Link copied to clipboard # Nextiva vs Zoom Phone Comparison - What are their main differences? Share [ Export ](/compare/nextiva/zoom-zoom-phone/export.csv) NextivaZoom Phone[+ Add Product](#) Pricing **Nextiva** Free Trial **Starting at $15.00** 1 User Per Month · Core **Starting at $25.00** 1 Agent Per Month · Engage **Starting at $75.00** 1 Agents Per Month · Power Suite CX **$75.00** 1 Agents Per Month · Essential **Contact Us** 1 Agents · Professional **Contact Us** 1 Agents Per Month · Premium Show more **Zoom Phone** **$10.00** per\_user Per Month · US and Canada Metered **$15.00** per\_user Per Month · US and Canada Unlimited **$20.00** per\_user Per Month · Global Select **Pricing Insights** from reviews Perceived Cost **Nextiva** $$$$$ **Zoom Phone** $$$$$ Average Discount **Nextiva** 11%1% more **Zoom Phone** 10% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Nextiva** 6 months Based on 100 responses **Zoom Phone** 6 months Based on 100 responses Return on Investment **Nextiva** 6 months Based on 100 responses **Zoom Phone** 6 months Based on 100 responses ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") ![Zoom Phone](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-zoom-phone.svg "Zoom Phone") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Nextiva** [ Customer Support (135) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[ Ease of Use (128) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[ Difficult Configuration (27) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)[ Complexity (25) ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) **Zoom Phone** [ Ease of Use (1227) ](https://www.g2.com/products/zoom-zoom-phone/reviews?filters%5Bsentiment_snippet%5D=2062972&qs=pros-and-cons#reviews)[ Video Conferencing (617) ](https://www.g2.com/products/zoom-zoom-phone/reviews?filters%5Bsentiment_snippet%5D=2061388&qs=pros-and-cons#reviews)[ Limited Features (306) ](https://www.g2.com/products/zoom-zoom-phone/reviews?filters%5Bsentiment_snippet%5D=2061637&qs=pros-and-cons#reviews)[ Zoom Issues (278) ](https://www.g2.com/products/zoom-zoom-phone/reviews?filters%5Bsentiment_snippet%5D=2061835&qs=pros-and-cons#reviews) Integrations **Nextiva** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image") CALLREVU ](https://www.g2.com/products/callrevu/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image") DV Pinnacle ](https://www.g2.com/products/dv-pinnacle/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ View all ](https://www.g2.com/products/nextiva/integrations) **Zoom Phone** Not enough data Screenshots **Nextiva** ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png) **Zoom Phone** ![Zoom Phone screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1646767/4337AE0C-04EB-40EE-AE88-39D6BC928F3A.png) **Ratings** from reviews Meets Requirements **Nextiva** **9.1** /10 Based on 2,938 responses **Zoom Phone** **9.3** /10 Based on 2,165 responses Ease of Use **Nextiva** **8.8** /10 Based on 2,990 responses **Zoom Phone** **9.3** /10 Based on 2,191 responses Ease of Setup **Nextiva** **8.5** /10 Based on 2,279 responses **Zoom Phone** **9.1** /10 Based on 1,193 responses Ease of Admin **Nextiva** **8.6** /10 Based on 2,051 responses **Zoom Phone** **8.9** /10 Based on 1,001 responses Quality of Support **Nextiva** **9.0** /10 Based on 2,922 responses **Zoom Phone** **8.7** /10 Based on 1,808 responses Has the product been a good partner in doing business? **Nextiva** **8.9** /10 Based on 2,031 responses **Zoom Phone** **9.0** /10 Based on 978 responses Product Direction (% positive) **Nextiva** **8.3** /10 Based on 2,793 responses **Zoom Phone** **8.6** /10 Based on 2,046 responses **Features** ratings from reviews Cloud PBX Platforms **9.1** /10 Based on 48 responses **8.7** /10 Based on 66 responses VoIP Providers **8.5** /10 Based on 1,898 responses **8.6** /10 Based on 1,454 responses Contact Center **8.6** /10 Based on 219 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Call Center Infrastructure (CCI) **8.6** /10 Based on 775 responses Not enough data UCaaS Platforms **8.6** /10 Based on 211 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 76.8% Mid-Market(51-1000 emp.) 22.0% Enterprise(\> 1000 emp.) 1.2% Small-Business(50 or fewer emp.) 76.8% Mid-Market(51-1000 emp.) 22.0% Enterprise(\> 1000 emp.) 1.2% Small-Business(50 or fewer emp.) 51.9% Mid-Market(51-1000 emp.) 33.5% Enterprise(\> 1000 emp.) 14.6% Small-Business(50 or fewer emp.) 51.9% Mid-Market(51-1000 emp.) 33.5% Enterprise(\> 1000 emp.) 14.6% **Reviewers' Industry** [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews) Nextiva Hospital & Health Care 6.0% Insurance 5.6% Construction 5.2% Financial Services 4.5% Real Estate 3.9% Other 74.8% [![Zoom Phone](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-zoom-phone.svg "Zoom Phone")](https://www.g2.com/products/zoom-zoom-phone/reviews) Zoom Phone Information Technology and Services 10.9% Computer Software 9.0% Non-Profit Organization Management 5.0% Financial Services 4.9% Marketing and Advertising 4.4% Other 65.8% Alternatives **Nextiva Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) **Zoom Phone Alternatives** ![Quo](https://images.g2crowd.com/uploads/product/hd_favicon/70bd16062452adffe742fd8497a1da46/quo-quo.svg "Quo") [ Quo ](/products/quo-quo/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") [ Dialpad Connect ](/products/dialpad-connect/reviews) ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications") [ Vonage Business Communications ](/products/vonage-business-communications/reviews) ## Nextiva vs Zoom Phone FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Nextiva vs Zoom Phone? Zoom Phone stands out for its higher Ease of Use and Ease of Setup scores, while Nextiva is most frequently praised for its customer support. | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.5/5 (3,622 reviews) | 4.6/5 (2,671 reviews) | | Largest Segment | Small-Business | Small-Business | | Ease of Setup score | 8.4 | 9.1 | | Quality of Support score | 9.0 | 8.7 | | Top Reviewer-Cited Strength | Customer Support (135 all-time mentions) | Ease of Use (1,226 all-time mentions) | ### How do the pricing models of Nextiva and Zoom Phone compare? Zoom Phone is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Nextiva. - **Nextiva:** In recent reviews, several buyers cite concerns about high pricing and contract rigidity, with one reviewer describing the cost as "ridiculous" for basic VoIP features. - **Zoom Phone:** Reviewers highlight cost-effectiveness, especially for international calling and as a cloud-based alternative to traditional phone systems, with positive sentiment around affordability and value. - **Switching-reason:** Recent Nextiva reviewers recommend considering RingCentral or vertical-specific AI solutions for better value and more advanced features. ### What are the best alternatives to Nextiva and Zoom Phone? The top three alternatives to Nextiva and Zoom Phone are 3CX, Aircall, and Quo. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,622 reviews) | Small-Business | Recent reviews cite high pricing and contract rigidity | Customer Support (135 all-time mentions) | | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5 (2,671 reviews) | Small-Business | Reviewers highlight cost-effectiveness and affordability | Ease of Use (1,226 all-time mentions) | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | — | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,645 reviews) | Small-Business | — | — | | [Quo](https://www.g2.com/products/quo-quo/reviews) | 4.7/5 (3,401 reviews) | Small-Business | — | — | ### Which VoIP Providers features should I prioritize when comparing Nextiva and Zoom Phone? Buyers comparing Nextiva and Zoom Phone should prioritize Ease of Use, Integrations, Quality of Support, Reliability, and Pricing Satisfaction. - **Ease of Use:** Nextiva 8.7, Zoom Phone 9.3; 1,226 all-time mentions for Zoom Phone, 46 for Nextiva. - **Integrations:** Zoom Phone: 237 all-time mentions; Nextiva: integrations cited in recent reviews but below publish floor. - **Quality of Support:** Nextiva 9.0, Zoom Phone 8.7; 135 all-time mentions for Nextiva support. - **Reliability:** Nextiva: 90 all-time mentions; Zoom Phone: 594 all-time mentions. - **Pricing Satisfaction:** Recent reviews highlight higher satisfaction with Zoom Phone's pricing, while Nextiva receives negative sentiment on cost and contract terms. ### What are the pros and cons of Nextiva vs Zoom Phone? Nextiva's headline strength is customer support, while Zoom Phone is most praised for ease of use. - **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Helpful (111), Features (49), User Interface (46). - **Nextiva trade-offs:** Recent reviews cite high pricing, contract rigidity, and some complexity in advanced features and reporting tools. - **Zoom Phone strengths:** Ease of Use (1,226 all-time mentions), Video Conferencing (616), Reliability (594), Easy Communication (498), Features (402), Integrations (237). - **Zoom Phone trade-offs:** Reviewers note missing advanced features (202 all-time mentions), occasional call quality issues tied to internet stability, and some complexity in admin settings. ### Is Nextiva or Zoom Phone better for small businesses? Both Nextiva and Zoom Phone are primarily used by small businesses, but Zoom Phone receives higher Ease of Use and Setup scores from small-business reviewers. - **Nextiva:** Largest segment is Small-Business; reviewers highlight strong customer support and reliability, but some express concerns about pricing and contract terms. - **Zoom Phone:** Largest segment is Small-Business; reviewers consistently praise ease of use, easy setup, and cost-effectiveness for small teams. ### Which VoIP Providers platform has better integrations? Zoom Phone is favored for integrations, with more reviewer-cited mentions and higher satisfaction. - **Nextiva:** Integrations with CRM systems and internal tools are cited in recent reviews, but all-time mention counts are below the publish floor. - **Zoom Phone:** 237 all-time mentions for integrations, with specific references to Google Workspace and Salesforce in recent reviews. ### How do Nextiva and Zoom Phone compare on customer support? Nextiva holds a slight advantage in Quality of Support, with a 0.3-point lead over Zoom Phone. - **Nextiva:** Reviewers frequently cite responsive and helpful customer support, with 135 all-time mentions and consistent praise for support team availability and problem resolution. - **Zoom Phone:** Support is generally rated positively, but some reviewers mention inconsistent response times and challenges with contract adjustments. ### Which is easier to implement, Nextiva or Zoom Phone? Zoom Phone is rated higher for Ease of Setup, with a 0.7-point advantage over Nextiva. - **Nextiva:** Reviewers describe setup as straightforward and well-supported, with onboarding staff and guides frequently mentioned, though some note a learning curve for advanced features. - **Zoom Phone:** Reviewers consistently highlight easy and quick setup, simple instructions, and minimal IT involvement, especially for small teams and remote deployments. ### Which product has better Integrations? Zoom Phone is the stronger product for Integrations, with more reviewer-cited mentions and higher satisfaction. - **Nextiva:** Integrations are cited in recent reviews, but all-time mention counts are below the publish floor; no feature differences noted. - **Zoom Phone:** 237 all-time mentions for integrations, with a 9.3 Ease of Use score and frequent references to Google Workspace and Salesforce integrations.