Zenarate Features

Provides tools for evaluating customer interactions

Offers features for maintaining fair and consistent scoring

Generates quality and performance reports

Tools for providing personalized feedback and coaching sessions

Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Set up connections to third-party platforms to improve business processes

Helps ensure customer privacy and data protection

Allows users to create sales training courses

Provides a range of premade question types for sales training courses

Enables for design of classes that are led by an instructor.

Allows managers to create custom learning paths based on role, or experience

Provides video coaching features with object handling scenarios

Motivates users by tracking points, achievements, and badges.

Enables the design and administration of tests and quizzes.

Provides custom certifications to distribute after course completion.

Allows managers to see progress of trainees

Provides features for coworkers and managers to provide feedback on sales training lessons

Supports various file types including video

Allows users to access training content from mobile devices

Integrates with sales software such as sales performance management

Manages files and documents required to onboard new employees.

Assign coaches to new employees based on role and experience.

Define various types of onboarding programs that can be customized by role or team.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Sends voice calls to a specific queue based on predetermined criteria

Use AI to generate content in the form of text, images, videos, etc.

Simulates human-like speech from text inputs.

Ability to create and customize structured practice scenarios based on real sales situations

Ability to choose voice and personality traits of different buyer persona simulations

Offers different roleplay types

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Makes informed choices based on available data and objectives

Provides assessments and certifications at scale to verify that sales reps are ready for real customer interactions

Provides a natural, hyper-realistic back-and-forth dialogue with industry-leading low latency

Integrates with existing software systems to allow practice scenarios and analytics to connect with real sales performance data

Simulates realistic buyer interactions such as cold calls, objection handling, negotations, sales demos, etc.

Ability to be trainable on specific sales frameworks such as MEDDIC, Challenger, or proprietary company playbooks

Analyzes and evaluates roleplay submissions automatically at scale

Provides immediate AI-powered feedback and coaching recommendations

Analyzes voice, tone, and conversation style, and call-level metrics

Grades roleplays with rubrics, and tracks performance metrics to help identify skill gaps

Visualize and analyze customer experience across all touchpoints and channels

Conduct & deliver coaching sessions to improve employee performance or facilitate development

Monitor wait time and abandonment for incoming requests that have not been routed

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Listen to live phone conversations for the purpose of training and assessing agent performance

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Tool to send questionnaires to customers to gauge feedback

Agents can view and manage all customer requests and interactions.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Provides a channel for team members to share media files, communicate, and work together

Boards that use custom metrics to show how leading performers compare to other individuals/teams

Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs

A set of processes to optimize the productivity of its employees

View and track pertinent metrics to find patterns and gain insights from data

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

System calls multiple numbers at once and connects the agent to the first number that answers

Connect with meeting participants remotely over video

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Tracking the status of previously identified performance measurements

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage, organize, and store contact information

Create multiple models or equations for generating scores

Receive system updates as soon as any changes are made

Track interaction history by documenting conversations for contacts

Record the audio of phone conversations for quality assurance purposes

Software program that continuously adjusts its behavior based on observed data

Record and save a video file of what is happening on a computer screen

Streamlining repetitive tasks and activities through automated and predefined workflows

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Reporting on how each user, task or process has advanced since its initiation

Software program that continuously adjusts its behavior based on observed data

Tools that provide relevant information at specific times to support judgments and courses of action

Repeatable self-directed practice without a human trainer

Conversational AI simulating two-way sales interactions with AI-generated buyer personas

Create and customize roleplay scenarios with dynamic AI responses (no fixed scripts)

Practice common sales scenarios (discovery calls, cold outreach, objection handling, negotiation, closing)

Automated AI-generated feedback and coaching insights (performance summaries, recommendations)

Automated evaluation and scoring of roleplay submissions (rubrics, criteria, performance indicators)

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed and identify if they are positive, negative or neutral

Natural, hyper-realistic dialogue with low latency

Addition of necessary external data, applications, tools, or features

Trainable on specific sales frameworks (MEDDIC, Challenger, proprietary playbooks)

Assessments and certifications to verify sales rep readiness at scale

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses