Zoho Cliq Features
Business Instant Messaging (9)
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File Sharing
Allows users to send and open various file types.
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Notifications
Notifies users when they have been contacted or tagged.
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Search
Message content search capability.
Screen Sharing
Digitally share screen view with others
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
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Mobile Application
Software can be accessed through a downloadable mobile application.
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Web Application
Software can be accessed through a downloadable desktop app or a cloud-based site.
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Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Active Directory Integration
Integrates with Active Directory
Business Instant Messaging (4)
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Audio Conferencing
Allows users to communicate via audio call.
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Video Conferencing
Allows users to communicate via video call.
Two-Way Audio & Video
Presenter can see and hear participants and vice versa
Conferencing
Features (13)
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File Sharing
Includes a way to easily share files between users.
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Voice Conferencing
Allows multi-participant phone conferences.
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Video Conferencing
Can host video conferences.
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Conference Transcripts
Records and transcribes voice and video conferences.
Electronic Faxes
Create, edit, preview, and send faxes electronically
IVR
Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
Video Call Recording
Record and playback video calls
Customizable Reports
Alter the layout and content of reports
Real-Time Reporting
Active reporting of data and metrics
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Screen Sharing
Digitally share screen view with others
Two-Way Audio & Video
Presenter can see and hear participants and vice versa
Virtual Voicemail
Voice messages are stored online and accessible via a visual interface
Extensions (3)
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Tenancy Flexibility
Can be deployed as a single-tenant or multi-tenant product.
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Native VoIP
Contains its own IP telephony system.
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CCaaS Option
Is also able to serve as contact center software.
Collaboration Tools (8)
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Screen Sharing
Able to share your desktop screen or an application with the rest of the conference.
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Presentations
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
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Whiteboarding
Provides a virtual whiteboard for collaborative use.
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Real-Time Chat
Engage in direct, instant messaging with customers, users, etc.
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Hand Raising
Allows conference participants to notifiy conference hosts when they want to speak.
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Private Chat
Send messages to selected individual(s) from the entire audience
Real-Time Chat
Engage in direct, instant messaging with customers, users, etc.
Meeting Coordination (9)
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Scheduling
Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
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Video Call Recording
Record and playback video calls
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Participant Permissions
The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
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One-Click Join
Allows users to join a conference without requiring a download or a sign-in
Video Streaming
Allows users to view videos without downloading media files
On-Demand Recording
Record the audio of phone conversations for quality assurance purposes
Call Recording
Record the audio of phone conversations for quality assurance purposes
Call Recording
Record the audio of phone conversations for quality assurance purposes
Event Scheduling
Plan an event's time and location
Software Type (3)
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Mobile
Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
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Browser Application
Conferences can be launched within a browser without requiring a user to download an application to their desktop.
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Desktop Application
Software is available as a downloadable desktop application.
Generative AI - Business Instant Messaging (1)
Text Summarization
Condenses long documents or text into a brief summary.
AI - Business Instant Messaging (5)
AI Powered Search
Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.
Smart Notifications
Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.
AI Powered Language Translation
Uses AI-powered language translation tools to translate messages in real-time.
Content Generation
Creates, assists, or automates the generation of text-based content within the platform.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Business Instant Messaging (3)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Multi-Language
Manage and support multiple languages
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - UCaaS Platforms (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Additional Functionality (129)
Video Support
Supports various video file formats
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Attendance Management
Manage attendance for classes, shifts, meetings, or events
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Single Sign On
Allow users to access multiple services after entering their login credentials once
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Email Management
Manage, store and organize emails within the system or via third-party apps
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Transcripts/Chat History
View messages sent by both parties during the chat conversation
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Data Security
Protect sensitive data for digital privacy
Document Storage
Store and organize documents in a centralized system
Document Management
Store, manage, and track all electronic documents in a centralized location
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Branding
Add customized logos and colors to align with company branding
Two-Way Audio & Video
Presenter can see and hear participants and vice versa
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Conferencing
Breakout Rooms
Sub-room created within virtual meeting/class
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
API
Application programming interface that allows for integration with other systems/databases
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Chat/Messaging
Communicate using direct chat or messages within the system
Whiteboard
Allows multiple users to simultaneously annotate on a digital whiteboard
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Brainstorming
Group collaboration to solve ideas in a productive and concentrated manner.
Presentation Streaming
Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Mobile Access
Access software remotely via mobile devices
Video Conferencing
Connect with meeting participants remotely over video
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
File Transfer
Move files across different systems or networks
Email Reminders
Reminders sent via email
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Microsoft Outlook Integration
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Auto Framing
Detect speech to highlight frame subjects
On-Demand Webcasting
An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience
Automatic Transcription
Use AI to convert voice into text automatically
Two Way Audio & Video
Presenter can see and hear participants and vice versa.
User Profiles
Profiles of users providing basic information
Video Management
Store and manage online video content
Polls/Voting
Enable custom polls/voting to facilitate decision-making or increase engagement
Event Management
Schedule and manage the logistics of activities and other gatherings
Brand Management
The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.
HD Audio/Video
High-definition audio and/or video capabilities
Presentation Tools
Share and present designs
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Host Controls
Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc.
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Voice Mail
Computer-based system that allows users to send and receive voice messages
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Caller ID
Identify the number and contact information of a caller before answering the phone
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Interaction Tracking
Track interaction history by documenting conversations for contacts
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Virtual Backgrounds
Upload or use pre-set virtual backgrounds during video meetings
Mobile Access
Access software remotely via mobile devices
Contact Management
Manage, organize, and store contact information
Call Center Management
Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Call Tracking
Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number
Call Transfer
Transfers live calls to other agents
Group Messaging
Group messaging lets multiple people carry on a group conversation
Call Recording
Record the audio of phone conversations for quality assurance purposes
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Call Monitoring
Listen to live phone conversations for the purpose of training and assessing agent performance
Task Management
Create, manage and track all task activities and progression
SMS Messaging
Send messages via SMS
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Call Routing
Sends voice calls to a specific queue based on predetermined criteria
Multi-User Collaboration
Two-way actions and communication between multiple users in real time
Single Sign On
Allow users to access multiple services after entering their login credentials once
Chat/Messaging
Communicate using direct chat or messages within the system
Group Messaging
Group messaging lets multiple people carry on a group conversation
Bulk Send
Process of sending a large number of documents, messages or emails to multiple recipients at once
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Mobile Access
Access software remotely via mobile devices
Rich Text Editor
Input different types of content and edit text formats, fonts, font sizes, and colors
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Discussions/Forums
Online forums/groups where users can ask questions, share ideas, best practices, etc.
Transcripts/Chat History
View messages sent by both parties during the chat conversation
Contact Management
Manage, organize, and store contact information
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Message Recall
Retrieve sent messages from mailboxes of recipients who haven't yet opened it
Canned Responses
Shortcuts for inputting frequently used messages
Document Storage
Store and organize documents in a centralized system
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Workflow Configuration
Alter the default workflow to meet your organization's needs
Single Sign On
Allow users to access multiple services after entering their login credentials once
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Task Management
Create, manage and track all task activities and progression
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Read Receipts
Ability to see if recipient has viewed/opened the message
@mentions
An @mention is a way to tag or notify a specific person about a message/post
API
Application programming interface that allows for integration with other systems/databases
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Real-Time Chat
Engage in direct, instant messaging with customers, users, etc.
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Data Import/Export
Import and export data to and from software applications
Email Management
Manage, store and organize emails within the system or via third-party apps
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Secure Data Storage
Securely stores data to prevent data loss or breaches
Activity Tracking
Track and document all activities across devices, networks, and other systems
Broadcast Messaging
Notify large groups of people simultaneously about important updates.
Customizable Branding
Add customized logos and colors to align with company branding
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Commenting/Notes
Leave comments and notes on documents for others to view
Employee Database
Electronic storage of staff/employee contact information and job status in a centralized repository
One-to-One Messaging
Send personal messages to clients or attendees
Event Calendar
A list of events with their respective dates
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Real-Time Updates
Receive system updates as soon as any changes are made
Employee Photos
Store photos of employees
Mobile Alerts
Notifications via mobile devices
Engagement Tracking
Tracks metrics that provide insight into how a user interacts with any interface or product
Blogs
Allows users to publish blogs on social site
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