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Simple Chat is an AI helpdesk for customer support on Shopify stores. The AI chatbot answers live chat and email from the store's products, orders, policies, FAQs, custom metafields, and the merchant's own instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved. Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. ShipHero users get live warehouse and fulfillment data in the conversation. Setup is in plain text, with no code. Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan, $0.89 on Premium. Conversations that staff handle, or that the AI does not close, cost nothing. Usage is billed by Shopify in USD, capped at $5,000 per 30 days. Development stores test free.

Most support teams only review a small sample of customer conversations. That means they miss the full picture: - where agents are giving wrong or inconsistent answers - where policies are unclear - where customers are getting stuck - and where product or ops issues keep coming up Revelir helps companies review 100% of their customer service interactions at the standard of a human QA analyst. Our AI scores every conversation against your own QA scorecard, with evidence for every judgment. Your QA team moves from manually reviewing tickets to coaching agents and acting on what the AI surfaces. We also enrich every ticket with signals your helpdesk does not produce on its own: sentiment, contact reason, recurring issue type, and custom metrics that matter to your team. Now teams can see what is actually happening across every conversation, and ask questions about their support data in plain English. Deployed in production at Xendit and Tiket.com.

" Kim is a managed AI customer support service built for ecommerce brands. Instead of handing a brand another helpdesk to configure and staff, Kim pairs an AI system with Sentinels, trained CX professionals who set up, train, and quality-check the AI against a brand's real tickets before it ever answers a customer, then keep refining it after launch. Most support tools sell automation and leave a brand to make it work. Kim closes this gap directly: every AI response runs through a confidence check, and anything uncertain routes to a Sentinel before it reaches a customer. The result is tickets getting resolved, not simply closed and reopened later. Kim charges $0.70 to $0.90 per resolved ticket, with no seat fees and nothing charged for tickets left unresolved. It integrates with Shopify, Zendesk, and Gorgias, handling order and return workflows in a brand's own voice. For ecommerce teams wanting support work handled, not another platform to manage, Kim is built for exactly this job. "

Most SaaS teams at growth stage assemble customer support from multiple tools: a helpdesk for the inbox, an email platform for campaigns, a separate knowledge base. Each tool has its own plan, its own data, its own interface. The result: $600–800/month for a stack that doesn't talk to itself properly. Respondo consolidates all of it. Unified inbox, AI responses on inbound, outbound via email, WhatsApp, Telegram, and in-app, hosted knowledge base — one product, one plan. The key difference from AI bots: AI and agents work in the same workspace. When the bot passes a conversation to a human, the agent has full context — no 'start over' moment for the customer. Copilot suggests draft replies directly in the inbox. AI resolves 70%+ of incoming requests without the team. The remaining 30% are handled by agents 3x faster with AI suggestions. Unlimited seats on every plan — team grows without the invoice growing.

The Company File is a provider of company records and registry documents. To understand a customer, supplier or competitor, very often we need to look at its registration records. Instead of second-hand information, we can choose to read the registration documents from the local corporate registry, which would tell us a lot about the firm. Knowledge increases. Risk decreases.

Samvaads is the customer experience platform for businesses that run on WhatsApp, Instagram and chat. Most teams juggle a helpdesk, a CRM, a marketing tool and an AI add-on, so the customer record and the conversation drift apart. Samvaads brings it all into one workspace. Every channel lands in one queue: WhatsApp, Instagram, Messenger, Telegram, email, SMS, voice and website chat, with tickets, SLAs and team queues. Each customer has one record across every channel, with segments that update themselves. Event-driven journeys and WhatsApp, SMS and email campaigns run from Shopify, WooCommerce or your own API. Sales teams get leads, outreach, quotes with GST/VAT, e-signing, invoices and payment links. AI you stay in charge of: Copilot drafts and summarises for agents, and AI agents answer customers from your own knowledge base and hand off to a human with a summary. Contact details are masked by default and every reveal is audited, with SSO and MFA. An app marketplace, API, webhooks and an MCP server make it easy to extend.

Maplith is the company brain for your AI agents. Your AI is clever, but it does not know your company: where your data lives, how your systems connect, what your rules are. Maplith learns that from the systems you already use, such as your web shop, helpdesk, accounting and CRM, and keeps it current. It builds a map of your business: what it is made of (customers, orders, returns), where each part lives, and how far each link between systems can be trusted. It notices when something needs doing, and it briefs your AI for each task with the context, your playbook and its limits, so the AI never starts from zero. Maplith works with the AI you already use, including ChatGPT, Claude and Copilot. Your AI asks before it acts: you choose what it may do on its own and what needs a yes from a person, and every action is logged. Maplith keeps the map, not your data. Nothing in your systems is changed or migrated. Built and hosted in the EU. The first map is free.

Voxe is an AI customer support platform for businesses that want to automate routine questions while keeping their support team available for conversations that need a human. Teams can build support assistants using website content and document knowledge bases, deploy a website chat widget, and connect a helpdesk for human handoff. Business Data Integrations let configured AI workflows access external store and CRM data, including Shopify and WooCommerce product and order tools. Available integrations and allowances vary by plan. Voxe combines AI answers, routing, human escalation, and optional Google Calendar scheduling in a configurable support workflow. It serves businesses handling recurring support questions, including ecommerce teams that need product and order information during customer conversations. Paid plans include Help Desk agent seats and a monthly AI usage allocation. Voxe does not charge per AI resolution. Optional Top-Up lets customers extend usage during temporary or seasonal spikes without permanently moving to a higher tier.

Innovatia Technical Services is your trusted on-demand, cost-effective technology outsourcing partner, delivering expert resources and scalable staffing solutions tailored for modern business needs. We specialize in end-to-end support across a wide range of technical and professional service areas to help businesses improve efficiency, reduce overhead, and focus on growth. Our comprehensive service offerings include: IT Helpdesk – 24/7 technical support with fast resolution times and multi-tiered support structures. VoIP Services – High-quality voice solutions designed to improve communication and reduce costs. Professional Services – Expert consulting and implementation support tailored to your unique business goals. Cloud Managed Services – Seamless cloud migration, monitoring, and management across all major platforms. Data Management Services – Secure, compliant data handling, storage, and analytics. Network Monitoring Services – Real-time monitoring, alerts, and performance optimization to ensure uptime. Business Process Services – Streamlined workflows, automation, and process optimization for back-office functions. Whether you're a growing startup or an established enterprise, Innovatia brings the expertise, flexibility, and responsiveness you need in a technology partner.

INOVTEAM is a leading IT consulting firm specializing in the integration of information systems, including ERP, CRM, ITSM, and inbound marketing solutions. With over 15 years of experience, INOVTEAM offers tailored services to help businesses navigate digital transformation and optimize their operations. Their expertise spans various industries, providing comprehensive support from strategy development to implementation and ongoing assistance. Key Features and Functionality: - ERP Integration: Customized solutions for sectors such as trade, industry, retail, and hospitality, enhancing operational efficiency. - CRM Solutions: Tools designed to improve customer relationship management and boost sales performance. - ITSM Services: Implementation of IT service management systems like GLPI for effective helpdesk and asset management. - Inbound Marketing Integration: Strategies and tools to attract, engage, and delight customers, driving business growth. Primary Value and Solutions Provided: INOVTEAM empowers businesses to achieve digital excellence by offering end-to-end solutions that streamline processes, enhance customer engagement, and improve overall performance. By leveraging their extensive experience and industry partnerships, INOVTEAM addresses the unique challenges of each client, ensuring successful digital transformation and sustained growth.

NXT GEN Managed IT is a managed services and automation partner for small and mid-sized organizations that depend on reliable technology and compliant security. Who we serve • Law firms and legal practices • Medical and dental practices that must maintain HIPAA-aligned environments • Auto dealerships and multi-location retail/service groups • Growth-minded SMBs that want enterprise-grade IT without an in-house team What we provide • 24/7 IT helpdesk and remote/on-site support • Managed infrastructure (endpoints, servers, networks, Microsoft 365) • Cybersecurity monitoring, EDR, vulnerability management, and ransomware protection • Regulatory alignment for HIPAA and SOC 2 • Cloud architecture and remote-work enablement • AI-driven automation and reporting using modern low-code tools NXT GEN’s difference is the combination of veteran-owned discipline, transparent communication, and a focus on business outcomes. We measure success in uptime, incidents prevented, and revenue-generating work reclaimed from manual IT and operations tasks. Engagements start with a structured IT and security assessment, followed by a clear roadmap and flat-rate pricing. Clients get one accountable partner for both IT stability and smarter, data-driven growth.

Tech Gyro LLC specializes in enhancing service department efficiency for fast-growing businesses by providing comprehensive Salesforce consulting services. Leveraging extensive expertise in both global customer service management and Salesforce, Tech Gyro offers tailored solutions that address operational challenges and support sustainable growth strategies. Key Features and Functionality: - Consulting Services: Expert guidance combining customer service and Salesforce knowledge to optimize service operations. - Project Management: Assistance with project planning, user story development, process documentation, user adoption strategies, and user acceptance testing. - Implementation Services: End-to-end support, including solution design and deployment, to ensure seamless integration and functionality. Primary Value and Solutions Provided: Tech Gyro addresses inefficiencies in customer Net Promoter Score (NPS, inventory management, Return Merchandise Authorizations (RMAs, warranty workflows, key performance indicators (KPIs, and helpdesk effectiveness. By conducting thorough gap analyses and implementing data-driven solutions, Tech Gyro enables service departments to make informed decisions, enhance customer satisfaction, and achieve operational excellence. This approach leads to significant time savings and positions companies for scalable and sustainable growth.

NexForge AI designs, builds, and operates AI Employees, enterprise integrations, and custom automation software for businesses that need real operational results — not chatbot demos or pilots that never reach production. Each AI Employee owns a defined role — sales follow-up, customer support, invoice processing, and more — inside your existing CRM, helpdesk, and ERP, with clear escalation rules so exceptions always route to a human. We also build secure system integrations and custom internal software where off-the-shelf tools fall short. Every engagement starts with a discovery phase mapping your systems, processes, and approval chains. You own everything we build — every integration, workflow, and piece of software runs inside your own infrastructure and accounts, with no proprietary platform and no lock-in. Most clients see their first AI Employee running in staging within three weeks of kickoff. We work with SMB, mid-market, and enterprise teams across the US, Canada, UK, Australia, and Europe, in industries including SaaS, healthcare, financial services, logistics, and professional services.

Inputiv is a Tech support and IT consulting company built specifically for Managed Service Providers. Based in Nagpur, India, we act as a seamless backend technical partner for MSPs across the US and Australia, handling the support and project work so you don't have to. We cover the full range of helpdesk support across L1, L2, and L3, from everyday desktop issues all the way through to complex server-level challenges. On the project side, our expertise includes Microsoft 365 tenant-to-tenant migrations, Google Workspace to M365 transitions, SharePoint, Intune implementation, patch management, Azure domain controller migrations, data integration, server upgrades, firewall configuration, and more. Our pricing is straightforward, flat-rate plans tied to ticket volumes and project hours, with no hidden fees or bloated retainers. The numbers speak for themselves: 2,200+ tickets closed, 3,500+ hours logged, and 87+ projects delivered across 15+ MSP clients, with a 98% customer satisfaction rate. If you're looking for a reliable, cost-effective Tech support team that works as an extension of your own, that's exactly what Inputiv is built to be.

Onoff Business is a cloud business phone system for small and mid-sized companies, built around the mobile phone. Administrators assign professional mobile and landline numbers to employees from a web console in a few clicks. Employees use those numbers through the Onoff Business app on their existing smartphone or in a browser, keeping business and personal calls separate without a second SIM or a company handset. The platform covers calls, SMS and MMS, visual voicemail, an interactive voice response (IVR) menu, call recording, call whispering, click-to-call and call statistics. Calls can run over the mobile GSM network as well as over data, which keeps quality stable where internet coverage is weak. Numbers can be reassigned instantly when people join or leave, so the number stays with the company. Onoff Business connects natively to CRMs and sales tools including HubSpot, Salesforce, Pipedrive, Odoo, Zoho CRM, Sellsy, noCRM.io and monday.com, to helpdesks such as Zendesk and Freshdesk, to conversation intelligence tools Modjo and Gong, and to Zapier, Make, a public API and webhooks. Calls, SMS and contacts are logged in the CRM automatically.

GateKeeperZero is a society management platform built for Indian housing societies, apartment complexes, gated communities, RWAs and AOAs. One system covers the gate, the money and the residents. At the gate, the guard app logs visitors, deliveries, cabs and house help, asks the resident to approve, and keeps working offline. Residents pre-approve guests, raise emergency alerts and get notices on the resident app. The committee runs everything from a web dashboard and a manager app. For money, GateKeeperZero creates GST-compliant maintenance invoices, handles TDS, and collects online by UPI, cards or net banking, with audit-ready reports. The helpdesk, amenity booking and community notices sit in the same place. Pricing is published: Basic is free forever, and a new society gets the Standard plan included for its first 90 days on real data, with no card required. Standard is Rs 9 per flat per month (billed yearly, ex-GST). There is no advertising to residents, no setup fee and no lock-in beyond the paid year. Migration from MyGate, ApnaComplex or NoBrokerHood is free, data can be exported at any time, and hosting is in India.

IZO™ Internet WAN is a managed Wide Area Network (WAN) service that delivers predictable, high-performance global internet connectivity over Tata Communications’ robust Tier-1 IP backbone. It combines the flexibility of internet connectivity with the reliability of dedicated network services, accessible via a unified global or regional contract. Global Reach with Internet Flexibility - Spanning over 150 countries and backed by partnerships with 90+ ISPs, IZO™ Internet WAN provides seamless global access with localized performance. Predictable & Deterministic Performance - Offers consistent routing, performance SLAs, reduced latency, and improved uptime—even over public internet infrastructure—delivering reliability on par with private networks. Simplified Management & Billing - Eliminates complexity by offering a single global or regional contract, centralized portal, unified helpdesk, and streamlined billing. Cost Efficiency - Can reduce total cost of ownership (TCO) by up to 30%, enabling lower operational costs while maintaining high-performance local breakout flexibility. Hybrid Ready & Cloud-Optimized - Seamlessly integrates with other Tata Communications IZO services (e.g., SD-WAN, MPLS, cloud gateways), offering hybrid WAN flexibility

BlitzSupport is an AI-powered helpdesk platform designed to streamline customer support operations by transforming email and chat inquiries into structured, actionable tickets. By automating routine tasks and organizing support requests, BlitzSupport enables teams to focus on delivering efficient and effective customer service. Key Features and Functionality: - AI-Driven Automation: Automatically detects request types, gathers necessary information, and drafts responses or tasks, reducing manual effort. - Unified Communication Management: Consolidates email and chat interactions into a single platform, ensuring seamless tracking and management of support requests. - Workflow Optimization: Organizes and prioritizes support tickets, streamlining workflows and enhancing team productivity. - Human Oversight: Maintains human approval for all AI-generated actions, ensuring accuracy and appropriateness before responses are sent. Primary Value and Problem Solved: BlitzSupport addresses the common challenges of managing high volumes of customer inquiries by automating the conversion of unstructured emails and chats into organized tickets. This reduces inbox clutter, minimizes manual data entry, and accelerates response times. By integrating AI-driven processes with human oversight, BlitzSupport enhances the efficiency and effectiveness of support teams, allowing them to focus on complex issues and improve overall customer satisfaction.

Misterio is a proactive AI agent for customer support and sales. It answers customer questions 24/7 in 75 languages and works inside the helpdesk a company already uses, whether that's Intercom, Zendesk, Freshdesk, HubSpot, LiveChat, Bitrix24 or another one. When a question needs a person, Misterio passes the whole conversation to the team there, so the customer doesn't have to repeat anything. On the website, Misterio can also start the conversation. When a visitor hesitates at checkout or on the pricing page, it offers help before they leave. Misterio answers in Telegram too and connects to other systems through an API. Companies plug in their own tools, and Misterio uses them during the conversation, for example to check an order status. Every company gets its own scenarios: multi-step conversations with branching and rules for when a person takes over. On the website, goals and funnels show where visitors drop off, and a scenario can step in right there. The Misterio team builds the scenarios with the client and tests them before launch. After launch, the client can change them without code. Client data is processed under a GDPR data processing agreement and is not used to train models. Personal data in conversations can be masked.

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. Key Features: • Trusted Generative AI for safe and accurate responses • Smart search with conversational and semantic capabilities • Guided decision trees and next-best-action flows • Omnichannel knowledge delivery for agents, bots, and customers • Built-in compliance controls and audit trails • Integration-ready with CRM, ITSM, and collaboration platforms Best For: • Mid-to-large enterprises in industries like telecom, banking, healthcare, insurance, and public sector • Customer support, IT helpdesks, HR service delivery, and compliance-heavy use cases Why Customers Choose It: With eGain’s AI Knowledge Hub, companies report up to 70% case deflection, 35% increase in agent productivity, and 25-point improvements in NPS. It’s the go-to platform for turning knowledge into your most valuable service asset.