Products

Configuration Management Solution (CMS) is an easy to use, thin-client application designed to provide users with complete control over their Genesys configuration environment.

Yesim B2B - mobile internet service for corporate travellers based on eSIM technology available in 128 countries worldwide. Our top three competitive advantages comparing to traditional telecom providers are: 1) You don`t have to pay a fixed subscription fee for the internet -> Pay right for used gigabytes + eSIM profile low maintenance cost (prices are fixed and could be found in the list attached). 2) Advanced network security -> Never ever worry about security because we have add

Tenfold NextGen CTI enables companies that use Genesys and Bullhorn to increase productivity, improve customer experience and make better business decisions with meaningful data.

Connect your Genesys Cloud environment with Topbox for real-time AI driven contact center analytics are curated and contextualized from an enterprise scale, down to single customer interactions

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.

Email Preview displays a list of emails are waiting in the queue. A supervisor can perform: Transfer to the agent or the queue, Claim email, View email, Disconnect email, Open email in Genesys cloud

Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms including Avaya, Cisco, Microsoft and Genesys.

Tenfold NextGen CTI enables companies that use Genesys and Microsoft Dynamics to increase productivity, improve customer experience and make better business decisions with meaningful data.

Host your live chat on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

The Tieto Usermanagement helps you to automate the tiresome task to create, modify and delete user accounts within genesys. It manages both administration and agent accounts and it adds the users to the access groups they should be member of.

Seamless integration reduces Agent copy/paste between Genesys and Facets and improves caller experience by not having to repeat information provided previously. Screen pop of health insurance records empower agents to handle the interaction more efficiently.