--- title: ZIWO Reviews meta_title: 'ZIWO Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 79 reviews by the users' company size, role or industry to find out how ZIWO works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 79 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ZIWO Reviews **Vendor:** Ziwo **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.9/5.0 **Total Reviews:** 79 ## About ZIWO With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time. ## ZIWO Pros & Cons **What users like:** - Users value the **ease of use** of ZIWO, simplifying global customer communication and integration. (40 reviews) - Users find ZIWO to have **easy implementation** , making it seamless to integrate and use daily for customer support. (27 reviews) - Users praise ZIWO's **excellent customer support** , noting its ease of use and quality of service during calls. (25 reviews) - Users praise the **call quality** of ZIWO, noting its great voice clarity and effective support tools. (8 reviews) - Users value the **easy integrations** with ZIWO, streamlining their workflow and enhancing overall efficiency. (4 reviews) - Efficiency (4 reviews) - Reliability (4 reviews) - Features (3 reviews) - User Interface (3 reviews) - Flexibility (2 reviews) **What users dislike:** - Users often experience **technical issues and lag** , which hinder the ease of use with ZIWO. (2 reviews) - Users face **unreliability** with ZIWO, experiencing unexpected outages that hinder urgent communication needs. (2 reviews) - Users find the **forced online status** upon logging into ZIWO inconvenient, causing unwanted call interruptions. (1 reviews) - Users report **frequent internet connection failures** with ZIWO, hindering their ability to maintain reliable communication. (1 reviews) - Users report frequent **dialer issues** , with calls dropping regularly, affecting their communication experience. (1 reviews) - Login Issues (1 reviews) - Missed Calls (1 reviews) - Slow Loading (1 reviews) - Software Bugs (1 reviews) ## ZIWO Reviews ### 1. Convenient to call anywhere in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Aqsa A. | Executive Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about ZIWO?** The best thing about Ziwo is that it automatically detects the country from the phone number country code. So if you are not aware of which country it is, you will get to know. **What do you dislike about ZIWO?** The one thing which I have noticed is that whenever I refresh the page it automatically logs me out for a second and then logs me in again. **What problems is ZIWO solving and how is that benefiting you?** Ziwo is making my life easier by giving the stats option. I'm able to keep track of the activities I'm doing daily, which helps me schedule my routine. ### 2. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca Elyse R. | Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about ZIWO?** Easy to use to self-monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy, etc **What do you dislike about ZIWO?** Would be great to be able to search for a call by phone number as well as by the date and time of the call - currently, this is the only way to search and is not perfect **Recommendations to others considering ZIWO:** Great product - I use this daily to track and record my calls both outgoing and incoming - I can listen back to calls, asses my work and learn to be more efficient **What problems is ZIWO solving and how is that benefiting you?** Need to be able to listen back to calls, the uncertainty of efficiency and productivity, keeping track of the system, keeping track of calls ### 3. Ziwo feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Azeem H. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about ZIWO?** Ease of process and accessing different options on the apps. **What do you dislike about ZIWO?** Dashboard and the arrangement can be improved. **What problems is ZIWO solving and how is that benefiting you?** its convenient to monitor employees and helping them with call handling. ### 4. Great system for remote calling **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Senior Residency & Citizenship Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2021 **What do you like best about ZIWO?** the ability to use remotely, I spend a lot of time out of the office, so having a system where I can still make calls remotely is perfect. **What do you dislike about ZIWO?** The system can sometimes freeze for a few seconds. **Recommendations to others considering ZIWO:** Get for use if you have staff members often out of office or working from home as the mobile application allows you to use the system from any location. **What problems is ZIWO solving and how is that benefiting you?** being able to call remotely and listening back to previous calls ### 5. Ziwo - It has it all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about ZIWO?** Ziwo is very user-friendly and easy to get the hand of. I use it mainly to monitor the agents' calls in different departments and sometimes to place calls with our customers. For the first function, Ziwo provides an excellent interface that allows you to search for calls by number, agent name, and any criteria you can think of. It also allows downloading data in bulk for analysis, other than its analytics tab. For the second function, Ziwo's dialer is pretty straightforward to use. Not to mention the excellent call quality. No delays, no issues. **What do you dislike about ZIWO?** One thing that Ziwo should improve is the analytics section. The format of the page is a bit difficult to manipulate. This sometimes results in tables that are difficult to view or scroll through. If that's fixed, I won't see any reason to take the analytics anywhere outside Ziwo. **What problems is ZIWO solving and how is that benefiting you?** I use Ziwo to listen to agent calls and create tables for specific metrics. Examples include the speed of picking up a call, average call duration, time spent on break, and so on. ### 6. Ziwo made my working experience a smooth and easy one **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about ZIWO?** The easy way of using its functions. The beautiful design and the user interface. I like that Ziwo developers always try to improve Ziwo and make it better and better **What do you dislike about ZIWO?** I can almost say nothing. I feel it is in the best shape possible. **Recommendations to others considering ZIWO:** It is easy and friendly and effective. Using the website and also the app made my work experience become much better. Ziwo has it all as a virtual phone. **What problems is ZIWO solving and how is that benefiting you?** I use Ziwo to resolve the caller's problems. I am able to make outbound calls, listen to the recorded calls, and respond to the inbound calls as well. ### 7. I like this app **Rating:** 5.0/5.0 stars **Reviewed by:** Tony T. | CX Quality Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about ZIWO?** It's a very friendly platform to use, specially for newbiesp. **What do you dislike about ZIWO?** Required more AUX options to be included **Recommendations to others considering ZIWO:** Learn from Ziwo and expand your knowledge and your business with a hassle free system **What problems is ZIWO solving and how is that benefiting you?** All call related inquiries are being solved and answered ### 8. Easy platform **Rating:** 5.0/5.0 stars **Reviewed by:** Minna A. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about ZIWO?** Easy to use, no complications, good quality and efficiency. **What do you dislike about ZIWO?** Not many features are available, there needs to be a call count option on the home page instead of entering the call log to know how many calls are done. **Recommendations to others considering ZIWO:** I recommend Ziwo as it is a simple platform for outbound and inbound calls, call recording and tracking. No complications are associated with this platform. **What problems is ZIWO solving and how is that benefiting you?** Easy of use, simple platform. ### 9. Useful software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about ZIWO?** The software is super easy to use and includes automatic call distribution, call recording, and smart dialing. **What do you dislike about ZIWO?** There is nothing that I don't like about this software **What problems is ZIWO solving and how is that benefiting you?** We are solving our customers' queries by phone. ### 10. Brilliant product, fantastic service, **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca R. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about ZIWO?** 1) Brilliant service, easy to use, great customer service team on board also to help you. Highly recommend!!! 2) Easy to use - good interface, clear buttons and icons 3) All calls are recorded and easy to find **What do you dislike about ZIWO?** Cons: That you cant copy and paste a number easily from a document or the web - or even click on a number in another window and have the application open directly would be good. Also we cant save the numbers so you have to serch for a recoding by the time OR the actual digits **What problems is ZIWO solving and how is that benefiting you?** If you forget what was said in a conversation you can go back and re listen - awesome ### 11. EXCELLENT **Rating:** 5.0/5.0 stars **Reviewed by:** Waqas J. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2021 **What do you like best about ZIWO?** quality of call without any glitches that what i love about ziwo **What do you dislike about ZIWO?** well nothing as such every feature of ziwo is cool and user friendly **Recommendations to others considering ZIWO:** its an amazing application for frequent callers highly recomemded **What problems is ZIWO solving and how is that benefiting you?** sound quality is the best ### 12. First Usage of Ziwo **Rating:** 5.0/5.0 stars **Reviewed by:** Roy P. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about ZIWO?** I liked its ease of use and its calls' quality **What do you dislike about ZIWO?** The lack of a downloadable desktop version **What problems is ZIWO solving and how is that benefiting you?** The ability to make international calls at a cheaper rate than usual, and the ability to track these calls ### 13. Relief for call center managers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2021 **What do you like best about ZIWO?** I like that you can listen to the past calls by the same caller even if you were not the initial receiver **What do you dislike about ZIWO?** Switching from break to available. If you do this without refreshing the app, you'll still show on Break, but you'll be able to receive calls. **Recommendations to others considering ZIWO:** It's a start up and they are always improving. Just work with them and give reviews **What problems is ZIWO solving and how is that benefiting you?** Call center agents can also be managers. They can see how long they have been staffed and listen to previous calls ### 14. excellent call quality and speed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about ZIWO?** the call quality is perfect and enlighting **What do you dislike about ZIWO?** sometimes the voice over the connection is weak **What problems is ZIWO solving and how is that benefiting you?** customer support and fam ### 15. Effectiveness of Ziwo for call center agents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about ZIWO?** I like the call recording option best for Ziwo. Calls recordings are immediately available for your listening after the call is terminated **What do you dislike about ZIWO?** All features on the software are useful, but if the software can work well even with poor internet connection. **What problems is ZIWO solving and how is that benefiting you?** I am solving ride-hailing complaints on usage and registration. Ziwo has provided easy access for clients to agents. ### 16. The voice quality of this software is very good. Especially for recording purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about ZIWO?** The incoming tone is very polite, and one never gets annoyed by receiving the calls **What do you dislike about ZIWO?** Sometimes the voice seems to be a little low, but that is once in a blue moon **What problems is ZIWO solving and how is that benefiting you?** Customer services, Workforce management, and taking feedback on this software ### 17. Very Good **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago S. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about ZIWO?** Tracking and Recording. Overall sound and speed **What do you dislike about ZIWO?** Copy and paste. There should be a better way to copy and paste numbers to call. **What problems is ZIWO solving and how is that benefiting you?** None. ### 18. Contact Center Solution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about ZIWO?** Fast Creation of the log-in. Discounted rate for more users /licenses. **What do you dislike about ZIWO?** Customer support and their reponse times. **What problems is ZIWO solving and how is that benefiting you?** Contact center ### 19. very smart and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about ZIWO?** Easy for use, inexpensive, professional, Quality of Support, Meets Requirements, and intelligent. **What do you dislike about ZIWO?** nothing every thing is ok thanks and apperciated **What problems is ZIWO solving and how is that benefiting you?** international calls with customers and team. ### 20. I really says this from my depth of my heat about ziwo how it helps me to contact with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about ZIWO?** It really helps me to contact with my clients and sp **What do you dislike about ZIWO?** That calls can't be deleted unless if there is an error **Recommendations to others considering ZIWO:** Use this software as it's helpfule and usefull for ur workspace **What problems is ZIWO solving and how is that benefiting you?** The most this I liked is its very soft to understand with no complex attitude ### 21. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2021 **What do you like best about ZIWO?** User-Friendly app with call history track **What do you dislike about ZIWO?** It logs me in when i open the app, goes directly to available. **What problems is ZIWO solving and how is that benefiting you?** It's helping me to connect and transfer calls to my colleagues easily. ### 22. Ziwo **Rating:** 5.0/5.0 stars **Reviewed by:** Munyaradzi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ZIWO?** Ziwo is very modern and friendly to use Provides us with more data on the agents e.g call recordings There is someone always ready to help us when something not working. **What do you dislike about ZIWO?** nothing at the moment, always get help instantly from their customer support whenever we need help. **Recommendations to others considering ZIWO:** This is a great service, easy to use. l highly recommend it. **What problems is ZIWO solving and how is that benefiting you?** we are able to interactor with our customers, resolve their issues effectively and in a timely manner. ### 23. Ziwo app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2020 **What do you like best about ZIWO?** Quick and easy to use I really recommend it for business **What do you dislike about ZIWO?** nothing the app is being followed to improve it **Recommendations to others considering ZIWO:** it'll be the useful app to support your business **What problems is ZIWO solving and how is that benefiting you?** I'm using it to call the clients and it's really easy to use and effective ### 24. Great, user friendly service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2020 **What do you like best about ZIWO?** User friendly, everything is clear and you don’t even need demo or training to use it **What do you dislike about ZIWO?** I usually get auto logged out which affects the business **What problems is ZIWO solving and how is that benefiting you?** Easily communicate with our clients which ease our business process ### 25. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2020 **What do you like best about ZIWO?** It is incredibly easy to use and to modify to best fit what you need from it. **What do you dislike about ZIWO?** There were a couple of things I disliked when we first started using it but those have all been ironed out over time so in short, there is nothing at the moment that I dislike **Recommendations to others considering ZIWO:** When you first sign up it will be daunting as there are so many options but learning them is a breeze and is there to help you personalise the software to what you need **What problems is ZIWO solving and how is that benefiting you?** It allows us to listen in on live calls from our own computers without having to sit right next to the agent ### 26. FeedBack **Rating:** 4.5/5.0 stars **Reviewed by:** Ethar E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2020 **What do you like best about ZIWO?** i like the fact that , it makes the calls feel so live like it's through networking directly & not through an app, i like the fact that it hold into the calls if any IT issues showed up , I like the sound quality & the simplicity of it's programming **What do you dislike about ZIWO?** i dislike the latency in receiving the changes when it freezes sometimes *latency* it really gets on my nerves when it comes to taking more than the proper timing to load . **What problems is ZIWO solving and how is that benefiting you?** i'm observing that it solved the connection issues & it's way faster & sheeper than connecting through international lines . ### 27. Performance Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about ZIWO?** How it works and how the Management do their job whenever we have an inquiry. I can also easily check and do the analysis as it provides all you need. **What do you dislike about ZIWO?** No ACW per agents it should have like that. **What problems is ZIWO solving and how is that benefiting you?** It is solving my Manpower Analysis as I can easily track the report and also, if we have an issue Management are always there to assist. ### 28. Ziwo is convenient to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about ZIWO?** I like best to Ziwo is its functionality. **What do you dislike about ZIWO?** The call get dropped every 30 minutes you are online. **What problems is ZIWO solving and how is that benefiting you?** I am working from home and because of Ziwo I can contact my clients. ### 29. ZIWO **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay B. | Store Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about ZIWO?** User friendly and very fun too use and makes life eaiser **What do you dislike about ZIWO?** there is a delay on the travel time of the sound by 2-3 secs. **What problems is ZIWO solving and how is that benefiting you?** we are using it for customer service ## ZIWO Discussions - [how to avoid latency](https://www.g2.com/discussions/24811-how-to-avoid-latency) - 1 comment, 1 upvote - [How to check the Abandoned Calls in ZIWO](https://www.g2.com/discussions/how-to-check-the-abandoned-calls-in-ziwo) - 1 comment, 1 upvote - [How to assign skills to an agent in ZIWO](https://www.g2.com/discussions/how-to-assign-skills-to-an-agent-in-ziwo) - 1 comment, 1 upvote - [View ZIWO pricing details and edition comparison](https://www.g2.com/products/ziwo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+06%3A45%3A48+-0500&secure%5Bsession_id%5D=cae4a399-3936-4d85-afda-b44966b7dd57&secure%5Btoken%5D=d1aee940d75bf95d5972961173f0f55c6aac259aceaef0cc5e4b23de46417744&format=llm_user) ## ZIWO Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top ZIWO Alternatives - [Maqsam](https://www.g2.com/products/maqsam/reviews) - 4.7/5.0 (100 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)