# Wrangle Reviews **Vendor:** Wrangle **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 9 ## About Wrangle Wrangle is a modern ticketing and workflow system built into Slack Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works. Wrangle powers conversational ticketing for both internal and external help desks Internal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack. External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers. Powered by AI Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction. Slack has also chosen Wrangle as an Essential App and has featured Wrangle as a Top App multiple times. ## Wrangle Pros & Cons **What users like:** - Users appreciate the **improved communication** and efficiency across teams with Wrangle, enhancing collaboration and workflow management. (2 reviews) - Users praise Wrangle for its **enhanced efficiency** , streamlining communication and organization across departments significantly. (2 reviews) - Users highly value the **outstanding customer support** from Wrangle, appreciating their willingness to help and understand needs. (1 reviews) - Users enjoy the **clearer communications** with Wrangle, significantly enhancing internal efficiency and team collaboration daily. (1 reviews) - Users find **Wrangle easy to learn** , significantly improving team communication and internal efficiency compared to previous systems. (1 reviews) - Users find Wrangle's **ease of use** remarkable, enabling efficient ticketing and streamlined workflows across departments. (1 reviews) - Users commend the **easy setup** of Wrangle, making implementation swift and hassle-free across departments. (1 reviews) - Notifications (1 reviews) - Project Management (1 reviews) - Team Collaboration (1 reviews) ## Wrangle Reviews ### 1. Bringing Order to Chaos! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve P. | Director of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Wrangle?** I introduced Wrangle to help improve communication between our teams across different departments: Customer Support, Professional Services and Product. It quickly proved successful, bringing much-needed structure that allowed our various stakeholders to organize their days more effectively and work more efficiently. Rather than sifting through countless Slack messages, our teams can now easily identify which tickets are open and require attention. As a Director, I also find it valuable for reporting back to other stakeholders, as it enables us to better illustrate the types of escalations we encounter and identify opportunities for operational improvements, both in other areas of the business and within our products themselves. Initial Setup was a breeze - and other stakeholders have asked that we setup Wrangle workflows for their organizations as well! and ongoing collaboration with the Wrangle team has been a genuinely positive experience. With my background in CX, I’ve found it especially refreshing - they are always willing to help and have done an outstanding job understanding our workflows, and continuously improving to make Wrangle an even more effective addition to our toolkit. The next step in our journey is we are setting up the Zendesk to Wrangle integration, which will only increase our efficiency and improve communication on a daily basis! **What do you dislike about Wrangle?** To be honest, there's nothing I truly dislike. My biggest challenge has been other departments and workflows wanting to get in on the gains! It took some education and adjustment to get the teams to understand the best use of Wrangle vs Slack, but the learning curve was not steep at all. **What problems is Wrangle solving and how is that benefiting you?** Communcation across teams is a challenge in any customer, as is getting cross-department assistance. Wrangle has simplified the process by reducing un-needed stakeholders and creating more awareness around responses for Wrangle inquiries. Slack on its own is a terrible work management tool, and convos can be too spread out or have people chiming in needlessly. On top of that the Zendesk integration is reducing double entry time, and reducing the amount of system switching my support agents need to do. All of this leads to faster resolution and better outcomes for our customers! ### 2. Incredible ticketing tool that makes cross-collaboration and accountability instantaneous **Rating:** 5.0/5.0 stars **Reviewed by:** Cristiano P. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Wrangle?** Wrangle has made communications between our front-line support and project management clearer than it's ever been. We used to switch back and forth between Jira and Slack and back to Jira, whereas now nearly our entire team can simply stick to Slack, making the ownership on requests from clients and focused communication between teammates the easiest part of our job. We use it daily now, and it has greatly improved our internal efficiency and communication between teams. **What do you dislike about Wrangle?** We haven't found anything to dislike at this point. **What problems is Wrangle solving and how is that benefiting you?** We needed find a way to keep track of tickets we received from our customers through the support / resolution process. We used Slack and Jira, and didn't have everyone on the same page internally. With Wrangle, we were able to keep everything in Slack and turn our communnication into an organized and reportable workflow. ### 3. Practical, easy to use and a great solution overall! **Rating:** 5.0/5.0 stars **Reviewed by:** Florencia T. | Head of People & Talent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Wrangle?** - The integration with Slack is everything. So easy to set-up, so easy to use, such a good experience for users. - The workflows functionality it's such a perfect way to automate and create efficacy with so many different processes. You can create anything! - Customer service is responsive and always willing to help **What do you dislike about Wrangle?** None. It's a great tool, been using it for years and I cannot recommend it enough **What problems is Wrangle solving and how is that benefiting you?** - Helpdesk - Approval workflows ### 4. Top assistance and adaptation to needs **Rating:** 4.5/5.0 stars **Reviewed by:** Pepa M. | People Operations Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Wrangle?** We've been using Wrangle for our ticketing needs, and I must say their customer service and assistance during onboarding and implementation have been exceptional. The team made the transition smooth and were incredibly supportive throughout the process. One of the standout features of Wrangle is its ability to track many different points during the creation and lifecycle of tickets. This comprehensive tracking allows our team to stay on top of every issue, ensuring nothing falls through the cracks. We're very satisfied with Wrangle and recommend it to anyone in need of a reliable ticketing system. **What do you dislike about Wrangle?** While there were a few functions that weren't initially in place, the Wrangle team was extremely flexible and responsive to our needs. They either suggested suitable alternatives or implemented the necessary solutions, ensuring that our requirements were met. **What problems is Wrangle solving and how is that benefiting you?** The communication and requests between our employees and our People, Finance and Legal teams mostly. ### 5. Great Ticketing and Workflow product **Rating:** 4.5/5.0 stars **Reviewed by:** Kade C. | Director of Technology, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Wrangle?** Wrangle is an easy-to-use, resource-rich Helpdesk ticketing platform. It enables the IT and Field teams to triage issues and provide assistance quickly. Aside from keeping ticketing inside Slack, which gives our org the most visibility, Wrangle workflows now allow us to track multi-department projects via workflow tasks. These tasks also deliver accountability, so we know which teams are slacking in processes. The setup process between Wrangle and Slack is also very easy. Implementing it and getting the basic configuration up and running took only a couple of hours. The team is also very responsive to feature requests and items that improve QOL. **What do you dislike about Wrangle?** Most of my issues have been addressed via updates **What problems is Wrangle solving and how is that benefiting you?** Helpdesk Ticketing, Workflow Management, Accountability. Wrangle takes care of all our ticketing needs. The workflow feature allows project management to track changes and their associated steps. One of our favorite features is the ability to hold end-users accountable for workflow tasks or tickets. ### 6. The perfect internal ticketing solution for our RevOps team **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory B. | Director of Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Wrangle?** The part I like best is that Wrangle is built directly in Slack. As a leader of the RevOps organization, the team and I are constantly getting requests across all departments in the business. While we love to help, we also need a way to keep the requests organized. We can't have every department learn a new ticketing system, but we can expect everybody to be active on Slack. Our motto during implementation was "if you can send a GIF, you can send a Wrangle!" Creating a ticket really is as simple as /wrangle in Slack. **What do you dislike about Wrangle?** I don't personally have any dislikes about Wrangle. The one comment I'll make is that this is not a full-fledged project management tool. And it doesn't try to be! That's part of the reason we love the tool! This is specifically for ticketed requests and that's exactly what we needed in our organization. **What problems is Wrangle solving and how is that benefiting you?** Wrangle solves the problem of keeping multiple requests across all departments of our business is one cohesive place. We are also able to seamlessly interact with the submitter of the ticket which helps keep both parties up to date on the situation. This is a huge benefit for us because we can easily communicate updates to requests! ### 7. Amazing Slack Based Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron A. | Sysadmin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Wrangle?** I love using Wrangle to avoid requests getting buried in Slack DMs or channels. Wrangle has quite a few options for creating a ticket ranging from a user on the Wrangle app, creating a message in a Slack channel, or an agent converting a Slack DM into a ticket. Wrangle is very intuitive, allowing me to see which tickets are mine in Slack, and also with a web version for a more full screen experience. Wrangle has multiple inboxes or queues for various departments, and the ability to punt tickets to another inbox with just a couple of clicks. As an agent, you don't have to tell the submitter to re-submit the ticket, instead you can do it for them. Wrangle also allows private agent comments. So, if you need to discuss or get approval for a request, you can prepend a message with :lock: and tag the other agent. You can also add followers to a ticket since often more than one person is interested in the ticket outcome. Wrangle was very easy to implement, and their support team was very helpful. I highly recommend Wrangle to anyone wanting a straightforward and affordable Slack focused ticketing system. **What do you dislike about Wrangle?** Wrangle is currently working on a native email to ticket function. Currently, you have to use another system like Zapier or maybe API. **What problems is Wrangle solving and how is that benefiting you?** Wrangle allows cross-department tickets to quickly be handled while in Slack. It also has a website for those who prefer to live outside of Slack while allowing easy Slack access for submitters. ### 8. Perfect Solution for our Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Wrangle?** Our RevOps team needed a ticketing system. We were sick of trying to keep track of all our requests and to do's across multiple channels and Direct Messages in Slack. Wrangle was the best solution we have found. It was super easy to set up. It integrates with Slack so our users found it really simple to submit a request. We can finally keep track of all our requests in one place. I love the forms and being able to reply to tickets within Slack in one thread. This has been a game changer for our team, we use it every day and it helps keep us on track. Our experience with Wrangle and customer support has been excellent! **What do you dislike about Wrangle?** There is not much to dislike about Wrangle, its been one of the best tools we've implemented. We'd like to see workflows in the Inbox, but that's it! **What problems is Wrangle solving and how is that benefiting you?** Wrangle finally solved our ticketing issues. We needed an easy to use ticketing system and we finally have all our users to submitting tickets using Slack. Its been much easier to get work done now that we are keeping all our tickets in one place. I also really like that we can create custom fields and forms to get the information we need. It also has reporting, which has solved some reporting issues we had around our requests. All in all, its been the best solution we have seen. ### 9. Amazing solution to Slack Fatigue **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Wrangle?** Wrangle meets users where they are already doing work, as opposed to requiring you to maintain a whole other app and tab open at all times. More importantly, it goes to the place where all sorts of asynchronous work shows up - in Slack. The problem is that all that work sortof just hangs around, needing to be structured, tracked and completed. Wrangle does exactly that! **What do you dislike about Wrangle?** The downside of using Wrangle is if your entire org is working off of a big, monolithic piece of software, it might have less of that structure there for you. **What problems is Wrangle solving and how is that benefiting you?** The choice to be based out of Slack seems to be an intentional tradeoff, where they're more focused on letting you do work where you already are instead of asking the dreaded 'go file a ticket in Jira' that is so infrequently done when requested. - [View Wrangle pricing details and edition comparison](https://www.g2.com/products/wrangle/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+04%3A43%3A32+-0500&secure%5Bsession_id%5D=4ae25ddd-c1b0-4d30-aa2c-f493c3230ba0&secure%5Btoken%5D=746cf786d63efcd5535b0d997c120720699b7932915c7154e300dab0e782b066&format=llm_user) ## Wrangle Features **Setup** - Activities - Flows - Dependencies - Notifications **Management** - Updates - Audit Trail - Integration **Generative AI** - AI Text Generation **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Wrangle Alternatives - [Asana](https://www.g2.com/products/asana/reviews) - 4.4/5.0 (13,069 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.7/5.0 (11,842 reviews) - [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) - 4.4/5.0 (1,174 reviews)