--- title: ZIWO Reviews meta\_title: 'ZIWO Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 79 reviews by the users' company size, role or industry to find out how ZIWO works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 79 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### ZIWO Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of ZIWO, simplifying global customer communication and integration. [(40 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1340949&qs=pros-and-cons#reviews) Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support. [(27 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019949&qs=pros-and-cons#reviews) Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls. [(25 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1996462&qs=pros-and-cons#reviews) Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools. [(8 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019936&qs=pros-and-cons#reviews) Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency. [(4 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019942&qs=pros-and-cons#reviews) Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO. [(2 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019947&qs=pros-and-cons#reviews) Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs. [(2 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1996449&qs=pros-and-cons#reviews) Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions. [(1 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2044189&qs=pros-and-cons#reviews) Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication. [(1 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019964&qs=pros-and-cons#reviews) Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience. [(1 mentions)](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1340884&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ZIWO ##### 1. Ease of Use Users value the **ease of use** of ZIWO, simplifying global customer communication and integration. [ See 40 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1340949&qs=pros-and-cons#reviews) See Related User Reviews ![Eyad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eyad M.") EM Eyad M. Enterprise (\> 1000 emp.) 5.0/5 "Customer service representative" What do you like about ZIWO? Ease of Use Ease of Implementation Customer Support ![Yousef O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yousef O.") YO Yousef O. Enterprise (\> 1000 emp.) 5.0/5 "Customer service agent" What do you like about ZIWO? Ease of Use Ease of Implementation Customer Support ##### 2. Easy Implementation Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support. [ See 27 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019949&qs=pros-and-cons#reviews) See Related User Reviews ![Eyad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eyad M.") EM Eyad M. Enterprise (\> 1000 emp.) 5.0/5 "Customer service representative" What do you like about ZIWO? Ease of Use Ease of Implementation Customer Support ![Yousef O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yousef O.") YO Yousef O. Enterprise (\> 1000 emp.) 5.0/5 "Customer service agent" What do you like about ZIWO? Ease of Use Ease of Implementation Customer Support ##### 3. Customer Support Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls. [ See 25 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1996462&qs=pros-and-cons#reviews) See Related User Reviews ![Eyad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eyad M.") EM Eyad M. Enterprise (\> 1000 emp.) 5.0/5 "Customer service representative" What do you like about ZIWO? Ease of Use Ease of Implementation Customer Support ![Yousef O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yousef O.") YO Yousef O. Enterprise (\> 1000 emp.) 5.0/5 "Customer service agent" What do you like about ZIWO? Ease of Use Ease of Implementation Customer Support ##### 4. Call Quality Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools. [ See 8 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019936&qs=pros-and-cons#reviews) See Related User Reviews ![Mostafa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa H.") MH Mostafa H. Enterprise (\> 1000 emp.) 4.5/5 "using the app to make calls" What do you like about ZIWO? easy to use - the to do list that exists in the app - the call history ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Clear voice and easy to use." What do you like about ZIWO? the voice is very clear and the app is friendly. ##### 5. Easy Integrations Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency. [ See 4 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019942&qs=pros-and-cons#reviews) See Related User Reviews ![Mohamed K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed K.") MK Mohamed K. Enterprise (\> 1000 emp.) 5.0/5 "Operations Team Lead" What do you like about ZIWO? Ease of Implementation, Ease of Use, and Ease of Integration ![Shokran s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shokran s.") SS Shokran s. Enterprise (\> 1000 emp.) 5.0/5 "customer service representative" What do you like about ZIWO? Ease of Use, Ease of Implementation, Ease of Integration ### 5 Cons or Disadvantages of ZIWO ##### 1. Technical Issues Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO. [ See 2 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019947&qs=pros-and-cons#reviews) See Related User Reviews ![Maha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maha M.") MM Maha M. Enterprise (\> 1000 emp.) 5.0/5 "review for ziwo" What do you dislike about ZIWO? sometimes we face technical issues and it lags ![Rania M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rania M.") RM Rania M. Enterprise (\> 1000 emp.) 5.0/5 "Review for ziwo" What do you dislike about ZIWO? ziwo sometimes is lagging and we facing technical issues ##### 2. Unreliability Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs. [ See 2 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1996449&qs=pros-and-cons#reviews) See Related User Reviews ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Ahmed A. Enterprise (\> 1000 emp.) 4.5/5 "Good software" What do you dislike about ZIWO? Sometimes it become down and needs time to be fixed. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Senior Escalations Specialist" What do you dislike about ZIWO? unexcpected outages which is unplanned for making urgent calls ##### 3. Complexity Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions. [ See 1 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2044189&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Clear voice and easy to use." What do you dislike about ZIWO? Whenever I log in to the app it forces me to be online with out giving me the option and it leads to receiving calls. ##### 4. Connection Issues Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication. [ See 1 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=2019964&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Customer Service Representative" What do you dislike about ZIWO? the frequent internet connection failure ##### 5. Dialer Issues Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience. [ See 1 mentions ](https://www.g2.com/products/ziwo/reviews?filters%5Bsentiment_snippet%5D=1340884&qs=pros-and-cons#reviews) See Related User Reviews ![AminMohamed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AminMohamed A.") AA AminMohamed A. Enterprise (\> 1000 emp.) 5.0/5 "Operation manager" What do you dislike about ZIWO? Keeps dropping 2-3 times a week and disconnecting calls. ## Top-Rated Alternatives [ ![Maqsam](https://images.g2crowd.com/uploads/product/hd_favicon/5b4163079f0013b40a262180a4f88a39/maqsam.svg "Maqsam") Maqsam 4.7/5(101) ](https://www.g2.com/products/maqsam/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/ziwo/competitors/alternatives) ![Mostafa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa H.") MH Mostafa H. senior Enterprise (\> 1000 emp.) 3/25/2025 "using the app to make calls" 4.5/5 What do you like best about ZIWO? easy to use - the to do list that exists in the app - the call history Review collected by and hosted on G2.com. What do you dislike about ZIWO? have no dislikes about ZIWO; the app functions perfectly for my needs." Let me know if you’d like to tweak it further! Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? "ZIWO helps streamline communication by providing a reliable and efficient cloud-based contact center solution. It ensures smooth call handling, real-time monitoring, and seamless integration, which enhances productivity and improves customer interactions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rania M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rania M.") RM Rania M. customer support Enterprise (\> 1000 emp.) 2/22/2025 "Review for ziwo" 5/5 What do you like best about ZIWO? ziwo actually is really helpful and it is very easy to use also its implementation is very easy and we use ziwo all the time it has also many features and it helps us in our customer support service, it is easy for integration Review collected by and hosted on G2.com. What do you dislike about ZIWO? ziwo sometimes is lagging and we facing technical issues Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? sound , they solve the sound issue also the network issue a lot of easy features helps usto use it and it is very flexible Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mostafa Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mostafa Y.") MY Mostafa Y. Customer care representative Mid-Market (51-1000 emp.) 2/4/2025 "I'm a customer service representative" 5/5 What do you like best about ZIWO? the voice quality is great also the user interface is easy to use and it's integration with our back office it working fast and the tools used during the call allow us to provide great customer support and I frequently use it during my shift Review collected by and hosted on G2.com. What do you dislike about ZIWO? sometimes it's servers get down but it recovers quickly Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It provided a great alternitave to communicating with the customer instead of our calling tool in the backoffice Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![AminMohamed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AminMohamed A.") AA AminMohamed A. Operations manager Enterprise (\> 1000 emp.) 5/11/2025 "Operation manager" 5/5 What do you like best about ZIWO? Easy tracking system for reporting history Review collected by and hosted on G2.com. What do you dislike about ZIWO? Keeps dropping 2-3 times a week and disconnecting calls. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? Fixing calls connectivity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohamed K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohamed K.") MK Mohamed K. Operations Team Lead Financial Services Enterprise (\> 1000 emp.) 3/12/2025 "Operations Team Lead" 5/5 What do you like best about ZIWO? Ease of Implementation, Ease of Use, and Ease of Integration Review collected by and hosted on G2.com. What do you dislike about ZIWO? Nothing bad about the software, it helps us a lot Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It helps us to make calls with a good quality Review collected by and hosted on G2.com. Show More 4/5/2025 Current UserValidated ReviewerSource: Organic ![Maha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maha M.") MM Maha M. customer support Enterprise (\> 1000 emp.) 2/22/2025 "review for ziwo" 5/5 What do you like best about ZIWO? it is easy for use and helps us in customer support and we use it everyday it has alot of features and it is very easy in implementation Review collected by and hosted on G2.com. What do you dislike about ZIWO? sometimes we face technical issues and it lags Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? it is very easy helps us in customer support and communicate with our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Eyad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eyad M.") EM Eyad M. Customer service representative Enterprise (\> 1000 emp.) 4/9/2025 "Customer service representative" 5/5 What do you like best about ZIWO? Ease of Use Ease of Implementation Customer Support Review collected by and hosted on G2.com. What do you dislike about ZIWO? There is nothing about about that software.. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It helps us to make calls in a good and high quaility Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Ahmed A. Operation Team Leader Enterprise (\> 1000 emp.) 3/19/2025 "Operations team lead." 5/5 What do you like best about ZIWO? Ease of use, ease of implementation, and the customer support. Review collected by and hosted on G2.com. What do you dislike about ZIWO? There is no thing bad about Ziwo, It is good software. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It helps us to run the calls Q, making calls in a high quaility. Review collected by and hosted on G2.com. Show More 3/21/2025 Current UserValidated ReviewerSource: Organic ![Yousef O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yousef O.") YO Yousef O. Customer service agent Enterprise (\> 1000 emp.) 3/26/2025 "Customer service agent" 5/5 What do you like best about ZIWO? Ease of Use Ease of Implementation Customer Support Review collected by and hosted on G2.com. What do you dislike about ZIWO? No issue about that software, it is good. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It makes us making calls in high quaility. Review collected by and hosted on G2.com. Show More 4/8/2025 Current UserValidated ReviewerSource: Organic ![Abdelrahman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdelrahman M.") AM Abdelrahman M. Operations team lead. Enterprise (\> 1000 emp.) 4/2/2025 "Operation team lead" 5/5 What do you like best about ZIWO? Ease of Use Ease of Implementation Customer Support Review collected by and hosted on G2.com. What do you dislike about ZIWO? No thing bad regarding such software here.. Review collected by and hosted on G2.com. What problems is ZIWO solving and how is that benefiting you? It helps us to make a calls in a good quality. Review collected by and hosted on G2.com. 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