Xref Reviews & Product Details

The most helpful thing about XRef is that it is candidate driven. It gives the power to the candidate to be responsible for their references and also aware of the process Review collected by and hosted on G2.com.

The only downside to XRef would be that you can't get the tone of the reference as you would with phone call reference Review collected by and hosted on G2.com.

I like the reminder emails that go to candidates and referees. Review collected by and hosted on G2.com.

When I click on the candidate the cancel button is on the right hand side. When I click on export and want to exit screen, the cancel button is now on the left hand side. It would be good to have consistency and have the cancel button on the same side of the screen irrespective of the page.

I've shared this feedback already. Would be good to review the survey questions when selecting the survey. It's difficult to view them on a different page and then make the selection on a different page, especially when templates have similar titles.

There's a bit of troubleshooting needed every now and then as referees see error messages when they click on the link to answer survey questions. would be nice to resolve this and make it seamless. Review collected by and hosted on G2.com.

The process of entering the information is very simple, and the system is extremely reliable.

Not having to manage the process when you can't get in touch with a referee - We all know how time consuming it can be to get hold of a busy person! Review collected by and hosted on G2.com.

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more difficult to find slow returning references.

One other improvement would be to have the ability to give the referee a reminder on those occasions when they forget to complete.

It would also be good if the 'customisable wording' to the applicant and the referees could be saved by survey. For example we often use XRef for volunteers - and this requires different wording as the standard is obviously employee centric, and we have to go in and change both sections (note to candidate, and note to referee) every single time. It would be great if the Volunteer Survey could be saved with that different wording. Review collected by and hosted on G2.com.

I’ve had a really positive experience using Xref. The platform is very easy to use and streamlines our reference checking process significantly. What used to take days now takes just hours and the automated system ensures everything is compliant and trackable.

Candidates and referees have also responded well to it, often commenting on how simple and convenient it is to complete references.

Overall, it’s been a great tool for our recruitment workflow, and I’d definitely recommend it to other talent teams looking to save time and improve consistency in their hiring process. Review collected by and hosted on G2.com.

One area that could use improvement is the scoring system. While the platform provides a numerical score based on referee responses, we’ve found that it can be misleading for hiring managers. The score often appears to be based more on word count or response length rather than the actual quality of the feedback. This can create confusion, especially when a candidate receives a high score despite vague comments.

We’ve had to remind our team to look beyond the score and read the full responses to get a true sense of the referee’s feedback. A more nuanced or sentiment-based scoring system would be much more helpful in guiding hiring decisions. Review collected by and hosted on G2.com.

It connects with the references for you. No worrying about managing your time, schedule and whatnot to meet their availability. No back and forth. Xref takes care of all that for you. Review collected by and hosted on G2.com.

I wish it could perhaps not send as many automated reminders out to the candidates and/or references, especially on the weekend, it feels slightly invasive and some find it tedious. I wish we could control the frequency of the reminders. Also, I wish we could perhaps have a minimum number of words for some responses. Yes or No answers from references is not very helpful, we need elaboration. Review collected by and hosted on G2.com.

References are completed quicker

Customer service team has been able to assist understanding life cycle if needed

Xref continually notifies candidates and references until completion. This assists as people may forget it one day but see the next days notificaion Review collected by and hosted on G2.com.

In previous update it was able to how specific pages on the main page. Now indicators say 'In progress', 'completed', requested. Personally I found the symbols of the last version easier to understand at a glance. Review collected by and hosted on G2.com.

We have found Xref to be very easy to implement and use, a huge time saver in our recruitment process. The platform streamlines reference checking, speeds up turnaround times and the overall experience more efficient for both our team and the referees, It has definitely helped us move candidates through the process faster and more confidence. Highly recommend for anyone looking to simplify and modernise their recruitment.

Their customer support has also been excellent, responsive, helpful and quick to resolve queries. Review collected by and hosted on G2.com.

Honestly, we can't think of anything to dislike, it has been a smooth and positive experience from start to finish. Review collected by and hosted on G2.com.

its easy to navigate through, and a thorough screening for candidate alerts etc. Review collected by and hosted on G2.com.

The only think I can say, and its really not a problem is that you dont get the opportunity to actually talk to the person on the other end. But this is a part of the time saving attributes, so i would't want to change that Review collected by and hosted on G2.com.

I like the ease of use on both sides- as an employer and as a candidate. I have had the opportunity to experience both and have been very impressed. I have also heard from reviewers that it was a good tool and convenient rather than playing phone tag. Review collected by and hosted on G2.com.

I cannot think of any at this stage- has been efficient and commercial in how we use it. Review collected by and hosted on G2.com.

I appreciate being able to request all background checks at once. This feature makes the process much more efficient and saves time compared to handling each check separately. Review collected by and hosted on G2.com.

In my opinion, we might have included a few more reference surveys than necessary, but that's an aspect we can adjust if needed. Review collected by and hosted on G2.com.