Products

Melissa Data Directory Info for PureConnect is a specialized integration designed to enhance the Genesys PureConnect platform by providing comprehensive, accurate, and up-to-date consumer data. This solution leverages Melissa's extensive datasets to enrich customer profiles, enabling organizations to deliver more personalized and efficient customer experiences. Key Features and Functionality: - Comprehensive Consumer Data: Access to over 247 million U.S. household records with more than 300 da

By combining the best of both worlds, Avtex InteractionSync for PureCloud uses the features of PureCloud to handle queuing, routing, measuring and reporting and synchronizes key data to Dynamics 365 to ensure consistent tracking of your customer's journey and produce the greatest customer experiences.

Voci collaborates with trusted partners and providers whose quality products and services implement our AI-driven solutions. The integration of our innovative technology with their expertise meets the unique needs of customers and opens doors to more opportunities for both parties.

The Survey Comment Transcriber for PureConnect is a specialized tool designed to enhance the functionality of the PureConnect platform by converting audio-based survey comments into accurate, searchable text. This transcription capability allows organizations to efficiently analyze customer feedback, leading to improved service quality and customer satisfaction. Key Features and Functionality: - Automated Transcription: Seamlessly converts recorded survey comments into text, eliminating the ne

The System Report Handler for PureConnect is a specialized tool designed to enhance the reporting capabilities within the Customer Interaction Center (CIC environment. It automates the execution of reporting tasks by integrating seamlessly with the CIC reporting system, thereby streamlining the generation and management of reports. Key Features and Functionality: - Automated Report Execution: Utilizes handler steps to invoke the I3RunCrReport executable within the CIC environment, passing nece

CloudArch by Avtex is comprised of numerous add-ons to the PureCloud for Salesforce solution allow you to get even more value of your investments. Both PureCloud and Salesforce are extremely flexible web-based solutions which allow for numerous possibilities to bring the platforms together.

Interaction Voicemail Player is a standalone desktop application designed to streamline voicemail management across various email platforms, including Microsoft Outlook, Gmail, IBM Notes, and Novell GroupWise. It delivers voicemail messages as .wav file attachments, allowing users to access and manage their voicemails directly from their email clients or through the Customer Interaction Center client interface. Key Features and Functionality: - Unified Interface: Provides a consistent user ex

The SWIFT Marketo Adapter connects the Genesys CX platform with Marketo. Users can leverage Marketo marketing attributes to provide an enhanced customer experience through intelligent routing. Agents can better service clients and prospects by having marketing customer profiles and marketing campaign information at their fingertips.

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.

The WFM Adapter for Salesforce by TTEC Digital is a robust integration tool designed to seamlessly connect Salesforce with leading workforce management (WFM systems, including NICE, Alvaria, Verint, and Calabrio. This adapter enables organizations to access and analyze critical contact center performance metrics directly within their WFM platforms, facilitating optimized workforce planning and enhanced operational efficiency. Key Features and Functionality: - Real-Time Adherence: Monitors agen

Winmail.dat files are in fact TNEF format (Transport Neutral Encapsulation Format) sent from the senders who are using Microsoft Windows Outlook (1997, 2000, 2003, 2007, 2010) or Microsoft Exchange. Winmail.dat contains all attachments and rich text message, and not all e-mail clients can recognize its format. It is the solution. Winmail Viewer Pro Edition is just the tool for the job. This app allows users to open .dat folders and to view, extract, share and save all contents. With Winmail View

Where other agencies fail, Seota delivers. Seota is an SEO-driven WordPress Development Company and Digital Marketing Agency...and we deliver kick-ass website designs! Located in Frisco, Texas, since 2009 with satellite offices in Phoenix and Surat. Seota is known for using Technology to Solve Marketing & Business Challenges. We confidently integrate your website into ERPs, CRMs, and POS systems for a seamless marketing platform. When other agencies give up, Seota delivers. That’s why our c

Aux365 is a comprehensive payments and communication solution designed to empower businesses through true digital transformation. The platform simplifies how businesses manage transactions and engage with customers, offering tools such as Instant Checkout Links, QR payment codes, virtual terminals, and secure donation links. Aux365 enables businesses to create seamless payment experiences without requiring a full website, allowing transactions via social media, text messages, or QR codes. Additi

SimpleVox is a cloud-based phone service designed for small businesses and individual service providers. It provides each user with a local or ported phone number, routes incoming calls according to configurable schedules and groups, and records voicemails when calls are unanswered. Recorded calls and voicemails are transcribed automatically, and the resulting text, along with caller information and any identified follow-up tasks, is stored in a web dashboard. Users can access their call history

A Privacy focused meeting transcription and note-taking desktop application that processes audio locally on the user's device. How it works: 1. Captures system audio during meetings (Zoom, Teams, Meet, etc.) 2. Transcribes speech to text using on-device AI models 3. Generates meeting summaries and action items 4. Stores all data locally - no cloud upload required Platforms: macOS, Windows Licensing model: - Free open source version - Paid Pro version with additional features

ERP is Enterprise Resource Planning has been in the Apparel and Textile industry for quite a long time. The need for ERP came when the industry required a smarter way of working and reducing data redundancy. This MRP was able to release Purchase Orders, Work Orders, and Rescheduling Notices based on Planned orders. Debox global provides the Best Apparel ERP services at an affordable price to maintain and manage data of apparel to adopt opportunities and increase sales and revenue of a compan

Legaliser disrupts the realm of contract analysis with its advanced AI-powered technology. Catering to both businesses and individual professionals, this tool streamlines contract review, offering in-depth insights into strengths and weaknesses with unparalleled precision. From identifying potential loopholes to offering actionable recommendations, Legaliser ensures your contracts uphold the highest standards of clarity and compliance. Beyond mere analysis, Legaliser embraces innovation with

SearchCans is a high-performance data infrastructure engineered specifically for autonomous AI Agents and advanced Retrieval-Augmented Generation (RAG) workflows. It provides a unified, un-throttled API that seamlessly combines real-time Google/Bing SERP scraping (including AI Overviews) and a high-fidelity, JS-rendered Web-to-Text Markdown Reader. Built to eliminate the restrictive hourly rate limits common in legacy marketing-focused SERP APIs, SearchCans introduces a proprietary Parallel Se