--- title: ZIWO Reviews meta_title: 'ZIWO Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 79 reviews by the users' company size, role or industry to find out how ZIWO works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 79 scale: '5' date_modified: '2026-10-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

ZIWO Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of ZIWO, highlighting its intuitive design that simplifies global communication. (40 mentions)
Users find the easy implementation of ZIWO enhances their experience and supports their customer service effectively. (27 mentions)
Users value ZIWO's excellent customer support, enhancing their experience with timely assistance and guidance. (25 mentions)
Users highlight the great call quality of ZIWO, enhancing communication and customer support during calls. (8 mentions)
Users appreciate the easy integrations of ZIWO, simplifying setup and enhancing their overall user experience. (4 mentions)
Users experience technical issues with ZIWO, often encountering lag that disrupts their workflow. (2 mentions)
Users report unreliability with ZIWO, experiencing unexpected outages that hinder urgent communication needs. (2 mentions)
Users find the forced online status frustrating, as it leads to unwanted calls upon logging in. (1 mentions)
Users often face connection issues with ZIWO, causing disruptions and frustration during usage. (1 mentions)
Users often experience dialer issues with ZIWO, as calls frequently drop and disconnect multiple times a week. (1 mentions)

5 Pros or Advantages of ZIWO

1. Ease of Use
Users praise the ease of use of ZIWO, highlighting its intuitive design that simplifies global communication.
See 40 mentions

See Related User Reviews

Eyad M.
EM

Eyad M.

Enterprise (> 1000 emp.)

5.0/5

"Customer service representative"

What do you like about ZIWO?

Ease of UseEase of ImplementationCustomer Support

Yousef O.
YO

Yousef O.

Enterprise (> 1000 emp.)

5.0/5

"Customer service agent"

What do you like about ZIWO?

Ease of Use Ease of Implementation Customer Support

2. Easy Implementation
Users find the easy implementation of ZIWO enhances their experience and supports their customer service effectively.
See 27 mentions

See Related User Reviews

Eyad M.
EM

Eyad M.

Enterprise (> 1000 emp.)

5.0/5

"Customer service representative"

What do you like about ZIWO?

Ease of UseEase of ImplementationCustomer Support

Yousef O.
YO

Yousef O.

Enterprise (> 1000 emp.)

5.0/5

"Customer service agent"

What do you like about ZIWO?

Ease of Use Ease of Implementation Customer Support

3. Customer Support
Users value ZIWO's excellent customer support, enhancing their experience with timely assistance and guidance.
See 25 mentions

See Related User Reviews

Eyad M.
EM

Eyad M.

Enterprise (> 1000 emp.)

5.0/5

"Customer service representative"

What do you like about ZIWO?

Ease of UseEase of ImplementationCustomer Support

Yousef O.
YO

Yousef O.

Enterprise (> 1000 emp.)

5.0/5

"Customer service agent"

What do you like about ZIWO?

Ease of Use Ease of Implementation Customer Support

4. Call Quality
Users highlight the great call quality of ZIWO, enhancing communication and customer support during calls.
See 8 mentions

See Related User Reviews

Mostafa H.
MH

Mostafa H.

Enterprise (> 1000 emp.)

4.5/5

"using the app to make calls"

What do you like about ZIWO?

easy to use - the to do list that exists in the app - the call history

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Clear voice and easy to use."

What do you like about ZIWO?

the voice is very clear and the app is friendly.

5. Easy Integrations
Users appreciate the easy integrations of ZIWO, simplifying setup and enhancing their overall user experience.
See 4 mentions

See Related User Reviews

Mohamed K.
MK

Mohamed K.

Enterprise (> 1000 emp.)

5.0/5

"Operations Team Lead"

What do you like about ZIWO?

Ease of Implementation, Ease of Use, and Ease of Integration

Shokran s.
SS

Shokran s.

Enterprise (> 1000 emp.)

5.0/5

"customer service representative"

What do you like about ZIWO?

Ease of Use, Ease of Implementation, Ease of Integration

5 Cons or Disadvantages of ZIWO

1. Technical Issues
Users experience technical issues with ZIWO, often encountering lag that disrupts their workflow.
See 2 mentions

See Related User Reviews

Maha M.
MM

Maha M.

Enterprise (> 1000 emp.)

5.0/5

"review for ziwo"

What do you dislike about ZIWO?

sometimes we face technical issues and it lags

Rania M.
RM

Rania M.

Enterprise (> 1000 emp.)

5.0/5

"Review for ziwo"

What do you dislike about ZIWO?

ziwo sometimes is lagging and we facing technical issues

2. Unreliability
Users report unreliability with ZIWO, experiencing unexpected outages that hinder urgent communication needs.
See 2 mentions

See Related User Reviews

Ahmed A.
AA

Ahmed A.

Enterprise (> 1000 emp.)

4.5/5

"Good software"

What do you dislike about ZIWO?

Sometimes it becomes down and needs time to be fixed.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Senior Escalations Specialist"

What do you dislike about ZIWO?

Unexpected outages which is unplanned for making urgent calls

3. Complexity
Users find the forced online status frustrating, as it leads to unwanted calls upon logging in.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Clear voice and easy to use."

What do you dislike about ZIWO?

Whenever I log in to the app it forces me to be online without giving me the option and it leads to receiving calls.

4. Connection Issues
Users often face connection issues with ZIWO, causing disruptions and frustration during usage.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Customer Service Representative"

What do you dislike about ZIWO?

the frequent internet connection failure

5. Dialer Issues
Users often experience dialer issues with ZIWO, as calls frequently drop and disconnect multiple times a week.
See 1 mentions

See Related User Reviews

AminMohamed A.
AA

AminMohamed A.

Enterprise (> 1000 emp.)

5.0/5

"Operation manager"

What do you dislike about ZIWO?

Keeps dropping 2-3 times a week and disconnecting calls.

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ZIWO Reviews (79)

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ZIWO Reviews (79)

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Mostafa H.
MH
Mostafa H.
senior
Enterprise (> 1000 emp.)
"using the app to make calls"
4.5/5
What do you like best about ZIWO?

easy to use - the to do list that exists in the app - the call history Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

have no dislikes about ZIWO; the app functions perfectly for my needs. Review collected by and hosted on G2.com.

Rania M.
RM
Rania M.
customer support
Enterprise (> 1000 emp.)
"Review for ziwo"
5/5
What do you like best about ZIWO?

ziwo actually is really helpful and it is very easy to use also its implementation is very easy and we use ziwo all the time it has also many features and it helps us in our customer support service, it is easy for integration Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

ziwo sometimes is lagging and we facing technical issues Review collected by and hosted on G2.com.

Mostafa Y.
MY
Mostafa Y.
Customer care representative
Mid-Market (51-1000 emp.)
"I'm a customer service representative"
5/5
What do you like best about ZIWO?

the voice quality is great also the user interface is easy to use and it's integration with our back office it working fast and the tools used during the call allow us to provide great customer support and I frequently use it during my shift Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

sometimes it's servers get down but it recovers quickly Review collected by and hosted on G2.com.

AminMohamed A.
AA
AminMohamed A.
Operations manager
Enterprise (> 1000 emp.)
"Operation manager"
5/5
What do you like best about ZIWO?

Easy tracking system for reporting history Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Keeps dropping 2-3 times a week and disconnecting calls. Review collected by and hosted on G2.com.

Mohamed K.
MK
Mohamed K.
Operations Team Lead
Financial Services
Enterprise (> 1000 emp.)
"Operations Team Lead"
5/5
What do you like best about ZIWO?

Ease of Implementation, Ease of Use, and Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing bad about the software, it helps us a lot Review collected by and hosted on G2.com.

Maha M.
MM
Maha M.
customer support
Enterprise (> 1000 emp.)
"review for ziwo"
5/5
What do you like best about ZIWO?

it is easy for use and helps us in customer support and we use it everyday it has alot of features and it is very easy in implementation Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

sometimes we face technical issues and it lags Review collected by and hosted on G2.com.

Eyad M.
EM
Eyad M.
Customer service representative
Enterprise (> 1000 emp.)
"Customer service representative"
5/5
What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

There is nothing about about that software.. Review collected by and hosted on G2.com.

Ahmed A.
AA
Ahmed A.
Operation Team Leader
Enterprise (> 1000 emp.)
"Operations team lead."
5/5
What do you like best about ZIWO?

Ease of use, ease of implementation, and the customer support. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

There is no thing bad about Ziwo, It is good software. Review collected by and hosted on G2.com.

Yousef O.
YO
Yousef O.
Customer service agent
Enterprise (> 1000 emp.)
"Customer service agent"
5/5
What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

No issue about that software, it is good. Review collected by and hosted on G2.com.

Abdelrahman M.
AM
Abdelrahman M.
Operations team lead.
Enterprise (> 1000 emp.)
"Operation team lead"
5/5
What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

No thing bad regarding such software here.. Review collected by and hosted on G2.com.
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