--- title: ZIWO Reviews meta_title: 'ZIWO Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 79 reviews by the users' company size, role or industry to find out how ZIWO works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 79 scale: '5' date_modified: '2026-11-11' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

ZIWO Reviews & Product Details

Pricing

Pricing provided by ZIWO.

Cloud Business Phone System

$40.00
Flat Rate Per Month

Cloud Contact Center

$109.00
Flat Rate Per Month

User Insights

Average based on 79 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Month

ZIWO Reviews (79)

View 1 Video Reviews
Reviews

ZIWO Reviews (79)

View 1 Video Reviews
4.9
79 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Rayan P.
RP
Rayan P.
Customer Service Executive
Mid-Market (51-1000 emp.)
"Ziwo Review"
5/5
What do you like best about ZIWO?

Ziwo is a powerful tool which can help you monitor your inbound/outbound calls swiftly. Ziwo team is helpful in integration. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Actually haven't faced any problem with the tool or the team at anytime. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
Originally submitted 1/20/2025
"Customer Service Ambassador • Operations - CCU"
5/5
What do you like best about ZIWO?

The quality of the calls is very good and it is easy to use Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing actually, I get to use it daily and did not face any issues at all Review collected by and hosted on G2.com.

Anas A.
AA
Anas A.
Customer care unit agent
Enterprise (> 1000 emp.)
"great experience"
5/5
What do you like best about ZIWO?

easy to use and a great stable connection Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

that you may get logged off sometimes but it's helps with security so it's not bad Review collected by and hosted on G2.com.

Ahmed A.
AA
Ahmed A.
Operations team lead.
Financial Services
Enterprise (> 1000 emp.)
Originally submitted 1/28/2025
"Good software"
4.5/5
What do you like best about ZIWO?

High quality tool, which helps us to communicate easily with the CSTs. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Sometimes it becomes down and needs time to be fixed. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Senior Escalations Specialist"
5/5
What do you like best about ZIWO?

Quality sound with the customer while making outbound calls Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Unexpected outages which is unplanned for making urgent calls Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Customer Support Review"
5/5
What do you like best about ZIWO?

Being easy to use and very light for customer support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Need to have more options in it such as the call transfer Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)
"VERRY GOOD"
5/5
What do you like best about ZIWO?

An organic gardening lifestyle AND EASY TO USE Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

THERE IS NOTHING TO DISLIKE ITS PERFECT AND EASY TO USE Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Customer Service Representative"
5/5
What do you like best about ZIWO?

Ease of Use, Ease of Implementation, Ease of Integration, call quality, and detailed summary of the call Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

the frequent internet connection failure Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"customer service agent review"
4/5
What do you like best about ZIWO?

I like that it's easy to use you can also paste the phone number with the country code and it will automatically change the code the selected Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

You can't make a conference call and the transfer is quite difficult Review collected by and hosted on G2.com.

Verified User in Translation and Localization
AT
Verified User in Translation and Localization
Small-Business (50 or fewer emp.)
"Their IVR is a straight-up fire!"
5/5
What do you like best about ZIWO?

Ziwo is the bomb when it comes to contact center software! We rely on it religiously for our branches throughout the GCC and Egypt. And let me tell you, their IVR feature is a straight-up fire!

It's like having a secret tool that keeps us from dropping any calls and amps up our revenue like crazy. It's seriously transformed the game for us! Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Need custom statuses for smoking that's all :) Review collected by and hosted on G2.com.

Questions about ZIWO? Ask real users or explore answers from the community

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GU
Guest User

What is ZIWO used for?

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EE
Ethar Eissa
•
Last activity over 6 years ago

how to avoid latency

Pricing Options

Pricing provided by ZIWO.

Cloud Business Phone System

$40.00
Flat Rate Per Month

Cloud Contact Center

$109.00
Flat Rate Per Month

Enterprise

Contact Vendor for Pricing
Other Per Month
ZIWO Comparisons
ZIWO Features
Voice
Call Routing
Session Queuing
Concurrent Calling
Session Summary Notes
Administrator Access
Reporting & Dashboards
AI Text-to-Speech