# AskNicely vs Zonka Feedback Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in user-friendliness, with many users appreciating its **AI-generated questions** feature, which simplifies the feedback process by automatically creating questions based on input focus areas. This has made it a go-to choice for those looking to streamline their feedback collection.
- **Users say** that Zonka Feedback stands out for its **customizability** , allowing businesses to tailor surveys to their specific needs. Reviewers have highlighted how the platform can be adapted for various requirements, making it a versatile option for different industries.
- **According to verified reviews** , AskNicely has a significantly higher overall satisfaction score, reflecting its strong performance in areas like **ease of use** and **customer support**. Users have noted that the platform is easy to manage, which has contributed to gathering over 250 positive reviews in just a year.
- **Reviewers mention** that Zonka Feedback offers excellent support, with users praising the quick response times and the helpfulness of support staff. This level of service has been described as "white-gloved," indicating a high level of care and attention to user needs.
- **Users highlight** that AskNicely's affordability is a major advantage, making it accessible for mid-market businesses without sacrificing quality. This budget-friendly approach, combined with robust features, has made it a popular choice among users.
- **G2 reviewers note** that while Zonka Feedback has strong integration capabilities, particularly with Salesforce, some users have found the overall user experience to be less intuitive compared to AskNicely. This can impact the speed at which new users become proficient with the platform.



| | AskNicely | Zonka Feedback | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,050 | 81 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (64.1% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Zonka Feedback

Pros:
- Customer Support (5 reviews)
- Helpful (4 reviews)

Cons:
- Software Instability (2 reviews)
- Call Issues (1 reviews)

---
## Ratings Comparison
| Rating | AskNicely | Zonka Feedback | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 9.2 (54 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 9.3 (56 reviews) | 
  | **Ease of Setup** | 9.2 (583 reviews) | 9.2 (40 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 9.1 (36 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 9.3 (51 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.6 (34 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 9.5 (51 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Zonka Feedback

#### Entry-Level Pricing

Plan: Customer Feedback

Price: Starting at $99.00 Per Month

Description: Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.

Key Features:
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)  
- NPS, CSAT & CES measurement  
- Online reputation management

[Browse all 2 editions](https://www.g2.com/products/zonka-feedback/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### User Response Methods

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Survey** | Not enough data | Not enough data | 
| **Video Snippets** | Not enough data | Not enough data | 
| **Video Interview** | Not enough data | Not enough data | 
| **Photo Submission** | Not enough data | Not enough data | 
| **Text/Notes** | Not enough data | Not enough data | 

#### Participant Selection

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **In-App** | Not enough data | Not enough data | 
| **In-Store** | Not enough data | Not enough data | 
| **On-Site** | Not enough data | Not enough data | 
| **Recruitment Pool** | Not enough data | Not enough data | 

#### Insights

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 
| **Sorting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 233 |
| **Zonka Feedback** | 8.8/10 | 24 |

#### Analytics

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | 9.7 (19 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | 9.8 (19 reviews) | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | 9.9 (17 reviews) | 
| **Gamification** | 8.3 (161 reviews) | Feature Not Available | 

#### Customization

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | 9.2 (16 reviews) | 
| **Multilanguage Support** | 8.2 (147 reviews) | 9.2 (15 reviews) | 
| **Multiple Branding Support** | 8.4 (150 reviews) | 9.1 (18 reviews) | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | 8.9 (14 reviews) | 

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | 6.0 (8 reviews) | 
| **AI Text Summarization** | 8.6 (118 reviews) | 7.3 (8 reviews) | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | 8.0/10 | 25 |

#### Feedback Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | 8.2 (21 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.5 (21 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (19 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.0 (14 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.0 (21 reviews) | 

#### Feedback Sources

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.5 (20 reviews) | 
| **Surveys** | Not enough data | 8.7 (22 reviews) | 
| **Social Media** | Not enough data | 7.8 (15 reviews) | 
| **Customer Service Channels** | Not enough data | 8.6 (17 reviews) | 

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (10 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | 8.9/10 | 13 |

#### Survey Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.1 (13 reviews) | 
| **Question Types** | Not enough data | 9.0 (12 reviews) | 
| **Templates** | Not enough data | 9.0 (12 reviews) | 
| **Survey Distribution** | Not enough data | 9.2 (13 reviews) | 

#### Survey Customization

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.8 (8 reviews) | 
| **Branding** | Not enough data | 8.9 (11 reviews) | 
| **Multimedia Support** | Not enough data | 7.7 (5 reviews) | 
| **Multilingual Surveys** | Not enough data | 9.2 (6 reviews) | 

#### Survey Insights

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 9.2 (13 reviews) | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | 8.8 (7 reviews) | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Setup

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 9.2/10 | 269 |
| **Zonka Feedback** | N/A | N/A |

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (240 reviews) | Not enough data | 
| **Survey Deployment** | 9.2 (242 reviews) | Not enough data | 
| **Feedback Collection** | 9.3 (249 reviews) | Not enough data | 
| **Device Responsiveness** | 9.4 (240 reviews) | Not enough data | 

#### Process Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Feedback Aggregation** | 8.9 (241 reviews) | Not enough data | 
| **Trigger Alerts** | 9.2 (232 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.3 (241 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (230 reviews) | Not enough data | 

#### System Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Security** | 9.2 (185 reviews) | Not enough data | 
| **System Monitoring** | 9.1 (183 reviews) | Not enough data | 

### Conversational AI Survey Platforms

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Study Creation & Design - Conversational AI Survey Platforms

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI-Powered Question Generation** | Not enough data | Not enough data | 
| **Research Objective Optimization** | Not enough data | Not enough data | 
| **Cross-Platform Study Design** | Not enough data | Not enough data | 
| **Multi-Modal Study Templates** | Not enough data | Not enough data | 
| **Adaptive Survey Logic** | Not enough data | Not enough data | 

#### Participant Management & Recruitment - Conversational AI Survey Platforms

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Incentive Automation** | Not enough data | Not enough data | 
| **Intelligent Screener Management** | Not enough data | Not enough data | 
| **Global Participant Access** | Not enough data | Not enough data | 
| **Automated Panel Recruitment** | Not enough data | Not enough data | 

#### Data Collection & Interview Moderation - Conversational AI Survey Platforms

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Embed and present various media types including images, videos, prototypes, or websites for participant evaluation** | Not enough data | Not enough data | 
| **AI Interview Moderation** | Not enough data | Not enough data | 
| **Create natural conversation flows that feel like human interactions rather than traditional form-based surveys** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Consumer Intelligence

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Customer Feedback** | Not enough data | Not enough data | 
| **Competitive Intelligence** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Not enough data | 
| **Corporate Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 

#### Media Monitoring

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | Not enough data | 
| **Social Media Management** | Not enough data | Not enough data | 
| **Digital Media Monitoring** | Not enough data | Not enough data | 

#### In-House Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Employee Performance** | Not enough data | Not enough data | 
| **Team Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Discovery

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Survey Software](https://www.g2.com/categories/survey)

**Unique to AskNicely (2):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Zonka Feedback (4):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Conversational AI Survey Platforms](https://www.g2.com/categories/conversational-ai-survey-platforms), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [User Research Tools](https://www.g2.com/categories/user-research)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Zonka Feedback | 
|---|---|---|
| **Small-Business** | 43.4% | 64.1% | 
| **Mid-Market** | 47.9% | 29.5% | 
| **Enterprise** | 8.7% | 6.4% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Zonka Feedback

- **Hospital & Health Care:** 7.7%
- **Education Management:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 6.4%
- **Financial Services:** 5.1%
- **Health, Wellness and Fitness:** 5.1%
- **Professional Training & Coaching:** 5.1%
- **Computer Software:** 5.1%
- **Retail:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Other:** 42.3%

---
## Alternatives

### Alternatives to AskNicely

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4189 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23864 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
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- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
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### Alternatives to Zonka Feedback

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- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23864 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
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- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4189 reviews)
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- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5348 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Zonka Feedback

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-zonka-feedback)