Cirrus Contact Center Reviews & Product Details

Cirrus is an award-winning omni-channel cloud Contact Centre Solutions (CCaaS) provider, using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Centre environment provide a recipe for business transformational success. Cirrus solutions combine best-in-class Voice, Email, Messaging and Social Media functionality in a single, easy-to-use platform. With a true cloud infrastructure, Cirrus operates on a real-time basis with unlimited scalability and the highest level of resilience and security. Our Success Management programme ties all of the CCaaS technology stack together as a full CX (Customer Experience) consultancy service. Acting as an extension of your Operations team, we’ll help translate the end-to-end reporting from the service into actionable strategies and process changes. Cirrus has built up a reputation for its deep contact centre expertise, winning multiple industry awards. Our clients include NHS, Greater London Authority, Lambeth, Premier Credit, Cats Protection, Clarks, CAA, InsureTheBox and Buckingham Palace. Deployments typically range from 25 – 1000 users. Customers benefit from the ability to unify resources across separate geographic locations (including homeworkers), leverage omni-channel capability and move to a Single View of the Customer to name a few benefits.