Products

Surge is an onshore provider of custom web, cloud, mobile, digital, and desktop software development and consulting services to clients in all industry.

NexNow Custom Reports helps you pinpoint the metrics that will have the biggest impact on your business. Then we build you a tool- a report, dashboard, pivot table, or power gadget so you can measure and manage that data going forward.

A fully-integrated single database and network model, using the GIS and available planning data as the source. A full suite of advanced applications for visualization, optimization, analysis and operation. A completely integrated OMS suite that eliminates the need for costly and complex interfaces for data transfer between different SCADA/DMS/OMS platforms

HUAWEI SmartCare customer experience analytics solution offers Per Service Per User (PSPU) data analysis capabilities on the basis of correlating the data of the Business Support System (BSS) and the Operations Support System (OSS) in the telecom network. Based on the practice of customer lifecycle management, HUAWEI SmartCare helps to identify and rectify problems in operators' network and service processes, improve customer satisfaction and Network NPS, reduce churn, and discover new business

eAlicia Customer Experience is a business solution for the provision of services aimed at improving business processes for contact centers.

Voice of the customer transformed

The Social Distancing Detection Algorithm by Providence Healthcare is an advanced solution designed to monitor and enforce social distancing protocols in various environments, such as hospitals, offices, and public spaces. By leveraging computer vision and machine learning technologies, this algorithm analyzes real-time video feeds to detect and alert individuals who are not maintaining the recommended physical distance, thereby helping to reduce the spread of contagious diseases like COVID-19.

Customer segmentation aggregates the data captured in the KYC details and creates customer groups. The KYC data comes in various categories such as  Geographic, Demographic, Behavior and Financial variables.  This solution leverages machine learning to identify patterns in the data and segment the customers. These segments can be utilized for marketing analytics and campaigns.

Customer churn refers to the loss of existing clients or customers. This solution identifies mobile network subscribers who are more likely to change their operator. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.

Customer churn refers to the loss of existing clients or customers. This solution identifies insurance customers who are more likely to close/not renew their policies with the insurance provider. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.

A high frequency of issues can generate an overwhelming number of customer complaint tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run throu

Web and Mobile application development services

Customer churn refers to the loss of existing clients or customers. This solution identifies bank customers who are more likely to close their account and leave the bank. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.

Customer churn refers to the loss of existing clients or customers. This solution identifies E-commerce customers who are more likely to stop using the E-commerce app or the portal. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.

An interactive system that makes communication with customers more efficient. According to global leaders, without effective communication most great businesses or relationships can fail. Therefore, having an agile system is not enough for a business unless you can engage with your customers using the most effective channels. A structured, interactive and on-demand communication method plays a vital role in subscriber retention and upselling, and thereby business growth. With years of experien

The Custom Ultimate Profile System (CUPS is a versatile content management system developed at Columbia University, now offered by CUPSTEC, Inc. Designed to cater to a diverse range of users—including doctors, researchers, faculty, students, alumni, and research labs—CUPS enables organizations to manage and standardize their content efficiently. By centralizing content management, CUPS allows seamless sharing across various platforms such as websites, applications, and external vendors through b

Outreach Distribution Management System includes comprehensive software features for downstream supply chain management. The suite allows small, medium and large enterprises to manage multiple-location sales and distribution networks.

Loyalme is a one-stop-shop solution for automating retention programs (CRM & Loyalty Programs). Online, offline or in-between, today's customers expect personalization, rewards and relevance. Loyalme helps with that. We are proud to serve Guerlain, L'Oreal, Global Nourish, Dior and Estée Lauder and we are happy to be a part of your growth too!

KETS Quantum Security's Quantum Key Distribution system leverages quantum mechanics to securely distribute cryptographic keys, ensuring data transmission is protected against both current and future cyber threats, including those posed by quantum computers. By utilizing the fundamental principles of quantum physics, QKD offers a level of security grounded in the laws of nature, rather than relying solely on computational complexity. Key Features and Functionality: - Chip-Based Integration: KE

Extend the knowledge of your market The APP permits to do lean analysis of the customer base and to outline the customer purchasing behaviors. The possibility to do predictive, descriptive and prescriptive analysis of the customer base facilitate the business to find the right actions for the right customers to undertake.