This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.
Zenarate AI Coach has been a game-changer for our training programs at USAA. Since implementing the simulator, we've seen a significant reduction in training time while giving our users a hands-on, realistic way to practice and learn through AI-driven and coached simulations. The platform is intuitive and effective, helping our teams build confidence and skill in a safe, supportive environment. Review collected by and hosted on G2.com.
While Zenarate AI Coach has brought clear value to our training programs at USAA, there are a few areas where we’ve seen room for improvement. Some of the simulations can feel a bit linear, which occasionally limits the flexibility of conversations. We understand this is partly by design to ensure consistency, but it can sometimes restrict the natural flow of learning.
Additionally, the system occasionally struggles to recognize certain utterances, leading to errors or misinterpretations. That said, we’ve seen steady improvements in this area, and the Zenarate team has been proactive in addressing these issues.
With the introduction of their new GenAI Simulator, we’re optimistic that many of these limitations will soon be a thing of the past. The evolution of their technology shows real promise, and we’re excited to see how it continues to enhance the learning experience. Review collected by and hosted on G2.com.
Validated through a business email account
This reviewer was offered a nominal incentive as thanks for completing this review.
Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.
