# AskNicely vs Zonka Feedback Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in user-friendliness, with many users appreciating its **AI-generated questions** feature, which simplifies the feedback process by automatically creating questions based on input focus areas. This has made it a go-to choice for those looking to streamline their feedback collection.
- **Users say** that Zonka Feedback stands out for its **customizability** , allowing businesses to tailor surveys to their specific needs. Reviewers have highlighted how the platform can be adapted for various requirements, making it a versatile option for different industries.
- **According to verified reviews** , AskNicely has a significantly higher overall satisfaction score, reflecting its strong performance in areas like **ease of use** and **customer support**. Users have noted that the platform is easy to manage, which has contributed to gathering over 250 positive reviews in just a year.
- **Reviewers mention** that Zonka Feedback offers excellent support, with users praising the quick response times and the helpfulness of support staff. This level of service has been described as "white-gloved," indicating a high level of care and attention to user needs.
- **Users highlight** that AskNicely's affordability is a major advantage, making it accessible for mid-market businesses without sacrificing quality. This budget-friendly approach, combined with robust features, has made it a popular choice among users.
- **G2 reviewers note** that while Zonka Feedback has strong integration capabilities, particularly with Salesforce, some users have found the overall user experience to be less intuitive compared to AskNicely. This can impact the speed at which new users become proficient with the platform.



| | AskNicely | Zonka Feedback | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,050 | 81 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Small-Business (64.1% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Zonka Feedback

Pros:
- Customer Support (5 reviews)
- Helpful (4 reviews)

Cons:
- Software Instability (2 reviews)
- Call Issues (1 reviews)

---
## Ratings Comparison
| Rating | AskNicely | Zonka Feedback | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 9.2 (54 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 9.3 (56 reviews) | 
  | **Ease of Setup** | 9.2 (582 reviews) | 9.2 (40 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 9.1 (36 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 9.3 (51 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 9.6 (34 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 9.5 (51 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Zonka Feedback

#### Entry-Level Pricing

Plan: Customer Feedback

Price: Starting at $99.00 Per Month

Description: Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.

Key Features:
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)  
- NPS, CSAT & CES measurement  
- Online reputation management

[Browse all 2 editions](https://www.g2.com/products/zonka-feedback/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 232 |
| **Zonka Feedback** | 8.8/10 | 24 |

#### Analytics

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | 9.7 (19 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (192 reviews) | 9.8 (19 reviews) | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | 9.9 (17 reviews) | 
| **Gamification** | 8.3 (161 reviews) | Feature Not Available | 

#### Customization

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | 9.2 (16 reviews) | 
| **Multilanguage Support** | 8.2 (147 reviews) | 9.2 (15 reviews) | 
| **Multiple Branding Support** | 8.4 (150 reviews) | 9.1 (18 reviews) | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | 8.9 (14 reviews) | 

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | 6.0 (8 reviews) | 
| **AI Text Summarization** | 8.6 (118 reviews) | 7.3 (8 reviews) | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | 8.0/10 | 25 |

#### Feedback Management

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | 8.2 (21 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.5 (21 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (19 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.0 (14 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.0 (21 reviews) | 

#### Feedback Sources

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.5 (20 reviews) | 
| **Surveys** | Not enough data | 8.7 (22 reviews) | 
| **Social Media** | Not enough data | 7.8 (15 reviews) | 
| **Customer Service Channels** | Not enough data | 8.6 (17 reviews) | 

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (10 reviews) | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Zonka Feedback** | N/A | N/A |

#### Setup

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Zonka Feedback | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to Zonka Feedback (2):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Zonka Feedback | 
|---|---|---|
| **Small-Business** | 43.4% | 64.1% | 
| **Mid-Market** | 47.9% | 29.5% | 
| **Enterprise** | 8.7% | 6.4% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Zonka Feedback

- **Hospital & Health Care:** 7.7%
- **Education Management:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 6.4%
- **Financial Services:** 5.1%
- **Health, Wellness and Fitness:** 5.1%
- **Professional Training & Coaching:** 5.1%
- **Computer Software:** 5.1%
- **Retail:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Other:** 42.3%

---
## Alternatives

### Alternatives to AskNicely

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)

### Alternatives to Zonka Feedback

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Zonka Feedback

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-zonka-feedback)