# Zonka Feedback Reviews
**Vendor:** Zonka Feedback  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 81
## About Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.



## Zonka Feedback Pros & Cons
**What users like:**

- Users highlight the **exceptional customer support** from Zonka Feedback, feeling like true partners in their journey. (5 reviews)
- Users highlight the **quick and responsive support** from Zonka Feedback, significantly enhancing their survey experience. (4 reviews)
- Users love the **exceptional support and user-friendly setup** of Zonka Feedback, enhancing customer experience and retention. (4 reviews)
- Data Management (3 reviews)
- Users appreciate the **ease of use** of Zonka Feedback, finding setup and survey creation straightforward and efficient. (3 reviews)
- Users love the **easy setup** of Zonka Feedback, allowing quick and seamless deployment for impactful feedback collection. (3 reviews)
- Users praise the **extensive customization options** of Zonka Feedback, enabling tailored solutions for diverse needs. (2 reviews)
- Feedback Management (2 reviews)
- Navigation Ease (2 reviews)
- Review Improvement (2 reviews)

**What users dislike:**

- Users experience **software instability** with Zonka Feedback, facing bugs and confusing functionality within the platform. (2 reviews)
- Users face challenges with **call issues** , particularly the lack of in-house reviews during surveys, impacting effectiveness. (1 reviews)
- Users experience a **learning curve** with advanced features, though the support team helps resolve issues efficiently. (1 reviews)
- Users encounter **layout issues** with Zonka Feedback, finding the UI basic and navigation challenging due to bugs. (1 reviews)
- Users note a **slight learning curve** with advanced features, but commend the support team for their assistance. (1 reviews)
- Users find Zonka Feedback has a **basic UI with bugs** that complicate usability and navigation within the platform. (1 reviews)
- Not Intuitive (1 reviews)
- Users experience **poor design** issues, particularly with emoji icons not displaying correctly in Outlook. (1 reviews)
- Posting Issues (1 reviews)
- Steep Learning Curve (1 reviews)


## Zonka Feedback Discussions
  - [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs)
  - [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback)
  - [What is zonka?](https://www.g2.com/discussions/what-is-zonka)
  - [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system)
  - [What are the best features that a newbie would not think to use? (Provide links please.)](https://www.g2.com/discussions/what-are-the-best-features-that-a-newbie-would-not-think-to-use-provide-links-please) - 1 upvote

- [View Zonka Feedback pricing details and edition comparison](https://www.g2.com/products/zonka-feedback/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-05-28+09%3A31%3A49+-0500&secure%5Bsession_id%5D=ab244aca-da04-499d-a547-ea7163605a89&secure%5Btoken%5D=6eb7b559e63cdf4549f2858200cf12d0a2ea4e1095a62fc8b7f31b3f5c432298&format=llm_user)
## Zonka Feedback Integrations
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Front](https://www.g2.com/products/front/reviews)
  - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Pipedrive](https://www.g2.com/products/pipedrive/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Zonka Feedback Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Setup**
- Integration
- Maintenance
- No-Code

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Data**
- Security
- Data Visualization

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Analysis**
- Automation
- Named entity recognition
- Keyphrase Extraction
- Topic Analysis
- Sentiment Analysis
- Language Identification
- Syntax/Part of Speech Parsing

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customization**
- Pre-Built Parameterization
- Custom Extension
- Compositionality

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Zonka Feedback Alternatives
  - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,020 reviews)
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,199 reviews)
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