Zype Reviews & Product Details

I value the Zype platform's ease of use and rapid response when updating our company's app and OTT offerings. Zype's services are also offered to our company at a great price. After I learned the interface, I am able to rapidly update our TV show's assets and these reflect in near-real time. It's also been a stable platform in that I don't recall any downtime or outage with the apps/OTTs. I have also appreciated that my questions were answered within a reasonable timeframe when I had to contact Support. Review collected by and hosted on G2.com.

The only issue we've had is the connection/syncing between the Zype publishing platform and our Vimeo Pro account which holds our original media assets and which feeds into our Zype library. On a few occasions, uploads to our Vimeo Pro account were not automatically ingested into our Zype library, so I had to request a 'manual sync' from the Zype support team, which would always be done within one business day maximum. On a very minor note, sometimes the published Zype assets only show up in our live apps a few hours after submission, but usually they show up in under 30 minutes, it's a rapid platform. Review collected by and hosted on G2.com.

The standout feature of Zype is their genuinely customer-centric approach. The support team is incredibly responsive, knowledgeable, and feels like a true partner invested in our success, not just a vendor. Beyond the fantastic people, the platform itself is powerful, easy to use and comprehensive. Having a robust, all-in-one solution for our FAST channel management, from playout to distribution, has been a significant upside. It simplifies complex workflows and has proven to be incredibly reliable. We were able to seamlessly integrate Zype into our internal systems and workflows, which made the daily use of the platform effortless. Review collected by and hosted on G2.com.

It's genuinely difficult to pinpoint any major downsides. The only initial thought was the potential challenge of the time zone difference, but Zype's support model has made that a complete non-issue for our team. If I were to offer a small piece of constructive feedback, it would be that some of the platform's more advanced functionalities can have a bit of a learning curve, but this is easily offset by their thorough documentation and the support team's readiness to help. Review collected by and hosted on G2.com.

Zype was already in place at my company, when I started, so there was no setup process on my part. What stands out most is the ability to stream our video content effectively and to have mobile applications for our TV station business. We find the ad trafficking customization incredibly valuable because it allows us to tailor our advertising strategies to suit our needs precisely. Additionally, I like that Zype is compatible with many platforms and offers flexibility, such as the ability to gate streams if necessary, which is crucial for controlling content access and ensuring optimal performance across varied devices. Mostly, I am impressed by Zype's customer service, which has been crucial in problem-solving and enhancing our overall experience with the platform. The ease of customization and the ability to serve ads in a custom way significantly enhance the advantages of using Zype. Review collected by and hosted on G2.com.

I need to indicate when something being embedded is audio-only, which requires a toggle. I'd prefer if the system could identify this automatically and handle it accordingly without requiring manual intervention. Review collected by and hosted on G2.com.

Zype offers an exceptionally user-friendly dashboard and comprehensive services for managing our video content across various partner platforms. We have consistently experienced outstanding customer service, and the development features provided have met and often exceeded our expectations. The combination of intuitive functionality and responsive support has greatly enhanced our ability to deliver high-quality video experiences to our audience. Review collected by and hosted on G2.com.

Recently, we have encountered several challenges related to platform updates and the functionality of our content carousels. While we have received feedback indicating that these issues are being addressed, we have not consistently achieved successful resolutions. This ongoing difficulty has hindered our ability to provide a seamless user experience, and we are seeking more effective solutions to ensure stability and reliability moving forward. Review collected by and hosted on G2.com.

They have an organized content management system and they handle both video and audio assets. Review collected by and hosted on G2.com.

We need to store assets and identifiers for both our system and for Zype. This leads to opportunities for confusion and identifiers getting out of sync. Equally, if there are issues, there are multiple places where we have to look to resolve them. Review collected by and hosted on G2.com.

I appreciate how all of our digital storage and distribution can be held and managed in one place. All our team has to do is add content to the CMS, and any digital distribution platform that we've set up through Zype automatically updates. Apps Creator helped us expand our digital distribution years ahead of building each streaming app individually. I also appreciate the customer service and hands-on training and development from Zype. We often ask questions that lead to new features. Our Zype team is eager to find ways to meet our particular use-case. And the ever-expanding suite of products and features from Zype keeps us pushing forward with improved features for our viewers. Review collected by and hosted on G2.com.

Some of the newer features have had significant bugs in their first few months. While this can be frustrating, the Zype team is always quick to respond and troubleshoot. Review collected by and hosted on G2.com.

There are a few key things that stand out to me since I began working with the Zype product. First is the user interface, it's user-friendly, making it easy to build and refine different sections of our app. Second is the excellent communication between our team and Zype’s support staff. Whenever we encounter an issue or propose new feature ideas, they are consistently responsive, attentive, and receptive to our feedback and suggestions for improvement. Review collected by and hosted on G2.com.

One of the main challenges we’ve faced is managing our expectations around new features, whether ones we’ve requested or those Zype has reveled themselves. While we’re always excited about these updates, the time it takes for them to fully come to fruition has occasionally left us in holding patterns for extended periods. Review collected by and hosted on G2.com.

I love being able to use one website to stream my content on multiple platforms. The support staff is great and very prompt. The "internal title" feature is invaluable for staying organized. Review collected by and hosted on G2.com.

The analytics page is not very intuitive. It also can be frustrating that admin.zype.com is separate from the Apps Creator, rather than integrated; I have to go back and forth between them. I wish that I could see at a glance, in the "sections" on Apps Creator, whether a video/playlist was active or inactive, without having to click into it. Review collected by and hosted on G2.com.

Zype has proven to be an exceptional partner for our video app. The customer service team consistently impresses us with their prompt responses and willingness to help, whether we’re troubleshooting issues or just seeking information. Their dedication and reliability truly set them apart from other platforms we’ve worked with. The platform itself is user-friendly and straightforward, which makes it easy for our team to handle content management and distribution. We also value the fair and transparent pricing, which provides excellent value for the range of features available. In summary, Zype offers a reliable, easy-to-use solution supported by outstanding customer service. I highly recommend it to anyone seeking a professional and affordable video management platform. Review collected by and hosted on G2.com.

There are a few minor challenges when it comes to integrating with other SaaS platforms. Review collected by and hosted on G2.com.

Zypes' services and tools are well thought out to accommodate a wide variety of needs and have effectively scaled as our operational complexity has increased. Onboarding was smooth, and regular check-ins keep us in the loop on advancements and improvements. They effectively solve problems today and consider challenges publishers will face moving forward. Review collected by and hosted on G2.com.

Zype is built on a great platform and is expanding into new areas and services. You can see a clear understanding of how these services align with the core product, but they sometimes lag other companies with a narrower focus. Review collected by and hosted on G2.com.