Wrangle is a modern ticketing and workflow system built into Slack Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works. Wrangle powers conversational ticketing for both internal and external help desks Internal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack. External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers. Powered by AI Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction. Slack has also chosen Wrangle as an Essential App and has featured Wrangle as a Top App multiple times.