and outbound calls as well as analysis and management of service availability, productivity, and efficiency levels.

Without any technical knowledge, activate your company standard in 3 minutes and manage your customer calls like a pro

Shadow CMS Enterprise for the Cloud is a fully-scalable unified communication management solution allowing administrators to forecast, monitor and allocate communications management expenses

Insight IVR application generator mode, lets users create their own call flows based on their own requirements.