Jungleworks provided me a very frustrating and poor experience, and now I want my refund, for which they are not giving me (even though it’s in the contract).
I paid for a full year and was promised in the contract a 3-week implementation. Due to their delays, unresponsiveness, and lack of customer care, we are now in week 9 of this implementation. I have asked for a refund, but they are refusing, despite their acknowledgment of their own delays and product issues. I’m still in pursuit of receiving my refund with little support from this company. I’m so mentally and emotionally drained, disappointed with this whole experience, and appalled at this company’s lack of accountability and their complete disregard for customer satisfaction.
I was so excited for Yelo, something I was trying to get for so long but I couldn't afford it. I was so impressed with their demos though, so I did all I could to purchase Yelo. I finally saved up the money, paid for a year in advance, and then everything fell apart. I'm saddened by this experience. I'm even more saddened that as a customer of Jungleworks for almost two years with another product of theirs, Tookan, they wouldn’t grant me the courtesy of satisfying my refund request.
Despite being a loyal customer of another product of theirs, I still have to jump through hoops in an attempt to get my money back. They are missing a golden opportunity to salvage this relationship, but they don’t seem interested in helping their customers.
I would look to other options before considering the Yelo online ordering system from Jungleworks.
Review collected by and hosted on G2.com.