--- title: Xactly Reviews meta_title: 'Xactly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1096 reviews by the users' company size, role or industry to find out how Xactly works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 1096 scale: '5' date_modified: '2026-10-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Xactly Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Tahleel A.
TA
Tahleel A.
Sr Account Executive - Mid Market
Enterprise (> 1000 emp.)
"Xactly Platform Review"
5/5
What do you like best about Xactly?

Xactly provides advanced analytics, allowing companies to forecast sales performance, model incentives, and align plans with strategic goals. Its predictive insights using AI/ML, strategic planning capabilities, and dashboards are decision-friendly. Easy to use, Implementation, Integration and support is second to none. Frequent users find it convenient. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

Xactly is a powerful tool, but not always intuitive especially for new admins or users unfamiliar with incentive comp systems. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great Commission Tracking, But the UI Needs a Modern Refresh"
1.5/5
What do you like best about Xactly?

To see my commissions and how I'm tracking Review collected by and hosted on G2.com.

What do you dislike about Xactly?

The overall user interface is not that great. Should look much better for 2026 Review collected by and hosted on G2.com.

Response from Sonia Cabrera Rossi of Xactly

Thank you for taking the time to comment. We are pleased to hear that the product is working well for our customers. I recommend reaching out to the XU team (xactlyuniversity@xactlycorp.com) to get enrolled into training. We have a large catalog of free courses to support you through any challenges you may face with the learning curve! Thank you, Sonia Cabrera Rossi, Director, Xactly Product Education

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Good ICM tool. Does what i need it to do."
4/5
What do you like best about Xactly?

Easy to establish calculation of complex rules and data Review collected by and hosted on G2.com.

What do you dislike about Xactly?

Reporting functionality can be difficult to manage Review collected by and hosted on G2.com.

Response from Sonia Cabrera Rossi of Xactly

Thanks for your feedback. It's great to hear you find Xactly Incent easy to use. Our Xactly Community portal and Xactly University provide educational materials on all of our products, including reporting features. If you think it would help, we would be happy to speak with you and point you in the right direction. If you find a solution to any of the issues we discuss, we invite you to update your initial ranking. I may be reached at srossi@xactlycorp.com. Thank you, Sonia Cabrera Rossi, Director Xactly Product Education

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"Xactly review - xactly upside"
2.5/5
What do you like best about Xactly?

Calculate commission and plan document routing Review collected by and hosted on G2.com.

What do you dislike about Xactly?

The UI is slow and a lot of white space. Review collected by and hosted on G2.com.

Syed A.
SA
Syed A.
Senior Strategic Account Manager
Enterprise (> 1000 emp.)
"Best tools to calculate and manage sales commission"
5/5
What do you like best about Xactly?

Clear and precise information about commissions for sales reps, and projections for the next cycles Review collected by and hosted on G2.com.

What do you dislike about Xactly?

Multiple documents can sometimes get confusing Review collected by and hosted on G2.com.

Jagannath P.
JP
Jagannath P.
Manager
Information Technology and Services
Enterprise (> 1000 emp.)
"Impressive Upgrades to Xactly: Streamlined, Powerful, and Ready for Implementation"
5/5
What do you like best about Xactly?

The recent upgrade is impressive, as it brings all reporting platforms together in one tab, simplifying navigation. The streamlined import/export facility is another fantastic enhancement. Additionally, I really appreciate the AI/ML features and the new PLAN implementation functionality.

I'm excited to utilize these upgrades with my existing license and look forward to implementing them in the current financial year. Great work, Xactly team! Review collected by and hosted on G2.com.

What do you dislike about Xactly?

One downside of the Delta process is that it still takes too much time Review collected by and hosted on G2.com.

Response from Sonia Cabrera Rossi of Xactly

Thank you for taking the time to comment. We are pleased to hear that the product is working well for our customers. We are always working to make the product more user friendly, your feedback is appreciated. Thank you, Sonia Cabrera Rossi, Director, Xactly Product Education

Verified User in Security and Investigations
US
Verified User in Security and Investigations
Mid-Market (51-1000 emp.)
"Excellent Workflow Solution"
5/5
What do you like best about Xactly?

Having everything in one clean layout that's easy to interpret or flow through is a major advantage that many organizations have not come to realize quite yet. Productivity suffers dramatically when utilizing various software options to complete various tasks that could otherwise be completed in a more Streamlined process like Incent. This makes training, and absorbing of that training more efficient and productive. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

The only thing that comes to mind, is that sometimes many options can be counterproductive or confusing. Not to say that once utilizing, I may experience this. But I believe there could be a challenge in ensuring that folks are using Incent for the appropriate functions and knowing about the capabilities that they do have access to. I believe it could be helpful to provide exemplary cases or processes that have been implemented in an effort to display the functions, capabilities and usefulness of incent. Review collected by and hosted on G2.com.

Response from Sonia Cabrera Rossi of Xactly

Thank you for taking the time to comment. We are pleased to hear that the product is working well for our customers. We are always working to make the product more user friendly, your feedback is appreciated. Thank you, Sonia Cabrera Rossi, Director, Xactly Product Education

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Meh - Hard to understand and often an annoyance"
2.5/5
What do you like best about Xactly?

As someone that is strictly going into Xactly to view reports, I'm not sure whether my issues are with the actual product or the implementation of it.

It's solid at giving me the info that I need, I guess. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

It seems overly clunky and as I said in the "likes" about Xactly, I'm not 100% sure whether my issues are with the actual product or how it was implemented in my organization.

I find that it's often difficult to navigate to find the numbers that I'm looking for. I often have to wade through multiple steps, just to find a basic report (ie. Monthly Commission). I have also found it annoying that I can't just view a document and always have to download it every time. Nitpicky? Yep, but it can be quite annoying. Review collected by and hosted on G2.com.

Response from Sonia Cabrera Rossi of Xactly

Thank you for taking the time to comment. We are always working to make the product more user friendly, your feedback is appreciated. If you are looking for best practices to find reports take a look at our Shorts in Community. We are making steps to make the interface more user friendly constantly. Thank you, Sonia Cabrera Rossi, Director, Xactly Product Education

Varun K.
VK
Varun K.
Account Manager
Enterprise (> 1000 emp.)
"Great tool for tracking incentives and commissions"
5/5
What do you like best about Xactly?

Easily able to access commission details and history. Review collected by and hosted on G2.com.

What do you dislike about Xactly?

The whole experience can be more intuitive and made better looking. Review collected by and hosted on G2.com.

Response from Sonia Cabrera Rossi of Xactly

Thank you for taking the time to comment. We are pleased to hear that the product is working well for our customers. We have taken note of the UI/UX feedback, we we are always looking to improve our product! Thank you, Sonia Cabrera Rossi, Director, Xactly Product Education

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Effortless Commission Tracking and Team Management"
4/5
What do you like best about Xactly?

It clearly broke down commissions by month and catergory, easy to view and understand and also easy to manage teams commissions also Review collected by and hosted on G2.com.

What do you dislike about Xactly?

Maybe it could look nicer on the page and also when you’re signing documents for team and go back it takes you all the way back to the first page Review collected by and hosted on G2.com.

Response from Sonia Cabrera Rossi of Xactly

Thank you for taking the time to comment. We are pleased to hear that the product is working well for our customers. We have taken note of the visual feedback, we we are always looking to improve our product! Thank you, Sonia Cabrera Rossi, Director, Xactly Product Education

Questions about Xactly? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Jimmy G.
JG
Jimmy Grulkey
•
Last activity almost 5 years ago

Why does BBB state that the bussines file wasn’t opened untill 2/2021 with no reviews and posted reviews go back 3 years?

GU
Guest User

What is your experience regarding pricing and costs for Xactly Forecasting, and how does it compare to other forecasting tools?

0 Upvotes
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Join the conversation

Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

15 months

Average Discount

12%

Perceived Cost

$$$$$
Xactly Comparisons
Xactly Features
Performance and Reliability
Commission Estimator
Compensation Statements
Plan Documents and Agreements
Sales Org Performance Reports
Monitor Sales Rep Performance
Quota Assignments/Management
Comp Modeling - Ease of Admin
Comp Modeling - Design Flexibility
Comp Statement Calculation and Distribution