Consulting Services for Zendesk Contact Center

Premium Plus is a certified Zendesk partner with a strong track record in helping CX and EX teams succeed. Over 1,000 organisations trust us to guide them through every stage of their Zendesk journey. We assist with everything from choosing and buying Zendesk licences to setting up the platform and making ongoing improvements. Our focus is on building long-term partnerships, so you get continuous support and enhancements instead of just a one-off setup. Premium Plus has played an early and active role in Zendesk AI innovation. As the original partner for Ultimate (now Zendesk AI Agents) and a Zendesk AI Certified Implementation Partner, we have in-depth experience with the platform’s most advanced features. Our team includes multiple Zendesk AI-certified experts who work side-by-side with clients to deploy AI tools like AI Agents and Agent Copilot. These solutions help automate routine queries, give agents real-time insights, and create faster, more personalised experiences for both customers and employees. We are committed to helping organisations harness the latest Zendesk capabilities to drive measurable outcomes and continuous improvement. Key services and benefits include: - Zendesk licence procurement and management - End-to-end implementation and workflow configuration - AI Agents and Agent Copilot setup for 80%+ automation and agent productivity - Integration with CRM, communication, and productivity tools - Custom app development and help centre customisation - Ongoing optimisation, training, and strategic consultancy Premium Plus’s expertise and commitment to client success are reflected in numerous Zendesk awards, including EMEA Zendesk Excellence Partner of the Year 2024 and Zendesk Partner of the Year 2023. These awards highlight our dedication to delivering results and client satisfaction. Organisations partnering with Premium Plus typically experience faster ticket resolution, higher customer satisfaction scores, and ongoing improvement in their support operations. Premium Plus is the long-term partner for companies seeking to maximise the value of Zendesk through strategic guidance, tailored support solutions, continuous optimisation, and scalable, AI-powered customer and employee service operations.

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Ryea is the indispensable AI-powered platform engineered to maximize revenue capture by guaranteeing 100% of your inbound calls are converted. Designed for high-demand businesses, Ryea provides 24/7 intelligent phone coverage, utilizing advanced conversation AI to professionally manage complex inquiries and instantly book confirmed appointments into your operational systems. By eliminating missed leads and phone tag with sub-second response times, Ryea delivers proven scalability and achieves an average ROI of 3.2x in the first 90 days. Ryea is the most reliable, cost-effective solution for automated lead capture and scheduling.

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SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us. Reasons to count on us: - Over 15 years of experience - Over 2000 professionals on a team - Over 60 operational languages - PCI/DSS L1 Service Provider - ISO/IEC 27001:2013 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills Our services include, but are not limited to: - Customer support (Front desk, Tier 1) - Technical support (Tier 1-3) - Social media customer service - CX services - AI-powered support teams ​​- System setup and Integration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - Data annotation - KYC and ID verification - Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.

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