Products

Cloud-based business telephony with complete telephony features.

Our Business Transforms communication and enterprise networks from a legacy environment to VoIP and cloud-based communication

Control measures to ensure quality across all business processes

iCallify, developed by iNextrix Technologies, is an intelligent call center software designed to enhance customer experience, boost sales, and improve productivity. Leveraging advanced algorithms and cutting-edge technologies, iCallify offers a comprehensive suite of features tailored for inbound, outbound, blended, and helpdesk call center operations. Its scalability and flexibility make it suitable for businesses of all sizes and across various industries. Key Features and Functionality: - M

Liz-10 is a platform that allows you to store in-the-Cloud all-call audios. You can implement Liz-10 independently from other hired platforms. Since it is a 100% in-the-Cloud solution, Liz-10 does not require any hardware investment on your side. The platform has high-availability characteristics, and it allows you to set up different user profiles.

Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it. Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition any

Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspective is what’s required before making major costly decisions. TelcoDataCloud independently delivers account management solutions sourced from multiple telecommunications providers and assists with the implementation strategy best suited to the organisation. With detailed reports from a TelcoDataCloud a

Text Messaging Maximise your reach with high security and super-fast bulk SMS delivery with instant delivery reports. Dedicated and scalable SMS channels with reliable delivery and adaptive routing for sending text messages to millions of people. Audio Messaging Fonada sends out millions of survey calls, automated reminders and promotional calls every day. Take your brand name to every mobile phone in your target market with multi channel dialling and a dedicated infrastructure. Missed Call Pl

Bespoken provides automated testing and monitoring for IVR systems, chatbots, and voice assistants. Our platform helps QA and CX teams ensure that voice and chat experiences work flawlessly — across every channel, language, and user path. With Bespoken, organizations can detect bugs before customers encounter them, reduce manual testing time, and improve release cycles. Designed specifically for Contact Centers, Bespoken supports: Exploratory Testing with AI to uncover unexpected issues Auto

OnScript AI: The True AI Platform. The True Partnership. Why is most QA software so painful? You're either stuck with old-school "word spotting" alerts, or you're paying a fortune in rigid, per-seat licenses that penalize you for growing. OnScript AI is built to be the exact opposite. We are a true Large Language Model (LLM) platform that delivers deep, human-level analytics, not just keyword matches. We analyze 100% of your calls to deliver automated scoring, conversational coaching (for empath

At Kore BPO, we empower small and mid-sized businesses with tailored outsourcing solutions that enhance productivity and fuel growth. Recognizing that each business has unique needs, our services are fully customized to align with your specific goals and operations. Our BPO Services: - Administrative Support - Customer Service - Human Resources and RPO - Sales and Marketing - Accounting and Finance - Virtual Assistants - M&A Deal Flow Why Choose Kore BPO? Exceptional Team: Our experts b

Automated CX Assurance Testing that enables you to focus on what matters most—your customers. Lens 5.0 is designed to deliver detailed, actionable insights into the health and performance of your contact center environment to quickly identify and resolve problem areas to achieve and maintain outstanding customer experience.

Azanah Support is a support as a service company that offers personalised and Quality tech support and customer support services to individuals and growing startups and businesses.

Support Syndicate delivers expert customer support solutions including live chat, email, and phone services tailored to your business. We help brands enhance customer satisfaction, boost retention, and scale with ease through 24/7 professional support teams. Choose us to outsource customer service and grow confidently.

CXFirst.ai is a next-gen customer experience platform designed to simplify and enhance support operations across every channel — from voice and chat to email and social messaging. CXFirst.ai unifies all customer touchpoints into one intuitive, AI-powered interface built for speed, scale, and service excellence. Our flexible Self-Serve and AI+HI (Human Intelligence) models empower support teams to deliver personalized, consistent, and context-rich experiences — every time. The platform combines r

At DCPulse, we deliver expert insights into the data center industry—covering infrastructure, cooling, power, real estate, equipment, and regulations. Our team of analysts and tech writers produces in-depth research, market trends, and data-driven articles to keep professionals informed and ahead of the curve. From government data to expert interviews, our research is trusted and reliable. Join our community for exclusive access to digital infrastructure intelligence. #DCPulse #DataCenters #Tech

Meratalk is a USA-based company that stands at the forefront of telecom services, holding the esteemed 214 and 499 licenses. With a commitment to excellence, Meratalk boasts a robust robocall mitigation database, ensuring the highest standards of communication security. Collaborating closely with telecom operators across the USA, Meratalk delivers unrivaled international and domestic SMS and voice services. Experience seamless connectivity and exceptional reliability with Meratalk as they redefi

SanCCS is a versatile Call Center Software Solution suitable for any size call center. It streamlines operations to boost agent efficiency and deliver an exceptional customer experience. With its robust and adaptable features, SanCCS is recognized as the leading choice for businesses seeking reliable call center software.

Die Digitale Warteschleife von ServiceOcean ist eine innovative Softwarelösung, die den telefonischen Kundenservice revolutioniert, indem sie Anrufern nach einer kurzen Wartezeit von etwa 60 Sekunden intelligente Alternativen zum Auflegen bietet. Durch den Einsatz von Künstlicher Intelligenz (KI und Behavioral Science optimiert die Software das Anruferverhalten, reduziert Aufleger und Wiederwähler und steigert somit die Erreichbarkeit und Effizienz von Servicecentern erheblich. Hauptfunktionen

Evalyn is an AI-powered platform that delivers rapid, accurate customer experience (CX) audits and tailored training recommendations. Designed for mystery shopping firms, call centers, and customer service teams, Evalyn automates the review of calls, chats, and surveys to uncover actionable insights. With Evalyn, businesses receive structured evaluations, trend analysis, and coaching-ready feedback, skipping manual review. Whether you’re looking to scale quality assurance or train agents more e