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XorceView Dashboards

XorceView Dashboards Alternatives & Competitors

Top Alternatives to XorceView Dashboards

  • Talkdesk
  • NICE inContact
  • Genesys Cloud
  • Genesys Engage
  • Genesys PureConnect

Top 20 Alternatives & Competitors to XorceView Dashboards

    #1
    #1
  1. Talkdesk

    (1,152)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with XorceView Dashboards:
  2. World's Leading Cloud Call Center Software

    Categories in common with XorceView Dashboards:

    AR
    Studio Flows and Reporting, click to call
    #2
    #2
  3. NICE inContact

    (878)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with XorceView Dashboards:
  4. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with XorceView Dashboards:

    David T.
    DT
    inContact has always been very reliable as far as uptime and functionality. The breadth of the additional offerings within the NICE family of products has also improved over the years. Strong...Read more
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. Genesys Cloud

    (409)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with XorceView Dashboards:
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with XorceView Dashboards:

    EM
    Genesys Cloud provides the strong infrastructure that is needed for client engagement. Its the foundational platform with robust call center system functions inherited with cloud benefits -...Read more
    #4
    #4
  7. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with XorceView Dashboards:
  8. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with XorceView Dashboards:

    Nick R.
    NR
    The greatest aspect of Genesys is that anything from managing communications to controlling the staff is completely integrated and operating as expected. The Genesys framework provides for each...Read more
    #5
    #5
  9. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with XorceView Dashboards:
  10. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with XorceView Dashboards:

    AF
    The integration of Contact Center features built within a single solution has been rewarding to our customers and users of the system. As best said by a manager we recently converted from a cloud...Read more
    #6
    #6
  11. CloudTalk

    (245)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with XorceView Dashboards:
  12. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with XorceView Dashboards:

    AH
    Easy interface, good quality of the connection, responsive support, integration with front
    #7
    #7
  13. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with XorceView Dashboards:
  14. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with XorceView Dashboards:

    AB
    I like the control one has to set up the IVR, predictive dialing and the new dashboards are great. Also the ability to set up and monitor several campaigns is a plus! Customer service quick to...Read more
    #8
    #8
  15. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with XorceView Dashboards:
  16. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with XorceView Dashboards:

    UT
    Dixa feels a bit "undercooked". While it functions as an all-in-one communication systems quite well, it's sorely dependent on your setting up of it's various flows and what kind of implementation...Read more
    #9
    #9
  17. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with XorceView Dashboards:
  18. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with XorceView Dashboards:

    UF
    The WFO interface is very user friendly and helpful Reporting is helpful Forecasting is accurate Support is helpful
    #10
    #10
  19. JustCall

    (178)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with XorceView Dashboards:
  20. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with XorceView Dashboards:

    UC
    Ease of being able to dial any country, anywhere I am
    #11
    #11
  21. Contact Center

    (128)4.0 out of 5
    Optimized for quick response

    Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with XorceView Dashboards:
  22. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Categories in common with XorceView Dashboards:

    RR
    Ease of functionality, the ability to have it apply to multiple fields. The ability to use the systems across multiple platforms and clarity of information provided, ex: prior contact information,...Read more
    #12
    #12
  23. Freshcaller

    (101)4.1 out of 5

    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with XorceView Dashboards:
  24. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with XorceView Dashboards:

    Ethan R.
    ER
    It's very easy to use and integrates well into the other products from FreshWorks. We're also looking forward to other to the future releases such as agent extensions. The reports and live...Read more
    #13
    #13
  25. Avaya Aura

    (80)4.0 out of 5

    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Categories in common with XorceView Dashboards:
  26. Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

    Categories in common with XorceView Dashboards:

    MA
    It has allowed me to administer in a much faster and more efficient way the attention to my clients, more than anything it has allowed me to monitor the calls that I receive in a much more...Read more
    #14
    #14
  27. Calabrio ONE

    (76)4.2 out of 5

    Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

    Categories in common with XorceView Dashboards:
  28. Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

    Categories in common with XorceView Dashboards:

    NP
    I love that Calabrio allows us to import metadata from third party tools, which helps us to better understand the customer (and employee) journey. Also, I love that Calabrio builds the tool that...Read more
    #15
    #15
  29. Vonage Contact Center (formerly NewVoiceMedia)

    (53)4.1 out of 5

    Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with XorceView Dashboards:
  30. Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

    Categories in common with XorceView Dashboards:

    Samantha T.
    ST
    The ease of moving people in and out of queues, the ability to create dashboards, the options to view as much or as little as desired. The ability to change statuses, see how long an agent has been...Read more
    #16
    #16
  31. VCC Live

    (50)4.7 out of 5

    VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with XorceView Dashboards:
  32. VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with XorceView Dashboards:

    AI
    Dashboards provide access to relevant data and can be customized easily.
    #17
    #17
  33. NICE Workforce Management

    (44)4.2 out of 5
    Optimized for quick response

    Nice Performance Suite (formerly Merced) is an advanced frontline performance management application for sales and services.

    Categories in common with XorceView Dashboards:
  34. Nice Performance Suite (formerly Merced) is an advanced frontline performance management application for sales and services.

    Categories in common with XorceView Dashboards:

    RJ
    Nice Performance Management is a very powerful tool in tracking the budget information and performance of employees at a constant developmental process. Its skills are amazing in managing the whole...Read more
    #18
    #18
  35. Altitude Xperience

    (42)4.0 out of 5

    Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Categories in common with XorceView Dashboards:
  36. Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

    Categories in common with XorceView Dashboards:

    AO
    Finally omnichannel can be applied and the consolidated data can be had
    #19
    #19
  37. 3CLogic Cloud Call Center

    (30)4.2 out of 5
    Optimized for quick response

    Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with XorceView Dashboards:
  38. Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic’s cloud contact center software solution. Want to start a conversation? Click below!

    Categories in common with XorceView Dashboards:

    AI
    3CLogic is very easy to manage through their Management portal. Creating agents and adding them to skill groups only takes a minute. We also love how we can finally listen to agents' calls. This...Read more
    #20
    #20
  39. Verint Workforce Management

    (26)3.9 out of 5

    Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

    Categories in common with XorceView Dashboards:
  40. Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

    Categories in common with XorceView Dashboards:

    RW
    Verint Workforce Optimization comes with the best-integrated custom data reporting solution able to transfer the data between other applications and platforms. Verint works with both employees,...Read more