Zoom Virtual Agent Features

Based on 45 Zoom Virtual Agent reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 80 Zoom Virtual Agent reviews.

Enables users to engage with other users to solve common issues. 27 reviewers of Zoom Virtual Agent have provided feedback on this feature.

Based on 30 Zoom Virtual Agent reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences This feature was mentioned in 36 Zoom Virtual Agent reviews.

Based on 44 Zoom Virtual Agent reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 42 Zoom Virtual Agent reviews. Automates some or all operation related tasks

As reported in 44 Zoom Virtual Agent reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 36 Zoom Virtual Agent reviews.

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Checks for grammar errors like misspellings, sentence run-on, etc.

Evaulates emotional tone of words written.

Ensures sentences are formatted properly.

Checks for instances of plagirism.

Evalutes that work has been done within the guildlines of a given writing style (MLA, APA, Chicago, etc.).

Finds and formats citations for works mentioned.

Recommends ideas for topics based on the content written.

Generates sentences, paragraphs, or papers based on sample text or a topic.

Generates a form based on information presented.

Application is available as a standlone product.

Application is available as a plugin used with another document creation product.

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Customize your chat workflows with rules and automations. 34 reviewers of Zoom Virtual Agent have provided feedback on this feature.

As reported in 34 Zoom Virtual Agent reviews. Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 34 Zoom Virtual Agent reviews.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 29 Zoom Virtual Agent reviews.

As reported in 29 Zoom Virtual Agent reviews. Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 33 reviewers of Zoom Virtual Agent have provided feedback on this feature.

As reported in 34 Zoom Virtual Agent reviews. Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 33 Zoom Virtual Agent reviews.

As reported in 23 Zoom Virtual Agent reviews. Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 24 reviewers of Zoom Virtual Agent have provided feedback on this feature.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 27 Zoom Virtual Agent reviews.

Ensures consistent performance, delivering reliable outputs based on user prompts.

Implements stringent measures to protect user data and ensure privacy.

Shows adeptness in comprehending and responding to complex or multi-part queries.

Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Demonstrates a sophisticated understanding of both written and spoken user commands.

Exhibits proficiency in maintaining and utilizing context throughout a conversation.

Offers a high degree of customization to meet individual user or business requirements.

Features robust learning mechanisms, improving responses over time based on past user interactions.

Showcases the ability to recognize, correct, and learn from its own mistakes.

Displays creativity in generating diverse, interesting, and contextually relevant responses.

Produces content that is accurate, factually correct, and relevant to the user's query.

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.

Regularly receives updates that contribute to continuous improvement of the product.

Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Based on 10 Zoom Virtual Agent reviews. Allows users to generate text based on a text prompt.

Based on 10 Zoom Virtual Agent reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Assists in creating and managing meeting agendas, ensuring that discussions stay on track and objectives are met.

Hosts virtual meetings, manages attendee lists, and controls meeting features like screen sharing and recording.

Helps schedule meetings by analyzing participants' calendars and finding suitable time slots for everyone involved. They can also send out meeting invitations and reminders.

Automatically transcribes and summarizes meeting discussions.

Recognizes and transcribes spoken words during meetings, making note of who is speaking and when.

Tracks action items and follow-up tasks, assigning responsibilities to specific participants and sending reminders.

Analyzes the sentiment of meeting participants based on their speech patterns and provides insights into the emotional tone of the meeting.

Adapts to individual preferences and learning from past interactions to provide a more personalized meeting experience.

Creates smart summaries that capture the essential information and insights from a meeting, allowing participants to recall key points, track action items, and have a comprehensive understanding of what transpired during the meeting

Offers real-time language translation, allowing participants who speak different languages to communicate effectively.

Provides real-time transcription of spoken words. This may also include closed-captioning.

Complies with accessibility standards and guidelines, such as the Web Content Accessibility Guidelines (WCAG), to ensure that the tool is accessible to individuals with disabilities.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Makes informed choices based on available data and objectives

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.