ZIWO Reviews & Product Details

With ZIWO, simply talk to your clients! ZIWO is a cloud contact center software (CCaaS) solution in the GCC that enables businesses to manage customer communication through voice calls and WhatsApp messaging in a single, unified platform. Designed for customer service, sales, and support teams, ZIWO simplifies multichannel communication and enhances team productivity. It is widely adopted across the Middle East and North Africa region (MENA), and supports both remote and in-office operations. This customer service platform is ideal for industries such as e-commerce, logistics, finance, real estate, healthcare, and much more - especially for companies operating in multiple markets that require local phone numbers, multilingual support, and seamless CRM integration. Common use cases include inbound customer support, outbound sales, and WhatsApp-based service desks. The key ZIWO features include: - Multichannel Communication: Consolidate voice calls and WhatsApp conversations in one platform, with full support for English, Arabic, and French to serve diverse audiences. - High-Quality Voice Services: Calls are routed via licensed local telecom providers and trusted international carriers to ensure clear, uninterrupted communication. - CRM Integrations: Instantly connect to over 15 major CRM platforms to streamline workflows, increase agent productivity, and improve customer relationship management. - Extensive API Library: Access 500+ APIs for advanced customization and integration into your existing business systems and infrastructure. ZIWO empowers companies to deliver consistent, high-quality customer experiences by streamlining communication and simplifying technical complexity - all through a scalable cloud-based contact center solution. It enables teams to operate more efficiently, respond faster to customer needs, and maintain full visibility across all interactions in real time.

Seller

Ziwo

Discussions

ZIWO Community

Languages Supported

Arabic, English, French

Solution Type

Best-of-Breed

Overview by

Gautier Lavigne (Head Of Growth Marketing at ZIWO)

Pricing

Pricing provided by ZIWO.

Cloud Business Phone System

$40.00

Flat Rate Per Month

Cloud Contact Center

$109.00

Flat Rate Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 79 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

ZIWO Integrations

(18)

Integration information sourced from real user reviews.

Show More Integrations

G2 reviews are authentic and verified.

Here's how.

Eman A.

customer care unit ambassador

Mid-Market (51-1000 emp.)

2/10/2025

"Customer care unit representative"

5/5

What do you like best about ZIWO?

I like the easy way it is designed with, it is make the communication with our customers allover the world easier. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing sofar i dislike about ziwo, however i hope to be upgraded Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Amr H.

RTM specialist

Enterprise (> 1000 emp.)

3/25/2025

"RTM Specialist"

5/5

What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing bad about such software, it helps us alot. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Zeyad M.

Operations team lead.Operations team lead.

Enterprise (> 1000 emp.)

4/2/2025

"Operations team lead."

5/5

What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing bad about such a good software.. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Amr s.

CCU AGENT

Enterprise (> 1000 emp.)

Updated 2/4/2025

Originally submitted 1/20/2025

"The Calls application is a fantastic tool for managing both regular and VoIP calls"

5/5

What do you like best about ZIWO?

It's user-friendly, with clear audio quality and smooth connectivity. The interface is simple and intuitive, making it easy to dial and track incoming and outgoing calls. Overall, it's a reliable and efficient app for anyone looking to streamline their communication experience. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

nothing at all , all good happy using this app Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Ahmed S.

Operations team lead.

Enterprise (> 1000 emp.)

3/28/2025

"Operations team lead."

5/5

What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing bad about such software, it is good. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Randa E.

Operations team lead

Mid-Market (51-1000 emp.)

3/28/2025

"Operations team lead"

5/5

What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

There is no thing bad about Ziwo software. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Sondos M.

Customer service

Enterprise (> 1000 emp.)

3/11/2025

"Customer Service Representative"

5/5

What do you like best about ZIWO?

Ease of use

Ease of Implementation

Customer Support

Frequency of Use Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing bad regarding software and it helps us Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Mahmoud A.

Dispute team lead.

Enterprise (> 1000 emp.)

3/10/2025

"Dispute Team Lead"

5/5

What do you like best about ZIWO?

Ease of use, Ease of implementation, good at calls. Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

Nothing bad about such software, it helps us alot. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Mustafa E.

Operation team lead.

Enterprise (> 1000 emp.)

3/21/2025

"Operations team lead."

5/5

What do you like best about ZIWO?

Ease of Use

Ease of Implementation

Customer Support Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

No thing bad related to such a software. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Shokran s.

customer service representative

Enterprise (> 1000 emp.)

3/12/2025

"customer service representative"

5/5

What do you like best about ZIWO?

Ease of Use, Ease of Implementation, Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about ZIWO?

There's nothing bad about it. It's excellent software Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

Questions about ZIWO? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Guest User

What is ZIWO used for?

0 Upvotes

Join the conversation

Ethar Eissa

•

Last activity over 6 years ago

how to avoid latency

1 Upvote

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Pricing Options

Pricing provided by ZIWO.

Cloud Business Phone System

$40.00

Flat Rate Per Month

Cloud Contact Center

$109.00

Flat Rate Per Month

Enterprise

Contact Vendor for Pricing

Other Per Month

View More Pricing Information

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ZIWO Features

Channels

Voice

Functions

Call Routing

Session Queuing

Concurrent Calling

Administrative

Session Summary Notes

Administrator Access

Reporting & Dashboards

Generative AI

AI Text-to-Speech

View More Features

Categories on G2

Unified Workspaces UCaaS Platforms VoIP Providers

Contact Center Call Center Infrastructure (CCI)Cloud PBX Platforms Inbound Call Tracking Communication Platform as a Service (CPaaS)

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ZIWO Reviews & Product Details

Pricing

Cloud Business Phone System

Cloud Contact Center

Top-Rated Alternatives

User Insights

ZIWO Integrations

ZIWO Reviews (79)

ZIWO Reviews (79)

What do users say?

Pros & Cons

Filter Reviews

Questions about ZIWO? Ask real users or explore answers from the community

Pricing Options

Cloud Business Phone System

Cloud Contact Center

Enterprise

ZIWO Features

Categories on G2

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