Products

rostrvm Manager is an enterprise reporting, agent analytics and mangement application for call centers and the back office.

Engage WFM manages your historical data and selects the appropriate method to provide an accurate and realistic workforce forecast for your call center and calculates requirements in a multi-skilled environment, avoiding repetitive analytical simulations.

SWEET! is a call accounting software that provides you with information to make choices for your business with in-depth reporting on incoming, outgoing, and internal calls.

VPI Capture is a call and screen data interaction recording solution that can record your multimedia interactions with a range of network configurations, TDM and VoIP telephony enviroments, across multiple locations.

Handle all your channels in one system with pure OMNI-channel support. Get a full 360° view of all your customers communication, including complete history. Have chat bots working side by side with your agents with seamless transfers and full history

READi System is a utility billing software that provides the ultimate engine for regulated, de-regulated and complex billing.

We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.

Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally.

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

Optimize your customer support We have a demonstrated history of optimizing customer support for some of the biggest brands.

Walker Optimized CX® is a comprehensive approach designed to transform customer experiences by integrating multiple tools and resources. This methodology emphasizes proactive strategies to prompt action and drive significant business impact. Key Features and Functionality: - Discover: Identify business objectives and success measures, determine focus areas, define relevant data and metrics, and establish relationships with key stakeholders. - Validate: Confirm and prioritize customer

Case Manager is an accounts receivable and debt collection management solutions. The product helps you manage a large groups of contact centre agents in order to execute accounts receivable workflow processes. The system allows you to customize data, user interface, functionality, web view actions, workflow processes and much more. Case Manager gives you flexibility yet provides an easy to use agent interface. The system is tried and tested in environments dealing with hundreds of thousands

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points on the customer journey compass. ContactPoint 360 is a global BPO with locations in Canada, The United States, Colombia, India, the Philippines, the United Kingdom, and Greece. Our ability to aggregate such a wide array of talent, technol

Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise. Our cutting-edge technology, diverse talent, entrepreneurial spirit and innovative solutions ensure we continually evolve to build fresh experiences for our people and partners.  We are

Launched in 2009 and with a network of consultants distributed worldwide, we lead the business assessment and benchmarking world of CX. Fast, powerful, and comprehensive, Snapshotz's true value rests on providing the answers you need to elevate CX to a new level. Take control today.

We are a leading customer experience organisation, operating across the Pacific, Asia, North America and Africa. We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses.

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Cloudlinx focuses on helping clients avoid the costliest of mistakes within CCaaS selections and migrations through hard-earned experience, an aggressive selection process and strategic negotiations. We ensure that our clients get the best overall value and that they are properly prepared internally for a CCaaS migration.