Compare AskNicely and Zonka Feedback 
Featured Products
At a Glance
Market Segments
Mid-Market (47.9% of reviews)
Small-Business (64.1% of reviews)
Entry-Level Pricing
Contact Us
Starting at $99.00 Per Month
AskNicely
Star Rating
(1,050)4.7 out of 5
Market Segments
Mid-Market (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansZonka Feedback
Star Rating
(81)4.7 out of 5
Market Segments
Small-Business (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AskNicely excels in user-friendliness, with many users appreciating its AI-generated questions feature, which simplifies the feedback process by automatically creating questions based on input focus areas. This has made it a go-to choice for those looking to streamline their feedback collection.
- Users say that Zonka Feedback stands out for its customizability, allowing businesses to tailor surveys to their specific needs. Reviewers have highlighted how the platform can be adapted for various requirements, making it a versatile option for different industries.
- According to verified reviews, AskNicely has a significantly higher overall satisfaction score, reflecting its strong performance in areas like ease of use and customer support. Users have noted that the platform is easy to manage, which has contributed to gathering over 250 positive reviews in just a year.
- Reviewers mention that Zonka Feedback offers excellent support, with users praising the quick response times and the helpfulness of support staff. This level of service has been described as "white-gloved," indicating a high level of care and attention to user needs.
- Users highlight that AskNicely's affordability is a major advantage, making it accessible for mid-market businesses without sacrificing quality. This budget-friendly approach, combined with robust features, has made it a popular choice among users.
- G2 reviewers note that while Zonka Feedback has strong integration capabilities, particularly with Salesforce, some users have found the overall user experience to be less intuitive compared to AskNicely. This can impact the speed at which new users become proficient with the platform.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
AskNicely
No trial information availableZonka Feedback
Free Trial is available
Ratings
Meets Requirements
9.3
883
9.2
54
Ease of Use
9.4
898
9.3
56
Ease of Setup
9.2
581
9.2
40
Ease of Admin
9.3
569
9.1
36
Quality of Support
9.4
793
9.3
51
Has the product been a good partner in doing business?
9.5
560
9.6
34
Product Direction (% positive)
9.1
884
9.5
51
Features by Category
Analytics
9.7
217
9.7
19
9.5
192
9.8
19
9.0
173
9.9
17
8.3
161
Feature Not Available
Customization
8.7
170
9.2
16
8.2
147
9.2
15
8.4
150
9.1
18
8.6
147
8.9
14
Generative AI
8.5
116
6.0
8
8.6
118
7.3
8
Agentic AI - Experience Management
7.6
12
Not enough data
7.9
14
Not enough data
7.9
12
Not enough data
8.2
12
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.2
21
Not enough data
8.5
21
Feedback Analysis
Not enough data
8.1
19
Not enough data
8.0
14
Not enough data
9.0
21
Feedback Sources
Not enough data
8.5
20
Not enough data
8.7
22
Not enough data
7.8
15
Not enough data
8.6
17
Generative AI
Not enough data
6.2
11
Not enough data
6.7
10
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AskNicely and Zonka Feedback are categorized as Experience Management
Unique Categories
AskNicely has no unique categories
Zonka Feedback is categorized as Text Analysis and Feedback Analytics
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.3%
Hospital & Health Care
7.7%
Education Management
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
6.4%
Financial Services
5.1%
Other
65.4%
Alternatives
Discussions
Can you support different languages?
1 Comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 Comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
Zonka Feedback has no discussions with answers
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