# Zonka Feedback Reviews **Vendor:** Zonka Feedback **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 81 ## About Zonka Feedback Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more. ## Zonka Feedback Pros & Cons **What users like:** - Users value the **exceptional customer support** from Zonka Feedback, highlighting their commitment as a true growth partner. (5 reviews) - Users appreciate the **ease of use** of Zonka Feedback, enabling quick survey creation and smooth functionality. (5 reviews) - Users praise Zonka Feedback for its **easy setup** , allowing quick survey deployment and seamless integration with existing systems. (4 reviews) - Users praise Zonka Feedback for its **quick and responsive support** , particularly highlighting efficient assistance from Prabhav Vatsa. (4 reviews) - Users value the **ease of use and setup** of Zonka Feedback, enhancing customer experience and engagement. (4 reviews) - Data Management (3 reviews) - Feedback Management (3 reviews) - Users praise the **extensive customization options** of Zonka Feedback, enabling tailored solutions for diverse needs. (2 reviews) - Effective (2 reviews) - Navigation Ease (2 reviews) **What users dislike:** - Users face **software instability** with Zonka Feedback, experiencing bugs and confusion in navigation and functionality. (2 reviews) - Users face **call issues** due to the lack of in-house reviews by employees during surveys, impacting usability. (1 reviews) - Users note a **slight learning curve** with automation features, though commendable support helps ease the process. (1 reviews) - Users experience **layout issues** with Zonka Feedback, finding the UI basic and functionality often hard to locate. (1 reviews) - Users experience a **slight learning curve** with advanced features, but the support team helps overcome it quickly. (1 reviews) - Users find Zonka Feedback has a **basic UI with bugs** that complicate usability and navigation within the platform. (1 reviews) - Not Intuitive (1 reviews) - Users experience **poor design** issues, particularly with emoji icons not displaying correctly in Outlook. (1 reviews) - Posting Issues (1 reviews) - Steep Learning Curve (1 reviews) ## Zonka Feedback Reviews ### 1. Zonka Feedback - Intuitive, Customizable, and Seamlessly Integrative **Rating:** 5.0/5.0 stars **Reviewed by:** Colin C. | VP of Patient Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Zonka Feedback?** We like the fact that the system is easy to use in terms of its interface; it's pretty intuitive to design and build surveys. Another thing we really like about the system is that it integrates well with other platforms; we use Zendesk, and Zonka is able to integrate very successfully with it. The AI technology in Zonka is also impressive, particularly the sentiment analysis that you can use to create different rules for surveys. The people at Zonka have been great to work with and very flexible when we mentioned things of concern. They've actually added some different attributes into their system and worked with us to get problems solved in a very proactive and responsive way. We also love the usability flexibility with Zonka, like the ability to design surveys in different ways, customize the survey emails sent out, and have many different options for the types of questions and even the icons that are used for rating scales (et cetera). There's just a lot of design-based options allowing you to get anything you want out of the survey experience. **What do you dislike about Zonka Feedback?** There are some areas where some of the usability features could be tweaked, but typically, these are very small things. For instance, if there are more ways to mass edit rules or triggers that connect to your homegrown CRM software, that would be a very useful thing. Perhaps reporting could be a little bit improved within the actual product itself, but that's a very small quibble and generally their reporting is good and clear. **What problems is Zonka Feedback solving and how is that benefiting you?** We use Zonka Feedback to create engaging, customizable surveys that capture specific feedback on agents and improve patient experience understanding. Its flexibility in delivery, personalization, and integration with our systems solves challenges like limited question options and impersonalized surveys, enhancing our survey effectiveness. ### 2. A Strategic Asset for Client Success and Brand Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Khurram K. **Reviewed Date:** January 23, 2026 **What do you like best about Zonka Feedback?** I like that Zonka Feedback has transitioned from a tactical tool to a strategic asset within our organization. The most impressive aspect is its ability to transform the client experience from a subjective feeling into a measurable KPI, eliminating guesswork. Its flexibility acts as a force multiplier, meaning it doesn't sit in a silo but intersects with our marketing strategy and client success operations. Additionally, the caliber of their professional support is rare; they operate more like a growth partner than a software vendor. Their support team extends as part of our team in the cybersecurity industry, ensuring speed and precision. The initial setup was very easy and straightforward. **What do you dislike about Zonka Feedback?** There is a slight learning curve when diving into the more advanced automation and custom reporting features, but their support team is excellent in bridging that gap quickly. **What problems is Zonka Feedback solving and how is that benefiting you?** I use Zonka Feedback to gain customer insights on project delivery and understand resource feedback. It eliminates guesswork by transforming experiences into measurable KPIs and enhances flexibility, allowing it to integrate with our marketing strategies. ### 3. New survey tool **Rating:** 4.0/5.0 stars **Reviewed by:** Jainam S. | Manager - Customer Centricity , Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Zonka Feedback?** They have added a bunch of new features and updates themselves, massive improvements, and achieved a lot of compliance accreditations as well **What do you dislike about Zonka Feedback?** In the past 2 years, I have seen Zonka update and evolve in terms of product features and overall platform **What problems is Zonka Feedback solving and how is that benefiting you?** Just like any other survey tool its a basic tool to use for feedback analytics and management ### 4. The Perfect One Stop Shop for all Things Reviews and Data Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Leon D. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Zonka Feedback?** The ease of setting up, deploying and reviewing the pulse of our firm with the client feedback. The Salesforce integration is absolutely amazing, I wish other vendors would do the same. The support that they offer is white gloved and they are always listening to see what kind of new features you want and actually roll ou the features you've suggested. Very easy to use and setup. **What do you dislike about Zonka Feedback?** The inability to have "in-house" reviews done by an employee doing the survey over a call. **What problems is Zonka Feedback solving and how is that benefiting you?** Getting feedback from clients often throughout their journey in the system. Giving that feedback to the employees, both good and bad. Fixing problems before they come up next time. ### 5. Zonka is my best survey plug **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel A. | Service Desk Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Zonka Feedback?** Surveys go out promptly and with accuracy. Responses are also swift and detailed. This alllows me to do effective follow ups on negative responses. I am also able to report accurately on all responses achieved and measure CSAT rate before and after follow ups. Extarction of responses is also quick and easy. **What do you dislike about Zonka Feedback?** Sometimes the emoji icons fail to show properly on outlook **What problems is Zonka Feedback solving and how is that benefiting you?** Zonka is enabling us to meet our XLA targets. We are able to track all negative feedbacks on the services we offer and follow through until customer satisafction is acheived and value is attained. This increased the trust our customers have in us to ensure we meet SLA targets. Postive feedbacks also enables us to know the resolvers who are performing well and striving to meet their KPIs. All in all, a warm and refreshing experience has been achieved on both reoslver and user sides. ### 6. Improved Customer Satisfaction Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Rajat G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Zonka Feedback?** Zonka Feedback has been a fantastic addition to our retail business. We use it to collect customer feedback at checkout and post-purchase via SMS surveys. The real-time dashboard gives us valuable insights into what customers love and where we need to improve. Since implementing the platform, we’ve seen an improvement in our customer experience and retention rates. The NPS tracking has been particularly useful in understanding brand loyalty. **What do you dislike about Zonka Feedback?** So far, we haven't come across with any downside of the product capability! **What problems is Zonka Feedback solving and how is that benefiting you?** Understanding customer satisfaction used to be a challenge for us. We had limited data on what was working well and what needed improvement. Zonka Feedback’s structured surveys and analytics have made it easy to track trends, improve service quality, and increase customer retention. ### 7. Best customer survey solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed S. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Zonka Feedback?** Zonka is fully customizable for any requirement. Very impressed by how they have developed and integrated the platform for all our requirements. System is excellent, easy to navigate and very interactive. Their support is also very good. **What do you dislike about Zonka Feedback?** Haven't faced any difficult so far. they are always ready to help. **What problems is Zonka Feedback solving and how is that benefiting you?** with the help of Zonka, we are improving agent quality, overall customer experience, close looping, getting insights on what customer needs are which help with setting strategic goals. ### 8. Amazing software to get real time customer feedback and close feedback loop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Zonka Feedback?** Hands down the best feedback software. I have used different tools while working in my previous organizations and this one is clearly the best out there. Super easy to set up, amazing value for money, the support is enterprise-level no matter which plan you are on. Some things I love. 1. Easy amazing survey builder 2. Closing the feedback loop - not a lot of tools have done this in depth. 3. Great reports - I have scheduled most which makes it really smooth **What do you dislike about Zonka Feedback?** There isn't much to not like in Zonka Feedback. Works for me till now. **What problems is Zonka Feedback solving and how is that benefiting you?** I have used the platform for customer feedback, client experience and research. ### 9. the best platform to conduct surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Tal M. | Site Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Zonka Feedback?** the best platform to conduct surveys i have used so far. the best thing is the quick respond of the support, and especially Prabhav Vatsa that was, and still is highly available for every question, and is very pleasant to work with. **What do you dislike about Zonka Feedback?** got to say, as more i know about this platform, the more i get the understanding it can basically do anything. **What problems is Zonka Feedback solving and how is that benefiting you?** the ability to asses you KPI's with your primary costumers. ### 10. Great for basic CSAT gathering, has a long way to go for functionality **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Zonka Feedback?** Zonka is great for being able to stand up surveys very quickly and to adjust as needed **What do you dislike about Zonka Feedback?** Zonka's UI is pretty basic and has a lot of bugginess within the platform. Things can be hard to find within the tool, and functionality exists in areas that I wouldn't necessarily expect it to be. Documentation for their product is fundamental and naming conventions of many features/selections is very confusing. **What problems is Zonka Feedback solving and how is that benefiting you?** We currently user Zonka to gather feedback from our visitors and customers about our products. It's providing a decent amount of insight when it's working as intended. ### 11. Zonka, the survey experts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Zonka Feedback?** this platform has allowed us to easily create surveys without hassle, its easy to use and user friendly, also the existing templates are highly customizable, requiring little to no assistance **What do you dislike about Zonka Feedback?** the team have integrations available, however this pool is too small with many software not currently available to allow integrations **What problems is Zonka Feedback solving and how is that benefiting you?** Zonka has allowed us easily collate and collect user sentiments, as a service industry this has greatly helped us improve our way of delivering quality service with improved results ### 12. Great tool Survey gathering. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Zonka Feedback?** Zonka has all the functionality I needed and easy out of the box integrations with the largest tools you might use it in combination with. The surveys look nice, they are easy to set up and distribute. Implementation into existing systems (zendesk and twillio) was a breeze. The team behind Zonka is also very caring and quick to repsond. We use this as our main Csat gathering tool and have collected thousands of responses. Zonka is also cheaper than most of their comparable competitors **What do you dislike about Zonka Feedback?** I have no dislikes about Zonka worth mentioning. **What problems is Zonka Feedback solving and how is that benefiting you?** We are using Zonka to measure C-sat, drive app ratings, check resolution rate and check company performance ### 13. Great product with many feauters and perfect customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Mateusz P. | Expert Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Zonka Feedback?** Zonka Feedback has significantly enhanced our customer engagement strategy. Its user-friendly interface simplifies the process of collecting and analyzing feedback, offering a wide array of customizable survey options that perfectly align with our brand's identity and goals. Pretty easy for any form of integration (we are using our Twilio account and have integration with Freshdesk for automatic surveys). Additionally, the customer support team at Zonka is exemplary. Their prompt assistance and willingness to guide us through any queries or customization needs have been commendable. **What do you dislike about Zonka Feedback?** For now it's hard to say because we have access to everything that we want. There is a small problem with designing own survey - but we will se if the customer service will help with that. **What problems is Zonka Feedback solving and how is that benefiting you?** We've searched for a complex tool for surveys and now we have everything. We can easily make any type of surveys that we want (for us - most importand part was a possibility for sms surveys). ### 14. Zonka a great survey tool and amazing customer service support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zonka Feedback?** What I like the most about Zonka is that you can create as many surveys as you want, and distribute them offline, via email, SMS and integration with Zendesk. The support is amazing, Zonka made some personalised changes for our business needs. When you have a question Zonka's support team is there to help you if they do not know the answer straight away they will answer you within 1 day. **What do you dislike about Zonka Feedback?** At this moment I cannot mention anything I dislike from Zonka. **What problems is Zonka Feedback solving and how is that benefiting you?** Using Zonka allows us to understand our member's need and achieve world-class support ### 15. Easy survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Amal H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Zonka Feedback?** It's very easy to start with the tool, even without any training. **What do you dislike about Zonka Feedback?** I'd sometimes wish more flexibility and options when designing my survey **What problems is Zonka Feedback solving and how is that benefiting you?** getting feedback from our users in order to understand how we can improve our failry new and disruptive solution. ### 16. Easy to use survey platform with multiple options to administer surveys! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zonka Feedback?** User Friendly, Ease of Administration of surveys **What do you dislike about Zonka Feedback?** Expensive in comparison to other products available in the market. Limited user licenses per subscription. **What problems is Zonka Feedback solving and how is that benefiting you?** Zonka helps in collating student feedback regarding lessons conducted, lecturers, Admin staff and the course evaluation. This enables the school to analyse and work on continual improvements. ### 17. Great Service. Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Zonka Feedback?** I enjoy the level of customization they are willing to explore for the sake of our discerning clients. I also enjoy their level of support and collaboration and availability **What do you dislike about Zonka Feedback?** SOMETIMES NOT AS ROBUST AS WHAT CLIENTS WOULD PREFER **What problems is Zonka Feedback solving and how is that benefiting you?** Visitor feedback ### 18. Great product with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Toby E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Zonka Feedback?** The product is easy to use and clean. Templates are great and the white-label feature is really good for enterprise products **What do you dislike about Zonka Feedback?** It's a little more expensive than comparable tools **What problems is Zonka Feedback solving and how is that benefiting you?** Helps us gather net promoter scores from our users and customers ### 19. Easy to use platform with great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Zonka Feedback?** The platform is easy to use. The functionality of having the survey be taken offline in Kiosk mode is very helpful for those of us that work in remote locations without access to steady internet. Their customer service is great. I had a minor issue where I deleted an account owner, and needed help restoring the account and get access to billing. The chat functionality on their website worked well, and I had consistent help from one of their customer service representatives. Overall, recommend the product! **What do you dislike about Zonka Feedback?** An admin user should not have the ability to delete an account owner- but otherwise no specific complaints. Wish there were more device logins possible, but its easy enough to delete device logins. **What problems is Zonka Feedback solving and how is that benefiting you?** taking offline surveys ### 20. Amazing Value for Money Proposition **Rating:** 4.5/5.0 stars **Reviewed by:** Mangesh S. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Zonka Feedback?** There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey. The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized. **What do you dislike about Zonka Feedback?** Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep! **Recommendations to others considering Zonka Feedback:** One of the best survey tools out there. Comprehensive and value for money. **What problems is Zonka Feedback solving and how is that benefiting you?** Currently, we are not facing any challenges. The benefits offered by Zonca are immense. All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product. It is easy to use, and the value proposition is fantastic. ### 21. It makes it easy to monitor your work team's engagement. **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Carlos C. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about Zonka Feedback?** The versatility and use cases, mainly. Additionally, it has a super cool UX for those who complete the surveys. I use it to gauge the mood within my team and it works super well for me. **What do you dislike about Zonka Feedback?** I cannot share the results with the managers who report to me because when they log into the platform, they have access to all the others. This prevents me from managing the confidentiality of the information. **Recommendations to others considering Zonka Feedback:** It is a super versatile tool and although it is focused on customer or employee experience, there are a number of use cases where you can use it. Again, consider that it can only have one administrator who manages real-time analytics (this is what lowers its points). **What problems is Zonka Feedback solving and how is that benefiting you?** For the moment, I am using it to measure the engagement of my work teams and identify opportunities for improvement. ### 22. A complete solution for feedback management **Rating:** 4.0/5.0 stars **Reviewed by:** Mukul D. | Lead - Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Zonka Feedback?** The support team of Zonka and feature to embedded the question in any email template **What do you dislike about Zonka Feedback?** Lesser control on response submission on survey **What problems is Zonka Feedback solving and how is that benefiting you?** Zonka provides an end to end feedback capturing solution. It helps me understand my customers better ### 23. Excellent Tool for gathering any kind of feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Samir S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2021 **What do you like best about Zonka Feedback?** Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform. The amount of features available on this platform is tremendous and they have covered a lot of ground in making sure that they can cater to the requirements of different industries. Overall, an excellent tool to have in your toolbox! **What do you dislike about Zonka Feedback?** A few of the things I miss on the platform: - Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically) - An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions) **What problems is Zonka Feedback solving and how is that benefiting you?** I have been using Zonka Feedback primarily for operation support which includes everything from employee feedback to quality assurance for our services. The primary benefit we realized were: - Excellent analytics and reports right out of the box - Extremely quick and easy survey builder ### 24. Really great and versatile feedback tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle C. | Associate Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about Zonka Feedback?** - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Customizable backgrounds (though a little limited) - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want - Integrates with Slack **What do you dislike about Zonka Feedback?** - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for use with Mailchimp or th link, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking **Recommendations to others considering Zonka Feedback:** Definitely give Zonka a try if you're looking for a fully customizable survey solution. This is a user friendly app that works through a dedicated site and through a mobile app. **What problems is Zonka Feedback solving and how is that benefiting you?** I needed to get feedback from clients in a convenient yet professional way and Zonka allows me to do that easily both through my personal domain, or through their app on my iPad. This is just a clean app that is easy to use and affordable for my needs. ### 25. The only feedback tool you will ever need! **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya S. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Zonka Feedback?** I really like how everything is logically organised in regard to the UI, the platform can handle a lot and offers a lot of options, still manages to make it easy for the user to navigate and quickly set up a survey/feedback form. Multiple templates allow for question ideas and if you are not happy, it is editable so you can customise what you want to ask your clients, plus also change colors and design. The one thing that I love about it is, the direct SMS sending option. I can distribute the survey via SMS without any hassles and use of any third-party software or automation. I can also schedule the SMS. I think it is a good platform for surveys. It also offers analytics, which makes it very convenient to analyse all the data and make it useful! **What do you dislike about Zonka Feedback?** One thing that I don't like is the UX, which needs a little modernisation, and I think the platform gets a little slow sometimes. Other than that it is solid! **Recommendations to others considering Zonka Feedback:** I think if there is a feedback tool that was made to be a feedback tool, it is this one. There are similar ones that do a lot of things but Zonka does one thing and does it really well. If you need a tool for feedback, don't look here and there you will be wasting your time, try this out first and you won't have to try another one. The best part for me is SMS inclusions, earlier I had to integrate my feedback tool with other tools to send SMS which is tiresome and expensive, with Zonka its easy and inbuilt. It does a lot of complex things but still easy to understand, thanks to how well everything is logically organised in the user interface. In addition, this is the only tool I know of that offers Offline Feedback... you saw that right! offline feedback, which can be placed at your physical locations and start collecting feedback from your store visitors. Definitely check it out if you need or will ever need a proper feedback/survey tool. **What problems is Zonka Feedback solving and how is that benefiting you?** Sending quick feedback forms to clients was always something I wanted to implement in my business and Zonka made it very easy for me to accomplish this. Now I am able to send survey emails right within the platform and for clients that prefer SMS, I send it via the platform as well. It has made my workflow so much easier. Getting feedback is so important for my business. And the platform offers me to quickly analysis the data as well. So I know what I need to improve on! ### 26. Great feedback and survey platform. Suitable even for hybrid or traditional businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Julien (Jun Yan) T. | Industrial Relations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2021 **What do you like best about Zonka Feedback?** Many things! Zonka has a modern interface on both the backend and customer-facing form. The survey builder is easy to use and has many pre-made templates. There are many options to distribute the survey, including offline (device kiosk) mode. This makes it a great tool not just for internet businesses but also for brick and mortar / traditional businesses. If you have several physical locations, Zonka even has location reporting (with appropriate plan subscription). White label domain is supported and the set up was very easy and straightforward. You can even export the email template to be used with popular email marketing platforms such as Salesforce, SendGrid, Hubspot and Campaign Monitor. **What do you dislike about Zonka Feedback?** Perhaps the feedback interface (in customer view) is not as "fun" as say TypeForm but it runs it close. If the language option had a way to auto translate from english to the other option, that would be even better. **Recommendations to others considering Zonka Feedback:** If you are running a traditional or hybrid business, look no further to use this as your survey platform. Online businesses would also benefit tremendously from it's comprehensive features. **What problems is Zonka Feedback solving and how is that benefiting you?** I was searching for an omnichannel way to collect feedback. Some of my customers are not tech-savvy and don't even have an email. With Zonka Feedback, surveys can be collected via SMS or at physical touchpoints too. ### 27. Just Purchased **Rating:** 5.0/5.0 stars **Reviewed by:** Jasurbek D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2021 **What do you like best about Zonka Feedback?** Zonka Feedback has been highly rated in the market for a long time. You can quickly customize a survey to suit your needs using the available templates. Compared to another software with similar features, "Qwary" I'm very impressed with Zonka feedback. I was able to replace the software I was using with Zonka easily. It integrates well with Zapier, and looking forward to trying to send a survey via SMS. Benefits save time. Plenty of pre-made templates to get started. Integration with other apps White labiling AI-enabled survey and report generation tool. It enables you to understand your market, customers, and employees with simple questions and straight answers. Support is awesome. **What do you dislike about Zonka Feedback?** Still growing does not include integrated translation and working in other languages ​​besides English Operating only in the USA **What problems is Zonka Feedback solving and how is that benefiting you?** What benefits have you realized? Plenty of pre-made templates to get started. Integration with other apps White labiling AI-enabled survey and report generation tool. It enables you to understand your market, customers, and employees with simple questions and straight answers. ### 28. Simple, effective, complete, a must have for any consultant **Rating:** 4.5/5.0 stars **Reviewed by:** Matteo M. | Founder | Executive & Leadership Coach | Trainer | Team Facilitator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2021 **What do you like best about Zonka Feedback?** The options for sending surveys and how to respond: flexibility and completeness so as to be able to satisfy an intergenerational audience used to using different devices.The ability to respond to offline surveys. The ease and immediacy of use and the presence of tutorials that guide you step by step making it quick to learn and use Zonka. The presence of ready-to-use templates. The speed and simplicity with which you can create a survey and share it. The ability to collect responses anonymously or not and to select which data to collect. The presence of various types of reports and statistics and ways of observing the responses and organizing them according to your needs. Integrations with third-party elements: Slack, google sheet, etc. **What do you dislike about Zonka Feedback?** The plan I am using does not include integrated translation and working in other languages ​​besides English this would have been an added value. It can be easily bypassed by translating what is needed even if that means a little more wasted time that I could have saved. **Recommendations to others considering Zonka Feedback:** I believe in Zonka and I can only recommend it but testing a product is always the best way to understand if it's for you. Zonka allows you to do it for free and I think it is an opportunity to be exploited. **What problems is Zonka Feedback solving and how is that benefiting you?** I solved a desire that was becoming more and more urgent: to collect feedback from my clients in writing so as to have data on the effectiveness of my work, avoiding relying only on answers at the end of the session. I have a complete tool with which to collect 360 feedback with customers who request it, create questionnaires when I work with teams, do surveys for future services / products and during live and online training. ### 29. One of the best feedback tool and all in one tool for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Rabindra J. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Zonka Feedback?** I’ve been using Zonka Feedback for our company, and it’s made it easy to survey customers and collect their sentiment, opinions, and feedback. I really like that I can create surveys that match our branding and that it’s easy to integrate into my website. It has a great deal of flexibility, too! I’m able to make changes to the template, to the color scheme, to the questions, and to the distribution method. Zonka Feedback has helped me make my customers happier. **What do you dislike about Zonka Feedback?** I wish the documentation could be bettter and covered all topic. I had few hiccups during feedback sms api setup but team helped me. **What problems is Zonka Feedback solving and how is that benefiting you?** With Zonka Feedback, I can create and distribute surveys to your customers and measure their satisfaction and build a feedback loop to improve your business. This survey tool is easy and fast and is a great way to get feedback and improve your business and products. ### 30. Nice design in Zonka Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | Video Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Zonka Feedback?** There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. **What do you dislike about Zonka Feedback?** I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback. **Recommendations to others considering Zonka Feedback:** Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system. **What problems is Zonka Feedback solving and how is that benefiting you?** Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate. ### 31. Best Feedback Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2021 **What do you like best about Zonka Feedback?** The survey editor was straightforward to use to create your surveys. The prebuilt templates cover most of the items needed by small business like ours. **What do you dislike about Zonka Feedback?** You can only be able to collect one first/second name and phone number per survey. Not too sure if this is compliance but would be best if we could be able to ask for the names and number at least twice. **Recommendations to others considering Zonka Feedback:** Give Zonka a try. You'll be pleasantly surprised. You can easily create CSAT surveys for your business and close the loop on the feedback from the surveys. **What problems is Zonka Feedback solving and how is that benefiting you?** Customer feedback. Previously we had to do long calls with the clients and find out what they liked and disliked and how we could improve. With Zonka, we are now able to ask for those details effortlessly and much more. ### 32. Zonka, you're very good! **Rating:** 4.5/5.0 stars **Reviewed by:** Daria K. | L&D specialist, psychologist and trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2021 **What do you like best about Zonka Feedback?** (big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat. **What do you dislike about Zonka Feedback?** (small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question. **Recommendations to others considering Zonka Feedback:** Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka! **What problems is Zonka Feedback solving and how is that benefiting you?** Zonka Feedback is a great tool. If I can be honest I don't need all features which it is included (currently only web surveys to my science research) but even only for that, it is super cool! ### 33. Great survey platform **Rating:** 5.0/5.0 stars **Reviewed by:** Omar H. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2021 **What do you like best about Zonka Feedback?** After looking into the Zonka, I believe there is too much potential. Our team was looking for a similar platform in the past months and we were happy to come across Zonka. I personally like the Whitelabel features, and the different multichannel touchpoints based on the application. I am yet to discover the different integration but in principle having Zapier and Google Sheets allows our team to readily bring Zonka into our toolkit. We are deploying in the following weeks an internal satisfaction survey for one of our clients. We will run it through Zonka and will share our thoughts based on our first experience. **What do you dislike about Zonka Feedback?** In some cases the text looks shifted with respect to the design of the question. **Recommendations to others considering Zonka Feedback:** Consider all the integrations in Zonka. **What problems is Zonka Feedback solving and how is that benefiting you?** Online surveys are easier to implement and monitor in real time. ### 34. Very good tool for surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Vivir en Malta T. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Zonka Feedback?** Its price is very good and its connection with HubSpot allows us to have everything centralized in our CRM. **What do you dislike about Zonka Feedback?** I think the design can be improved a bit, but it's something that will surely get better over time. **What problems is Zonka Feedback solving and how is that benefiting you?** We can know the degree of satisfaction of our customers. ### 35. I am loving Zonka!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Zonka Feedback?** I bought Zonka some weeks ago and I am loving it. I have prepared a large-scale study with the help of Zonka. It has been a swift experience and I can see many other use cases that I will be able to put in place with the help of Zonka. Contrary to other tools, the analytics is included in the membership and it excellent. I can only recommend this to other folks! **What do you dislike about Zonka Feedback?** I would like to have the capability to modify the font (use bold, italics, etc) on the screens inside the survey **What problems is Zonka Feedback solving and how is that benefiting you?** I do not have any problem. Benefits are huge. I can use this in large-scale studies and in regular customer/ employee feedback pulse surveys. It's easy to use and analytics are great ### 36. Solid as a Rock!! **Rating:** 5.0/5.0 stars **Reviewed by:** Larry W. | President, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2021 **What do you like best about Zonka Feedback?** The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zona They Will Help you Get The Ball Rolling And converting Data into Profits!! **What do you dislike about Zonka Feedback?** They have a nice selection nearly I counted nearly 100 templets but More is always welcomed and More 3rd party and CRM and email marketing Integration More **Recommendations to others considering Zonka Feedback:** Feedback is very important, theses days for than ever I can honestly say this is a powerhouse of software and very fairly Priced A monthly or yearlyly subscription will pay for its self so quickly I love this App **What problems is Zonka Feedback solving and how is that benefiting you?** Getting Ket Data And MNetrics to Meet out clients Goals ### 37. A flexible package for various use cases **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Zonka Feedback?** I've been searching for a survey tool that not only functions well but looks great too. While there are many tools out there, it's hard to find one that does both. The quality of the out-of-the-box design templates is high, although there are also options to create your own, which is a must for me. I need to use it more to explore the full depth of what it can do but loving it so far. Lots of improvements on the roadmap too. I am liking that the company has been around for more than a year as well. It makes for a better-developed, well-rounded product. **What do you dislike about Zonka Feedback?** Being a pro-designer, I was not too fond of the company logo. First impressions made me think it was cheap and led me to believe the design of the app templates might be the same—but I was pleasantly surprised. Thankfully the rest of the app is clean and well designed. **What problems is Zonka Feedback solving and how is that benefiting you?** I can see many use cases for Zonka. I often need to prepare things for trade shows and customer feedback, but I'm also hoping to use the logic jumps to create quizzes with variable results. ### 38. Zonka Feedback - a great helper in communication with participants and graduates of my courses **Rating:** 5.0/5.0 stars **Reviewed by:** Maroš O. | I am the owner, author of courses and lecturer in one person :-), Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2021 **What do you like best about Zonka Feedback?** The surveys load quickly on the site, and I have many options for where to place them. I also highly appreciate the fact that ZONKA displays special characters used in my language (Slovak) without any problems. **What do you dislike about Zonka Feedback?** It may be a geographic location (Slovakia), but when I want to see any item, I first see a blank page. I have to confirm Enter again and only then will the item open for me. **Recommendations to others considering Zonka Feedback:** Zonka Feedback I'll use very often. I RECOMEND **What problems is Zonka Feedback solving and how is that benefiting you?** So far, I have asked my customers for feedback by e-mail. I received very little feedback. I tried it with Zonka Feedback and I don't understand, but customers suddenly have no problem and send their answers. ### 39. Zonka is an AMAZING CX measuring tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Lee G. | Epic Online Services - Senior Program Manager, Customer & Partner Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Zonka Feedback?** I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities. I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price. I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful! **What do you dislike about Zonka Feedback?** There have been no issues adopting or major features missing. **What problems is Zonka Feedback solving and how is that benefiting you?** Being able to measure customer experience within the context of the software they are using. Then the ability to follow-up with detractors to drive better CX. ### 40. Great feedback system with high potentials **Rating:** 4.0/5.0 stars **Reviewed by:** Wora P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2021 **What do you like best about Zonka Feedback?** - A powerful survey form builder in a simple UX. - The rule-based custom alerts help you get survey alerts from your correspondents. - The native integrations with other apps/services such as MailChimp, Google Sheet, Airtable, etc. Which is great than depends on the 3rd party integrators like Zapier. - Zapier is supported if we need more integrations. - I wish they support Integrately.com (A Zapier alternative) **What do you dislike about Zonka Feedback?** - The overall User Interface can be improved to be better designed. It is not beautiful yet, but it just works. (It's a personal preference) **What problems is Zonka Feedback solving and how is that benefiting you?** Customer feedback and engagement system are a bit crucial. So we need a powerful survey system to address it. ### 41. Zonka is all about Feedback and Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Zonka Feedback?** Zonka provides a clear start point to gather information and feedback whether you're a new company or a company that been around for a while. One of the key things that Zonka does is allow you to get to the meat of what you're looking for as it relates to data and information gathering. As you make your way around the dashboard the ease of use really stands out. **What do you dislike about Zonka Feedback?** It's tier based, so you will miss out on some things due to that, but overall the investment is definitely worth it as you will begin to see immediate returns on your information and feedback goals. **What problems is Zonka Feedback solving and how is that benefiting you?** Znka helps our organization to gather data that is specific to certain clients' problems. As we all know the ability to solve a client's problem is the key to success. One of the key benefits we've realized is related to data; the data collection is very specific and allows segmenting and then taking action on the results. ### 42. Great Start and a Bright Future **Rating:** 4.5/5.0 stars **Reviewed by:** Alex M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Zonka Feedback?** I consider reputation management vital to the growth of my business. Zonka already provides a very robust platform, but after speaking with Sonika about what is on their roadmap (explanation below), it was a must-purchase for me. It took me less than 5 minutes to create a beautiful email survey that I could send to my customers. I've used survey builders in the past that are clunky and don't allow me to send something that's genuinely on-brand. Zonka's customization is fantastic. From logos, colors, and fonts, Zonka enables me to send something that aligns with my brand image. **What do you dislike about Zonka Feedback?** *EDIT: The text below is from my first time using Zonka. Since then, they have deployed conditional redirecting from the platform. My interest in this product stemmed from one idea: Conditional Redirect. I spoke with Sonika from Zonka and she assured me this is already on their roadmap and the logical evolution of the product. This means that if a customer responded well to your survey, that Zonka would redirect them to leave a good review on the site of your choice (Google, Trust Pilot, etc.). While this is not yet a feature, I am very excited about the possibilities of Zonka in the future. **What problems is Zonka Feedback solving and how is that benefiting you?** Prior to Zonka, I was having a difficult time automating my reputation management. Zonka has helped me with this by sending emails and texts to my clients. ### 43. Feedback beast! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2021 **What do you like best about Zonka Feedback?** What caught my eye initially was the companies using Zonka Feedback. If it's good enough for some of these monster companies, it's good enough for me! The attention to detail at every level is amazing and the ability to get feedback from customers offline is super handy. The ability to track and measure results with responses and reports makes this tool even better. The response inbox for all your surveys makes managing feedback really easy. Customer service seems to be A1 and the roadmap looks very promising. Full stack here for me and looks like a keeper. Hope I'm right. **What do you dislike about Zonka Feedback?** Zonka Feedback has so many features. I'm going to get addicted. **What problems is Zonka Feedback solving and how is that benefiting you?** Collecting feedback on behalf of clients is time consuming and other tools I have used in the past don'y quite hit the mark. Zonka Feedback has done all the heavy lifting for me. ### 44. An excellent surveying tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Zonka Feedback?** I need to gather tons of feedback in the workshops I do, and Zonka provided me with a great solution to collect data in an easy and powerful way. The tool has templates, survey logic, and a lot more of useful features to maximize the data collected. **What do you dislike about Zonka Feedback?** The tool has a lot of potential and the roadmap looks great. Also, the setup took some time, and the UX can improve a bit. **What problems is Zonka Feedback solving and how is that benefiting you?** I'm saving a lot of time and being able to maximize the data from my customers. ### 45. Finally! A beautiful and effective survey tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole G. | Founfer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Zonka Feedback?** I love how easy it is to use Zonka. I have been looking for a survey/review product for several aspects of my business, and this does it all. Not only are the surveys beautiful and easy to make, but I LOVE the SMS option as well. I also plan to offer this service to my customers, which will allow me to increase my revenue. **What do you dislike about Zonka Feedback?** So far there is nothing that I dislike about Zonka. It has all been better than expected. **What problems is Zonka Feedback solving and how is that benefiting you?** I have been using Zonka for several things: 1. Customer satisfaction 2. Customer support feedback 3. Podcast guest feedback 4. Onboarding feedback ### 46. Feedback for a GREAT app for collecting feedbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Hoang P. | Director, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Zonka Feedback?** Zonka Feedback makes it extremely easy and convenient to create a survey, collect customer feedbacks. It only take me a few minutes to create a great-looking survey. And another few minutes for designing a form to collect feedback about customer experiences of my website. Thanks a lot to the convenient templates (very rich and powerful) that Zonka offer. Zonka also give a mock-up of Ipad version on how the survey will appear, which is quite neat for visualizing how online and offline feedback will appear to customers. I also like that I can collect feedbacks from multi-channels, web, SMS, offline, e-mail, app etc. It is one of the best in the niche of surveys and customer experience feedback, for my impression. Zonka is not general, it is a very specific segmental customer survey focused. And it does the job well. **What do you dislike about Zonka Feedback?** I think Zonka can develop and expand further into other niches, with the solid background it is having now. For example, quizzes, virals, giveaways etc. I also hope that there would be more devices to be offered for offline survey per one account. The current 4 devices for Professional Plan is Ok but I would be hopeful for more to be more helpful. **What problems is Zonka Feedback solving and how is that benefiting you?** I have been looking for a neat and effective solution for the surveys, which include both offline and online. Certainly online is the most common (and most convenient and cheapest) option. However, it would be handy to have tools that can also do offline. I have tons of app that can do online. But with Zonka, I can also do offline, and this is rare. Zonka really helps me with that when I need, and I found myself needing this when I have Zonka now. ### 47. Easy to use and very useful software **Rating:** 5.0/5.0 stars **Reviewed by:** Marina L. | Marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Zonka Feedback?** Templates are elegant, and it was easy to use on our website. Limits of SMS are generous **What do you dislike about Zonka Feedback?** UX could be improved maybe. There are many functionalities to explore, it might be confusing sometimes. **What problems is Zonka Feedback solving and how is that benefiting you?** As it says, we can now have good feedback from our users. It's very useful for a startup like us ### 48. Looks good, but their support is not so good. **Rating:** 0.5/5.0 stars **Reviewed by:** Eric A. | Co-Founder & CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2021 **What do you like best about Zonka Feedback?** The ease of use and then flexibility of the survey creator **What do you dislike about Zonka Feedback?** The interface could look more modern, but to be honest it works perfectly right now **What problems is Zonka Feedback solving and how is that benefiting you?** Getting feedback from customers. ### 49. One of the best surveying tools **Rating:** 5.0/5.0 stars **Reviewed by:** Nghia N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Zonka Feedback?** The platform is good to use and the interface is super intuitive **What do you dislike about Zonka Feedback?** I wish the design of published survey forms are more polished and better design with more templates in future.. **What problems is Zonka Feedback solving and how is that benefiting you?** Zonka definitely won my heart as the most versatile survey apps, just image you can conduct surveys fr all facets of your biz, community, NGO projects both online and offline via multiple channels - Email, Weblink, QR Codes, SMS .... ### 50. Great Feedback Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Todd T. | Chief Steward, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2021 **What do you like best about Zonka Feedback?** Zonka is incredibly easy to use - I created my first survey and had it deployed in minutes. The feature set and customizations available make this one powerful survey and feedback solution. **What do you dislike about Zonka Feedback?** This isn't really a dislike - but was the least smooth part of the setup for me. It takes a little work to get the integrations setup and there is a little learning curve for deploying surveys - at least for me there was, but that's really not a negative of the software at all. **What problems is Zonka Feedback solving and how is that benefiting you?** Zonka enables us to gather valuable UX data quickly, which enables us to respond and adapt very quickly to customer needs and expectations. ## Zonka Feedback Discussions - [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs) - [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback) - [What is zonka?](https://www.g2.com/discussions/what-is-zonka) - [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system) - [What are the best features that a newbie would not think to use? (Provide links please.)](https://www.g2.com/discussions/what-are-the-best-features-that-a-newbie-would-not-think-to-use-provide-links-please) - 1 upvote - [View Zonka Feedback pricing details and edition comparison](https://www.g2.com/products/zonka-feedback/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A30%3A56+-0500&secure%5Bsession_id%5D=c5959f9d-7baf-4391-bbd8-f0b13b48fcd7&secure%5Btoken%5D=2b7e44ee9e694519b4b53174aa4f2698d30183280721a914a538a45c3de9ce1b&format=llm_user) ## Zonka Feedback Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Zonka Feedback Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Zonka Feedback Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,012 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,171 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews)