What business results does Solvvy deliver?
a.) Cost reduction: Solvvy enables companies to scale support while reducing operating costs and ticket volume.
b.) Always-on: Solvvy works around the clock so customers can get answers even when your team is offline.
c.) Better Customer Experience: We only serve precise answers from your help center, improving customer satisfaction (CSAT) and reducing customer effort (CES).
d.) Higher Agent Productivity: Agents focus less time on repetitive questions and more time on complex cases increasing agent engagement and productivity.