# Jet Interactive Reviews
**Vendor:** Jet Interactive  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Jet Interactive
Jet Interactive's Business Phone System is a comprehensive, cloud-based communication solution designed to meet the diverse needs of Australian businesses. Leveraging Australia's largest 100% cloud network, it offers scalable and flexible telephony services suitable for organizations ranging from small enterprises to large corporations. The system ensures high-definition call quality with minimal latency, thanks to its Australian-based infrastructure. Key Features and Functionality: - Scalability: Accommodates businesses of all sizes, supporting anywhere from 4 to 10,000 phone users. - Multi-Device Support: Each extension can connect up to three devices simultaneously, including mobile phones, desktops, and desk phones, allowing users to handle calls on the most convenient device. - Free Internal Calls: Enables unlimited free calls between Jet Inbound Numbers, Business Phones, and Jet Mobiles, reducing internal communication costs. - Call Management Features: Includes call transfer, call waiting, interactive voice response , ring groups, unified messaging, and call queues to streamline call handling and improve customer service. - Softphone Application: The Jet Soft Phone app allows users to make and receive calls on various devices, ensuring mobility and flexibility. - Advanced Call Routing: Features like geographic and postcode routing direct calls based on caller location, enhancing customer experience. - Comprehensive Reporting: Provides detailed insights into call flow behavior, agent availability, and call analytics, aiding in performance monitoring and decision-making. - Number Management: Simplifies the management of various business numbers, including local, mobile, 1300, 1800, and 0800 numbers, all within a single platform. - Professional Services: Offers expert assistance to set up and optimize the phone system according to specific business requirements. Primary Value and Solutions Provided: Jet Interactive's Business Phone System addresses the critical need for reliable, scalable, and feature-rich communication solutions in the modern business environment. By integrating advanced telephony features with a user-friendly interface, it enhances operational efficiency, supports remote work capabilities, and ensures seamless communication across multiple devices and locations. The system's flexibility allows businesses to adapt to changing needs without significant infrastructure changes, while its comprehensive reporting tools provide valuable insights for strategic decision-making. Ultimately, Jet Interactive empowers businesses to deliver superior customer service and maintain a competitive edge in their respective industries.






- [View Jet Interactive pricing details and edition comparison](https://www.g2.com/products/jet-interactive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+01%3A36%3A25+-0500&secure%5Bsession_id%5D=19f88d55-87bb-4fd3-bafe-b339ebaf9767&secure%5Btoken%5D=bc1cbf6509ac491681e00af51e5fab8e4219f40cf13a686aac92a44df82b08e8&format=llm_user)

## Jet Interactive Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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