Wrangle Reviews & Product Details

I introduced Wrangle to help improve communication between our teams across different departments: Customer Support, Professional Services and Product. It quickly proved successful, bringing much-needed structure that allowed our various stakeholders to organize their days more effectively and work more efficiently. Rather than sifting through countless Slack messages, our teams can now easily identify which tickets are open and require attention. As a Director, I also find it valuable for reporting back to other stakeholders, as it enables us to better illustrate the types of escalations we encounter and identify opportunities for operational improvements, both in other areas of the business and within our products themselves.

Initial Setup was a breeze - and other stakeholders have asked that we setup Wrangle workflows for their organizations as well! and ongoing collaboration with the Wrangle team has been a genuinely positive experience. With my background in CX, I’ve found it especially refreshing - they are always willing to help and have done an outstanding job understanding our workflows, and continuously improving to make Wrangle an even more effective addition to our toolkit.

The next step in our journey is we are setting up the Zendesk to Wrangle integration, which will only increase our efficiency and improve communication on a daily basis! Review collected by and hosted on G2.com.

To be honest, there's nothing I truly dislike. My biggest challenge has been other departments and workflows wanting to get in on the gains!

It took some education and adjustment to get the teams to understand the best use of Wrangle vs Slack, but the learning curve was not steep at all. Review collected by and hosted on G2.com.

Wrangle has made communications between our front-line support and project management clearer than it's ever been. We used to switch back and forth between Jira and Slack and back to Jira, whereas now nearly our entire team can simply stick to Slack, making the ownership on requests from clients and focused communication between teammates the easiest part of our job. We use it daily now, and it has greatly improved our internal efficiency and communication between teams. Review collected by and hosted on G2.com.

We haven't found anything to dislike at this point. Review collected by and hosted on G2.com.

- The integration with Slack is everything. So easy to set-up, so easy to use, such a good experience for users.

- The workflows functionality it's such a perfect way to automate and create efficacy with so many different processes. You can create anything!

- Customer service is responsive and always willing to help Review collected by and hosted on G2.com.

None. It's a great tool, been using it for years and I cannot recommend it enough Review collected by and hosted on G2.com.

We've been using Wrangle for our ticketing needs, and I must say their customer service and assistance during onboarding and implementation have been exceptional. The team made the transition smooth and were incredibly supportive throughout the process.

One of the standout features of Wrangle is its ability to track many different points during the creation and lifecycle of tickets. This comprehensive tracking allows our team to stay on top of every issue, ensuring nothing falls through the cracks. We're very satisfied with Wrangle and recommend it to anyone in need of a reliable ticketing system. Review collected by and hosted on G2.com.

While there were a few functions that weren't initially in place, the Wrangle team was extremely flexible and responsive to our needs. They either suggested suitable alternatives or implemented the necessary solutions, ensuring that our requirements were met. Review collected by and hosted on G2.com.

Wrangle is an easy-to-use, resource-rich Helpdesk ticketing platform. It enables the IT and Field teams to triage issues and provide assistance quickly. Aside from keeping ticketing inside Slack, which gives our org the most visibility, Wrangle workflows now allow us to track multi-department projects via workflow tasks. These tasks also deliver accountability, so we know which teams are slacking in processes.

The setup process between Wrangle and Slack is also very easy. Implementing it and getting the basic configuration up and running took only a couple of hours. The team is also very responsive to feature requests and items that improve QOL. Review collected by and hosted on G2.com.

Most of my issues have been addressed via updates Review collected by and hosted on G2.com.

The part I like best is that Wrangle is built directly in Slack. As a leader of the RevOps organization, the team and I are constantly getting requests across all departments in the business. While we love to help, we also need a way to keep the requests organized. We can't have every department learn a new ticketing system, but we can expect everybody to be active on Slack. Our motto during implementation was "if you can send a GIF, you can send a Wrangle!" Creating a ticket really is as simple as /wrangle in Slack. Review collected by and hosted on G2.com.

I don't personally have any dislikes about Wrangle. The one comment I'll make is that this is not a full-fledged project management tool. And it doesn't try to be! That's part of the reason we love the tool! This is specifically for ticketed requests and that's exactly what we needed in our organization. Review collected by and hosted on G2.com.

I love using Wrangle to avoid requests getting buried in Slack DMs or channels. Wrangle has quite a few options for creating a ticket ranging from a user on the Wrangle app, creating a message in a Slack channel, or an agent converting a Slack DM into a ticket. Wrangle is very intuitive, allowing me to see which tickets are mine in Slack, and also with a web version for a more full screen experience.

Wrangle has multiple inboxes or queues for various departments, and the ability to punt tickets to another inbox with just a couple of clicks. As an agent, you don't have to tell the submitter to re-submit the ticket, instead you can do it for them.

Wrangle also allows private agent comments. So, if you need to discuss or get approval for a request, you can prepend a message with :lock: and tag the other agent. You can also add followers to a ticket since often more than one person is interested in the ticket outcome. Wrangle was very easy to implement, and their support team was very helpful.

I highly recommend Wrangle to anyone wanting a straightforward and affordable Slack focused ticketing system. Review collected by and hosted on G2.com.

Wrangle is currently working on a native email to ticket function. Currently, you have to use another system like Zapier or maybe API. Review collected by and hosted on G2.com.

Our RevOps team needed a ticketing system. We were sick of trying to keep track of all our requests and to do's across multiple channels and Direct Messages in Slack. Wrangle was the best solution we have found. It was super easy to set up. It integrates with Slack so our users found it really simple to submit a request. We can finally keep track of all our requests in one place. I love the forms and being able to reply to tickets within Slack in one thread. This has been a game changer for our team, we use it every day and it helps keep us on track. Our experience with Wrangle and customer support has been excellent! Review collected by and hosted on G2.com.

There is not much to dislike about Wrangle, its been one of the best tools we've implemented. We'd like to see workflows in the Inbox, but that's it! Review collected by and hosted on G2.com.

Wrangle meets users where they are already doing work, as opposed to requiring you to maintain a whole other app and tab open at all times. More importantly, it goes to the place where all sorts of asynchronous work shows up - in Slack. The problem is that all that work sortof just hangs around, needing to be structured, tracked and completed. Wrangle does exactly that! Review collected by and hosted on G2.com.

The downside of using Wrangle is if your entire org is working off of a big, monolithic piece of software, it might have less of that structure there for you. Review collected by and hosted on G2.com.