Products

Our Business Transforms communication and enterprise networks from a legacy environment to VoIP and cloud-based communication

Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it. Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition any

Control measures to ensure quality across all business processes

Cloud-based business telephony with complete telephony features.

Village Helpdesk is a Support-as-a-Service that provides augmented customer care and support services for growing startups and tech companies around the globe Our mission is to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service. We offer: • 10 years of experience; • 1000+ professionals on the team; • 200+ clients worldwide; • 42 operational languages; • PC

Smiddle Omnichannel is a software solution that allows you to use instant messengers and a mobile application, as well as video and audio calls from the site to interact with customers in a business-friendly way thanks to omnichannel.

Smiddle Agent Scripting is a software, allowing to create and implement the scenarios of communication with Customers for Contact Center agents.

The #1 whistleblowing system for organizations using Google Workspace or Microsoft 365. Trusted, secure and easy to use.

Interpreter IO is a comprehensive language services management software with extensive capabilities in our interpreter management software modules. We simplify the end to end process from booking through to invoicing and payment of interpreters. Interpreter IO is being used in hospitals, courts, government and language services providers. We are 100% cloud based software as a service and therefore clients can start getting benefits immediately.

Meet Liberty, the first true, all-in-one cloud-based platform built for your answering service. Streamline your operations with a simplified experience for your agents, supervisors, and clients. Access real-time reporting and analytics, giving you comprehensive insights into your call center’s performance, so you can make informed decisions on the fly. With Liberty’s multi-tenant environment, agents can seamlessly support thousands of businesses within a single application.

Comstice is a Cisco Solution Partner that creates ideas for simple business solutions. Focusing on customer collaboration, Big Data Analytics and Software-Defined Networks (SDN), Comstice utilizes mobile features for greater customer experience and more efficient use of workforce. By helping employees connect as a team, Comstice enables enterprises to run better customer service, responsive business for ever changing customer demands and outperform in competition. Head office in London, and US

AVDOR CIS is a call & screen recording solution for businesses, enterprices, call and contact centers; suitable for diverse telephony infrastructures. 100% integration with leading PBX switches: Cisco, Avaya, Genesys, Speakerbus, Mitel, AudioCodes, SIPREC, NEC, Panasonic, Huawei and others. Crystal Quality by Avdor CIS provides management of recordings of all types (call centers, contact centers, telephony, mobile phones, screen capture, SMS, Skype for Business and more) using a simple,

The PacketFabric Connectivity Cloud removes all the network barriers to realizing your business goals, without compromising mission-critical requirements.

Jet Interactive's Business Phone System is a comprehensive, cloud-based communication solution designed to meet the diverse needs of Australian businesses. Leveraging Australia's largest 100% cloud network, it offers scalable and flexible telephony services suitable for organizations ranging from small enterprises to large corporations. The system ensures high-definition call quality with minimal latency, thanks to its Australian-based infrastructure. Key Features and Functionality: - Scalabi

Nural Service is an automated customer service CRM software you can rely on. Optimize your after-sale features with an eagle’s eye view of your service operations on our dashboard. This helps you drive an efficient mechanism for Customer Relationship Management. And that’s just the tip of the iceberg.

The productivity and inbound call management solution.Absorb 100% of the requests Unlimited pickup Our virtual voice agents greet your customers immediately, regardless of call volume, 24/7. Reecall identifies the contact and the reason for the call, in natural language.

HCL IntelliService is a service intelligence platform that transforms customer service into customer success. The platform supports many connectors that ingest data across customer relationship management, sales force automation, enterprise service management, emails, and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as Cognitive Search, Conversational AI, Workflow Automation, and Augmented Analytics to provide a game-changing

Winner of Outsource Provider of the Year, Pandemic Tech Innovation of the Year, and finalist for CCW BPO of the Year and CCW Workforce Innovation of the Year, Omni Interactions is the fastest-growing BPO in the US ranking #341 on the Inc. 5000. Its winning strategy is comprised of a unique business model utilizing remote brand ambassadors and AI-powered cloud-based technology to provide on-demand, scalable, omnichannel customer experience at a 25%+ lower cost. Frost & Sullivan analyst, Micha

Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations

The CommandLInk Contact Center as a Service (CCaaS) is a software based contact center technology. With unprecedented voice and network SLAs, CommandLink boasts the industry’s most reliable contact center solution. With the help of proprietary software integrations, CommandLink can help fully automate your customer ticket processing. The best analytics combined with the most comprehensive software integrations enables you to manage your contact center better than anyone else. Man