# Nextiva vs Zoom Phone Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in providing reliable service and excellent customer support, with users highlighting its ability to scale across multiple locations and maintain efficient communication. One user noted, "Nextiva is a smooth communication platform that has worked well for us for several years."
- **Users say** that Zoom Phone offers a seamless integration with the Zoom ecosystem, making it easy to connect with team members through features like chat and screen sharing. A reviewer mentioned, "What I like best about Zoom Phone is its ease of use and seamless integration with the Zoom ecosystem."
- **Reviewers mention** that Nextiva's call management features are particularly strong, with a score of 9.4, which users appreciate for its reliability in VOIP calling. One user stated, "I like Nextiva's reliability; it rarely goes down, and that's been the best part so far."
- **According to verified reviews** , Zoom Phone shines in video call quality, receiving high praise for its performance even under lower internet conditions. Users appreciate that "the quality of the Zoom call is very good, and it's accessible even with lower internet quality."
- **G2 reviewers highlight** that Nextiva has a more straightforward setup process, with users noting that the initial setup was "fairly easy," which contributes to a smoother onboarding experience compared to Zoom Phone.
- **Users report** that while both platforms have strong support, Nextiva's support quality is rated higher, with a score of 9.0. Reviewers have expressed satisfaction with Nextiva's responsive team, stating, "Their team has been responsive," which enhances the overall user experience.



| | Nextiva | Zoom Phone | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 3,583 | 2,670 | 
| **Largest Market Segment** | Small-Business (77.2% of reviews) | Small-Business (51.8% of reviews) | 
| **Entry Level Price** | Starting at $15.00 1 User Per Month | $15.00 1 License Per Month | 

---
## Top Pros & Cons

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### Zoom Phone

Pros:
- Ease of Use (1227 reviews)
- Video Conferencing (617 reviews)

Cons:
- Limited Features (306 reviews)
- Zoom Issues (278 reviews)

---
## Ratings Comparison
| Rating | Nextiva | Zoom Phone | 
|---|---|---|
  | **Meets Requirements** | 9.0 (2853 reviews) | 9.3 (2153 reviews) | 
  | **Ease of Use** | 8.7 (2903 reviews) | 9.3 (2178 reviews) | 
  | **Ease of Setup** | 8.4 (2189 reviews) | 9.1 (1180 reviews) | 
  | **Ease of Admin** | 8.6 (1988 reviews) | 8.9 (995 reviews) | 
  | **Quality of Support** | 9.0 (2837 reviews) | 8.7 (1797 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1969 reviews) | 9.0 (972 reviews) | 
  | **Product Direction (% positive)** | 8.3 (2726 reviews) | 8.6 (2040 reviews) | 

---
## Pricing

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### Zoom Phone

#### Entry-Level Pricing

Plan: US & Canada Unlimited

Price: $15.00 1 License Per Month

Description: Unlimited Regional Calling

Key Features:
- Domestic US & CA Calling: Unlimited
- International Calling: Metered
- One Management Portal

[Browse all 3 editions](https://www.g2.com/products/zoom-zoom-phone/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.5/10 | 208 |
| **Zoom Phone** | N/A | N/A |

#### Channels

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Voice** | 9.4 (195 reviews) | Not enough data | 
| **Social** | 7.9 (176 reviews) | Not enough data | 
| **Web Chat** | 7.7 (174 reviews) | Not enough data | 
| **Mobile SMS** | 8.2 (178 reviews) | Not enough data | 
| **Email** | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **AI Text-to-Speech** | 7.6 (84 reviews) | Not enough data | 

#### Functions

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Session Routing** | 8.7 (173 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (173 reviews) | Not enough data | 
| **Concurrent Calling** | 8.8 (174 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | 8.2 (169 reviews) | Not enough data | 
| **IVR** | 8.5 (176 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (169 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.2 (11 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Session Summary Notes** | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | 9.1 (176 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.9 (176 reviews) | Not enough data | 
| **Session Recording** | 8.4 (166 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (160 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 771 |
| **Zoom Phone** | N/A | N/A |

#### Platform

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Omnichannel** | 8.1 (465 reviews) | Not enough data | 
| **Mobile Access** | 8.6 (666 reviews) | Not enough data | 
| **Queue Management** | 8.6 (584 reviews) | Not enough data | 
| **Call Routing** | 8.9 (692 reviews) | Not enough data | 
| **Call Back** | 8.8 (605 reviews) | Not enough data | 
| **IVR** | 8.3 (501 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.6 (603 reviews) | Not enough data | 

#### Generative AI

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (294 reviews) | Not enough data | 

#### Workforce Management

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Call Monitoring** | 8.7 (606 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (564 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (8 reviews) | Not enough data | 

#### Administrative

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Call Recording** | 8.6 (593 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (623 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 9.1/10 | 46 |
| **Zoom Phone** | 8.7/10 | 59 |

#### Basic Communication - Cloud PBX

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Call Management** | 9.5 (34 reviews) | 8.9 (49 reviews) | 
| **Communication Management** | 9.1 (30 reviews) | 9.0 (48 reviews) | 
| **Scalability** | 9.3 (28 reviews) | 8.8 (47 reviews) | 
| **Integrations** | 8.5 (24 reviews) | 8.6 (51 reviews) | 
| **Mobile Accessibility** | 8.7 (32 reviews) | 8.9 (51 reviews) | 
| **Accessibility** | 9.1 (29 reviews) | 8.8 (48 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Security and Compliance** | 9.1 (26 reviews) | 8.5 (49 reviews) | 
| **Analytics and Reporting** | 9.3 (29 reviews) | 8.6 (48 reviews) | 
| **Support and Reliability** | 9.1 (30 reviews) | 8.8 (48 reviews) | 
| **Automated attendant** | 9.1 (27 reviews) | 8.1 (47 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.3/10 | 1810 |
| **Zoom Phone** | 8.6/10 | 1446 |

#### Platform Basics - VoIP Providers

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.7 (70 reviews) | 8.1 (61 reviews) | 
| **Call Management** | 8.8 (101 reviews) | 8.4 (73 reviews) | 
| **Network monitoring** | 8.3 (60 reviews) | 8.2 (58 reviews) | 
| **Integrations** | 8.0 (69 reviews) | 8.4 (71 reviews) | 
| **Virtual PBX** | 7.9 (54 reviews) | 7.9 (55 reviews) | 
| **SIP trunking services** | 7.7 (53 reviews) | 7.8 (54 reviews) | 

#### Basic Communication

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Phone Calls** | 9.2 (1708 reviews) ✓ Verified | 9.1 (1258 reviews) | 
| **Video Calls** | 7.9 (897 reviews) ✓ Verified | 9.4 (1330 reviews) | 
| **Instant Messaging** | 8.3 (1056 reviews) ✓ Verified | 8.9 (1122 reviews) | 
| **Screen Sharing** | 7.7 (828 reviews) | 9.3 (1319 reviews) | 
| **Conference Calls** | 8.6 (1159 reviews) ✓ Verified | 9.4 (1294 reviews) | 
| **Desk-to-Desk Calls** | 9.1 (1342 reviews) ✓ Verified | 9.1 (952 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (42 reviews) | 7.8 (44 reviews) | 
| **Cross-system Integration** | 7.8 (40 reviews) | 8.0 (47 reviews) | 
| **Adaptive Learning** | 7.6 (39 reviews) | 8.2 (49 reviews) | 
| **Proactive Assistance** | 7.6 (40 reviews) | 8.3 (46 reviews) | 

#### Access

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Software Pairing** | 8.0 (901 reviews) | 8.6 (920 reviews) | 
| **Browser Extension** | 8.1 (896 reviews) | 8.8 (969 reviews) | 
| **Individual Download** | 8.5 (1039 reviews) ✓ Verified | 9.0 (1112 reviews) | 

#### Advanced Features

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Hold Music** | 8.3 (1173 reviews) ✓ Verified | 8.4 (848 reviews) | 
| **Automated Attendants** | 8.6 (1245 reviews) ✓ Verified | 8.7 (828 reviews) | 
| **VOiP Number** | 9.1 (1491 reviews) | 8.8 (226 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | N/A | N/A |
| **Zoom Phone** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Nextiva** | 8.6/10 | 204 |
| **Zoom Phone** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (149 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.1 (159 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Nextiva | Zoom Phone | 
|---|---|---|
| **Voicemail to Email** | 9.2 (185 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | 8.5 (155 reviews) | Not enough data | 
| **File Sharing** | 8.3 (142 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.0 (156 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.4 (146 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Nextiva (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)



---
## Reviewer Demographics

### By Company Size

| Segment | Nextiva | Zoom Phone | 
|---|---|---|
| **Small-Business** | 77.2% | 51.8% | 
| **Mid-Market** | 21.6% | 33.5% | 
| **Enterprise** | 1.2% | 14.6% | 

### By Industry

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.6%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.7%

#### Zoom Phone

- **Information Technology and Services:** 10.9%
- **Computer Software:** 9.0%
- **Non-Profit Organization Management:** 5.1%
- **Financial Services:** 4.8%
- **Marketing and Advertising:** 4.4%
- **Hospital & Health Care:** 2.8%
- **Education Management:** 2.5%
- **Management Consulting:** 2.2%
- **Accounting:** 2.1%
- **Higher Education:** 2.0%
- **Other:** 54.3%

---
## Alternatives

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
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### Alternatives to Zoom Phone

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- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
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- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (931 reviews)

---
## Top Discussions

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Zoom Phone

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nextiva-vs-zoom-zoom-phone)